Responsibilities:

Become an expert in all Anthropic products Respond to user support cases with a variety of complexity, from questions for individuals to complex API debugging for large businesses Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace Manage on-call tasks for high-urgency user issues with extreme ownership Prioritize critically and comfortably adapt to an ever-evolving product landscape Operate in ambiguity, making informed decisions even in never-before-seen situations Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates Uplevel our team's technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

You may be a good fit if you: Have experience in technical product support, including API debugging, preferably in a second tier, escalated, or priority support team Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.) Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user's question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Experience troubleshooting SSO, SAML, and OAuth authentication flows Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work Are proficient at working in a technical environment and are interested in Anthropic's products Possess a deep sense of ownership, and are excited to help us build our team!

Strong candidates may also have: Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript) Understanding of LLM capabilities, practical applications, and current limitations Familiarity with enterprise networking concepts and IT infrastructure Familiarity with Git workflows and version control concepts SQL proficiency for querying logs and investigating issues Experience supporting government or public sector customers, including familiarity with compliance requirements and security frameworks Background in team lead roles or managing contract/vendor support teams

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As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

Responsibilities

• Define, establish, and lead the infrastructure integration engineering practice, setting the technical vision and strategy for integrating new entities and technologies.
• Single-threaded ownership of all infrastructure component(s) of acquisition integration from discovery and due diligence through migration execution and hypercare.
• Conduct comprehensive technical assessments of target companies' infrastructure, systems, and operational capabilities, identifying risks and opportunities.
• Develop and present high-level architectural strategies and detailed roadmaps for integrations to executive leadership, founders, and technical teams.
• Design and implement robust, scalable, and secure system architectures for integrated environments, ensuring alignment with Anduril's overall technology strategy.
• Develop and execute detailed migration plans, managing complex technical challenges and dependencies.
• Provide post-migration hypercare support, ensuring a smooth transition and stabilization of integrated systems.
• Define, document, and continuously improve repeatable processes to accelerate acquisition integration, establishing benchmarks, conducting post-mortems, and implementing lessons learned.
• Identify, evaluate, and implement or scope the development of new tools and technologies to enhance discovery, migration, and testing efficiency.
• Collaborate closely with Security teams to ensure all integrated systems meet Anduril's stringent security requirements and policies.
• Partner with Client Engineering teams to ensure seamless integration of acquired client and client-facing technologies and services.
• Provide clear, concise, and opinionated technical guidance, and proactively push back on misaligned proposals to ensure successful technical outcomes.
• Act as a technical authority, mentor, and trusted advisor to engineering teams involved in integration efforts.

Requirements

• Minimum of 12 years of progressive experience in Systems Engineering, Network Engineering, and/or IT Infrastructure roles with a focus on complex, enterprise-scale environments.
• Self-sufficient ability to execute in (technical and non-technical) program management, architecture, and hands-on engineering capacities.
• Demonstrated expertise in defining and building engineering practices and repeatable processes.
• Proven ability to operate across the entire engineering lifecycle, from strategic discovery and architecture to hands-on execution and hypercare.
• Exceptional ability to communicate complex technical concepts to diverse audiences, including C-suite executives, founders, and engineering teams.
• Deep understanding of modern cloud architectures (AWS, Azure, GCP), hybrid cloud solutions, and on-premises infrastructure.
• Extensive experience with enterprise networking technologies, including routing, switching, firewalls, VPNs, and load balancing.
• Strong knowledge of server virtualization, containerization technologies (e.g., Docker, Kubernetes), and operating systems (Linux, Windows).
• Experience with identity and access management (IAM) solutions, single sign-on (SSO), and multi-factor authentication (MFA).
• Proficiency in scripting and automation for infrastructure deployment and management (e.g., Python, Ansible, Terraform).
• Strong understanding of security principles, best practices, and common vulnerabilities within systems and networks.
• Familiarity with client engineering principles and technologies.
• Proven experience in identifying tooling gaps and either developing solutions or effectively scoping them for development.
• Excellent analytical, problem-solving, and critical thinking skills.
• Ability to travel for remote deployments and assessments as required.

Preferred Qualifications

• Experience with infrastructure-as-code (IaC) principles and tools.
• Familiarity with CI/CD pipelines and DevOps methodologies.
• Experience with data center design and operations.
• Experience in the defense technology or highly regulated industries.

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At Cloudflare, we're on a mission to help build a better Internet. We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code.

As a Senior Network Sales Specialist, you will be responsible for driving opportunities and revenue from Cloudflare's Network Services Suite. You will work closely with our Sales, Pipeline and Product teams to improve go-to-market efforts and accelerate revenue growth.

Responsibilities

• Leverage deep expertise and focus to develop and accelerate Network Protection opportunities, working alongside Account Executives to navigate complex technical sales.
• Present a compelling business case at all levels in the customer hierarchy, from security professionals to CXOs planning to address transformational events such as cloud migration, business continuity and evolving data center architectures.
• Develop a sales plan that is based on regional planning and pipeline focusing on Cloudflare's Network Protection Suite (Magic Transit, Magic Firewall, Network Interconnect).
• Foster growth and track the Network Services sales pipeline by engaging with internal account teams, existing customers, net new prospects and key partners.
• Prepare and give regular business reviews to the management team highlighting attainment progress and challenges to closing business.

Desirable Skills, Knowledge, and Experience

• 5+ years of experience in sales, overlay sales or a product specialist role.
• Subject matter expert in areas such as enterprise networking, network security and IT security.
• Senior level experience in enterprise SaaS sales, building territory plans, prospecting and bringing in new logos in a competitive market.
• Comfortability with maintaining a highly technical conversation with engineering and infrastructure leaders and understanding deeply complex enterprise environments.
• Demonstrated ability to think strategically and develop/execute corresponding objectives.
• Strong verbal and written communications, as well as the ability to work effectively across internal and external organizations.
• Excellent presentation and public speaking skills.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

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Responsibilities: Become an expert in all Anthropic products Respond to user support cases with a variety of complexity Clearly and empathetically communicate with a wide range of user personas Manage on-call tasks for high-urgency user issues Prioritize critically and comfortably adapt to an ever-evolving product landscape Operate in ambiguity, making informed decisions even in never-before-seen situations Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues Suggest and drive improvements to increase user satisfaction through support processes Uplevel our team's technical knowledge by scoping gaps, working with cross-functional partners, and building resources

You may be a good fit if you: Have experience in technical product support, including API debugging Are familiar with APIs and technical SaaS products Have demonstrated an ability to thrive in fast-paced, reactive situations Possess strong user empathy and are expert in the lifecycle of a support case Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Experience troubleshooting SSO, SAML, and OAuth authentication flows Are persistent and curious, and enjoy fixing bugs and issues Have experience contributing to the foundations of a support team Are proficient at working in a technical environment and are interested in Anthropic's products Possess a deep sense of ownership and are excited to help us build our team!

Strong candidates may also have: Comfort with command line interfaces and basic scripting Understanding of LLM capabilities, practical applications, and current limitations Familiarity with enterprise networking concepts and IT infrastructure Familiarity with Git workflows and version control concepts SQL proficiency for querying logs and investigating issues Experience supporting government or public sector customers, including familiarity with compliance requirements and security frameworks Background in team lead roles or managing contract/vendor support teams

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Senior Network Sales Specialist, you will be responsible for driving opportunities and revenue from Cloudflare’s Network Services Suite. The ideal candidate possesses self-starter tendencies, an assertive nature and a technical background, that will be leveraged to work closely with our Sales, Pipeline and Product teams as a critical partner to improve go-to-market efforts and accelerate revenue growth.

Responsibilities

• Leverage deep expertise and focus to develop and accelerate Network Protection opportunities, working alongside Account Executives to navigate complex technical sales.

• Present a compelling business case at all levels in the customer hierarchy, from security professionals to CXOs planning to address transformational events such as cloud migration, business continuity and evolving data center architectures.

• Develop a sales plan that is based on regional planning and pipeline focusing on Cloudflare’s Network Protection Suite (Magic Transit, Magic Firewall, Network Interconnect).

• Foster growth and track the Network Services sales pipeline by engaging with internal account teams, existing customers, net new prospects and key partners.

• Prepare and give regular business reviews to the management team highlighting attainment progress and challenges to closing business.

• Build the ideal customer profile for each Network solution, qualify and identify opportunities in early funnel conversations and accelerate deals to close.

Desirable Skills, Knowledge, and Experience

• Fluency in English. French and/or German is a plus.

• 5+ years of experience in sales, overlay sales or a product specialist role.

• Subject matter expert in areas such as enterprise networking, network security and IT security.

• Senior level experience in enterprise SaaS sales, building territory plans, prospecting and bringing in new logos in a competitive market.

• Comfortability with maintaining a highly technical conversation with engineering and infrastructure leaders and understanding deeply complex enterprise environments.

• Demonstrated ability to think strategically and develop/execute corresponding objectives.

• Strong verbal and written communications, as well as the ability to work effectively across internal and external organizations.

• Excellent presentation and public speaking skills.

• 50% regional travel

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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