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You&#39;ll also lead your team through a genuine transformation in how work gets done - one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion playbook.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals.</li>\n</ul>\n<ul>\n<li>Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.</li>\n</ul>\n<ul>\n<li>Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function.</li>\n</ul>\n<ul>\n<li>Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.</li>\n</ul>\n<ul>\n<li>Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio.</li>\n</ul>\n<ul>\n<li>Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact.</li>\n</ul>\n<ul>\n<li>Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.</li>\n</ul>\n<ul>\n<li>Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.</li>\n</ul>\n<ul>\n<li>Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.</li>\n</ul>\n<ul>\n<li>Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.</li>\n</ul>\n<ul>\n<li>3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement. 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By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.</p>\n<p>Tens of thousands of the world&#39;s best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.</p>\n<p>Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.</p>\n<p>We make this a reality by empowering you with the tools, resources, and support you need to grow your career.</p>\n<p>Sales at Brex</p>\n<p>Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company’s bottom line. 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We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday.</p>\n<p>As a perk, we also have up to four weeks per year of fully remote work!</p>\n<p>Responsibilities</p>\n<ul>\n<li>Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.</li>\n</ul>\n<ul>\n<li>Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.</li>\n</ul>\n<ul>\n<li>Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.</li>\n</ul>\n<ul>\n<li>Lead business reviews and financial health checks that drive executive alignment and showcase ROI.</li>\n</ul>\n<ul>\n<li>Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.</li>\n</ul>\n<ul>\n<li>Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.</li>\n</ul>\n<ul>\n<li>Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores.</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.</li>\n</ul>\n<ul>\n<li>Direct experience with core accounting workflows, such as invoice processing, T&amp;E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.</li>\n</ul>\n<ul>\n<li>Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.</li>\n</ul>\n<ul>\n<li>Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&amp;A teams.</li>\n</ul>\n<ul>\n<li>Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.</li>\n</ul>\n<ul>\n<li>Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.</li>\n</ul>\n<ul>\n<li>Bachelor&#39;s degree required; finance, business, or related fields preferred.</li>\n</ul>\n<p>Bonus Points</p>\n<ul>\n<li>You love solving complex business problems with innovative financial solutions.</li>\n</ul>\n<ul>\n<li>You think in systems, not silos and understand the bigger picture of customer value.</li>\n</ul>\n<ul>\n<li>You are energized by being proactive, not reactive, in helping customers succeed.</li>\n</ul>\n<ul>\n<li>You want to be a thought leader and internal resource for enterprise strategy across the CS org.</li>\n</ul>\n<p>Compensation</p>\n<p>The expected OTE range for this role is $132,888 - $166,110 USD.</p>\n<p>The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.</p>\n<p>The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.</p>\n<p>Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.</p>\n<p>Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data.</p>\n<p>Brex recruiters will only reach out via LinkedIn or email with a brex.com domain.</p>\n<p>Any outreach claiming to be from Brex via other sources should be ignored.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3996fa62-b94","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Brex","sameAs":"https://brex.com/","logo":"https://logos.yubhub.co/brex.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/brex/jobs/8335464002","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$132,888 - $166,110 USD","x-skills-required":["customer-facing role","account health","executive relationships","expansion strategy","core accounting workflows","invoice processing","T&E tracking","budgeting","accounts payable","ERP systems","spend management tools","complex global enterprise accounts","financial reporting automation","product usage data","strategic recommendations","cross-functional collaboration","influencing internal roadmaps"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:43:00.099Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, California, United States"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Finance","skills":"customer-facing role, account health, executive relationships, expansion strategy, core accounting workflows, invoice processing, T&E tracking, budgeting, accounts payable, ERP systems, spend management tools, complex global enterprise accounts, financial reporting automation, product usage data, strategic recommendations, cross-functional collaboration, influencing internal roadmaps","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":132888,"maxValue":166110,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7bff87cb-fd8"},"title":"Enterprise Customer Success Manager","description":"<p>Join Brex, the intelligent finance platform that enables companies to spend smarter and move faster. 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