As the Player Engagement Team Lead, you will play a very important role in ensuring the success of our projects, being the bridge between Keywords Studios and our valued clients. You will be in charge of critical tasks, ensuring that everything runs smoothly and efficiently.

Requirements

What are we looking for?

Our Team Lead has a knack for the following skills:

• Leadership: Manage, set goals, and lead teams of specialists of varied sizes, both locally and remote. Proactively address project issues with teams and Project Manager to prevent disruptions. Uphold studio policy, process, and security standards as well as ensuring that project-related knowledge bases are up-to-date. Serve as an escalation point for client's customer issues. Train, coach shift leads, and conduct weekly one-on-one coaching sessions. Provide appropriate positive recognition and disciplinary warnings. Manage vacation requests, monitor attendance, and address lateness or absences.

• Analytics: Monitor and manage ticket databases to ensure project KPIs and SLAs are met. Regularly review daily reports to identify and resolve anomalies. Create CRM/tool views for enhanced visibility and reporting. Good understanding of Player Support tools and processes, key support metrics, and how to apply them. Ability to read/interpret reports.

• Communication: Maintain awareness of project status and provide regular reports to Operations Manager. Conduct regular quality control checks, identifying coaching opportunities within project processes.

• Business: Create CRM/tool views for enhanced visibility and reporting. Develop training materials and assist in identifying areas for training material enhancement.

What You'd Be a Great Fit For

You'd be a great fit for this role if you have:

• Strong English skills;

• Previous experience at work in a similar position in a corporate environment.

• Ability to multitask and prioritize efficiently; work well under pressure and be flexible to change

• Strong leadership skills and decision-making abilities; power to lead by example, encouraging others to keep a high standard of accuracy

• Conflict management skills and providing constructive feedback;

• Ability to understand and meet deadlines;

• Self-motivation, innovative and analytical skills with strong attention to detail and accuracy.

• Ability to evaluate personnel and identify talent

• Familiarity with Helpshift, Zendesk or other ticketing platforms, Google suite;

• Flexibility with working weekends and to be on call occasionally is a plus.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:

• HMO and Life Insurance

• Paid Time Offs and CTO

• Non-taxable Allowances

• Annual Wellness Subsidy

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You'll be involved in advising on data protection issues (data protection impact assessments, lawfulness of processing, deletion concepts, data protection agreements, etc.).

• Participate in the rollout of a global data protection management system, including the associated software
• Contribute to operational and strategic data protection issues
• Support requests from the departments
• Create reports and presentations on data protection
• Work independently on projects

What you need

• Study of data protection law, business law, other legal disciplines, or computer science/information technology
• Alternatively, other study programs with professional experience in data protection
• IT affinity and interest in innovation and digitalization
• Secure handling of MS Office, especially Excel and PowerPoint
• Very good English skills
• High team and communication skills
• Independent and structured way of working

Why this matters

This role keeps a world-championship-winning F1 team running. When equipment fails, races can be lost, so your work directly impacts performance. You'll develop deep expertise in high-spec facilities and have clear progression into senior facilities management roles. The F1 environment means you'll work with cutting-edge building systems and learn from the best in the industry.

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You'll be part of a dual study program in cooperation with the Berufsakademie Bautzen, where you'll acquire in-depth technical knowledge and support in planning economical manufacturing processes and facilities, as well as their coordination with other internal departments.

• Support in developing solutions for process-related problem statements
• Participation in various departments of Porsche Werkzeugbau GmbH to gain experience in typical professional activities
• Collaboration in interdisciplinary and practice-oriented projects

What you need

• General or subject-specific higher education entrance qualification with good to very good grades
• Strong interest in technical topics
• Secure handling of MS Office
• Good English skills
• Good communication and team skills
• Well-developed logical-analytical thinking

Why this matters

This role offers a unique opportunity to gain hands-on experience in a dynamic and innovative company, with a focus on technical development and collaboration. As a member of the Porsche Werkzeugbau team, you'll have the chance to contribute to the company's success and growth, while also developing your skills and knowledge in a supportive and challenging environment.

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