The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.

With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world.

If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.

Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

Follow standard operating procedures (SOP)

Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

Your team will:

Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.

Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.

Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

Quote and invoice client shipments with responsibility to their P&L

Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)

Bachelor’s Degree preferred

Able to adapt to new technology and can thrive in a fast-paced environment

Effective time management - be able to properly prioritize and manage a large volume of tasks

Attention to detail

Ability to effectively seek and receive feedback

Effective communication both verbally and in writing in client facing interactions

Teamwork and relationship-building

Orientation towards working smarter and adopting best practices and standardization

Problem-solving capabilities

Fluent in English

A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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As a member of the Corporate Safety & Security team, you'll utilise best-in-class technology to identify potential business disruptions as early as possible and streamline critical emergency response and notification to minimise impact to our people, assets, operations, or brand reputation.

This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio's global footprint.

GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials.

GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns.

When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety.

Responsibilities:

Monitoring and Surveillance - Utilise various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents

Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations

Security Operations Support - Support access control and visitor management processes

Manage security-related calls for service and provide general guidance to employees, vendors, and guests

Maintain awareness of business travellers and personnel accessing Twilio facilities

Partner with local site security teams to escalate and dispatch resources for incident and alarm response

Review travel requests to elevated risk locations, assist travellers through the approval process, and cross-reference live itineraries with external incidents

Incident Management - Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents

Assess and triage events and incidents to determine their impact to operations

Dispatch and coordinate response with emergency response personnel

Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted

Maintain real-time incident documentation for reporting and analysis

Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions

Participate in post-incident reviews to document and implement corrective action and improvements to future response

Operational Excellence - Maintain a strong understanding of security and emergency standard operating procedures

Utilise critical thinking and problem-solving skills to analyse situations and implement solutions

Support large projects that will improve Twilio's GSOC capabilities and initiatives

Qualifications:

• 3+ years of experience in a GSOC working environment

• Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools

• Experience with open-source intelligence (OSINT) research tools

• Strong critical thinking and problem-solving skills

• Proven ability to follow standard operating procedures and playbooks

• Ability to prioritise tasks in a fast-paced environment

• Ability to stay calm, professional, and think clearly in high-stress situations

• Ability to communicate clearly and concisely; verbal and written

• Ability to work 'non-standard' shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours

• English Language Proficiency

Desired:

• Customer service mindset

• Comfortable with a high-tech work environment

• Eager to learn new tools and processes

• Ability to work independently and as part of a team

• Proficiency in Google Suite

Additional Language Proficiency

Shift Details: Variable (8–10-hour shifts)

Must be flexible to work holidays, weekends, and occasional overtime.

Travel: Approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.

What We Offer:

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings programme, and much more. Offerings vary by location.

Compensation:

• Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $26.27 - $32.84

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $27.77 - $34.71

• Based in the San Francisco Bay area, California: $30.85 - $38.56

• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan.

All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until November 15 but may change based on business needs.

Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

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The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer's supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.

With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer's supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world.

If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP)
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

Your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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Responsibilities:

• Lead and manage a team of talented engineers on the team, providing mentorship, guidance, and support to ensure their success.
• Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion.
• Help influence peers / managers and build consensus while dealing with ambiguity
• Build your team - formalizing role definitions, defining charter and ownership boundaries and taking a newly formed team into a high-functioning one

Who you are: We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• 4+ years of software development experience
• 2+ years of cloud development or management experience
• Professional working proficiency in English

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You will develop and implement guidelines and processes, contributing to ideas around automation or process improvement. You'll actively contribute to developing best-practice roadmaps so that our Paid Search offering is continually developing. You will mentor others across the practice, helping to grow capability and knowledge.

To be successful in this role, you will have a strong Paid Search delivery track record with 4+ years of experience. You will be passionate about your craft, with demonstrable success in optimising Paid Search campaigns and work through automation, processes, and technology adoption/development. You will have a good understanding of how other channels work and optimise together. You will be a confident, dynamic, engaging, and authentic communicator who is able to lead client communication.

Some benefits for you include a hybrid salary scheme, 20 working days vacation plus all Argentina public holidays, private healthcare, adaptive/hybrid working, free breakfast and lunch in the office, and quarterly training sessions on wider business skills.

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As a Business Expert - Facilities & Real Estate on the Human Data Team, you will contribute to creating cutting-edge datasets to advance Grok's capabilities. Collaborating closely with technical staff, you'll support xAI's mission through labeling and annotating data in multiple formats.

Responsibilities

• Work on facilities and real estate problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., lease negotiation and portfolio management, capital project planning, space utilization analysis, and property due diligence scenarios).
• Utilize proprietary software to provide accurate input and labels to deliver high-quality data.
• Collaborate with technical staff to improve the design of efficient annotation tools.
• Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications

• 5+ years of practical facilities, property management, or real estate operations experience (hands-on role managing buildings, leases, or workplace services).
• Proficiency in property and facilities systems (e.g., Yardi, MRI, Corrigo, ServiceNow, or AutoCAD) and lease management tools.
• Strong judgment in evaluating maintenance priorities, vendor performance, and space utilization trade-offs.
• Ability to navigate real estate resources such as lease agreements, capital project plans, sustainability reports, and compliance checklists.
• Proficiency in reading and writing informal and professional English.
• Strong communication, interpersonal, analytical, and organizational skills.
• Excellent reading comprehension and ability to exercise autonomous judgment with limited data.
• Passion for technological advancements and innovation in business.

Compensation and Benefits

US-based candidates: $45/hour - $100/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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Your work will focus on curating and annotating high-quality audio data to enhance Grok's global accessibility, enabling natural spoken interactions for users worldwide, bridging language barriers through accurate speech processing, and improving the AI's handling of multilingual audio nuances.

Responsibilities:

• Use proprietary software to provide labels, annotations, recordings, and inputs on projects involving multilingual audio clips, voice recordings, speech samples, and auditory elements in various languages.
• Support the delivery of high-quality curated audio data that ensures clear, natural spoken output, accurate representation of linguistic and prosodic details (such as intonation, rhythm, and accent), and professional audio standards.
• Collaborate with technical staff to develop tasks that improve AI's ability to handle speech modulation, accent variation, noise in real-world recordings, and multilingual audio processing.
• Work with technical staff to improve annotation tools for efficient audio workflows.

Basic Qualifications:

• Native proficiency in Thai with exposure to diverse accents, dialects, or regional variations.
• Proficiency in English (minimum B2 level) with clear, natural vocal delivery and pronunciation suitable for audio recording purposes.
• Strong auditory perception to identify nuances in speech, accents, pronunciation, intonation, and audio quality across languages.
• Demonstrated ability to handle multilingual audio content, including evaluating speech accuracy, cultural vocal expressions, and contextual interpretation in spoken form.
• Demonstrated ability to transcribe audio with high accuracy across accents and varying audio quality.
• Comfort providing high-quality voice recordings and feedback on audio samples in multiple languages.
• Strong comprehension skills and the ability to make independent judgments on ambiguous or varied audio material, including noisy or accented speech.
• Strong communication, interpersonal, analytical, detail-oriented, and organizational skills, with the ability to articulate audio-related feedback effectively.
• Commitment to developing AI that masters sophisticated multilingual audio capabilities.

Preferred Skills and Experience:

• Demonstration of exceptional attention to linguistic nuance, auditory detail, and data quality beyond standard transcription work.
• Deep understanding and taste of what good/useful Audio data is.
• Strong command of advanced transcription and annotation practices, including handling disfluencies, accents, and prosodic features (intonation, stress, rhythm, emotion, etc) with high consistency and accuracy.
• Background in linguistics (e.g., phonetics, phonology, sociolinguistics), speech sciences, cognitive science, or a related field, or equivalent practical experience, with demonstrated ability to analyze accent variation, pronunciation differences, and multilingual speech patterns.
• Experience working with speech/audio datasets, annotation workflows, or AI training data, including knowledge/experience with training voice models, and an understanding of how data quality impacts model performance.
• Professional experience in voice work, including voice acting, voice recording, podcasting with a measurable audience (e.g., X following), or similar audio production demonstrating attention to clarity and recording quality.
• Demonstrated ability to exercise independent judgment in ambiguous audio scenarios and make consistent, defensible annotation decisions.
• Portfolio (strongly preferred for advanced candidates): Voice samples, annotated transcripts, or audio-related work demonstrating quality, methodology, and attention to detail.
• Candidates with professional experience in voice, linguistics, speech data, or speech evaluation and research are especially encouraged to apply.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.
• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average, most projects may require at least 10 hours per week to deliver effectively, though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables.
• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role-specific needs.
• For US-based candidates, please note that we are unable to hire in Wyoming and Illinois at this time.
• We are unable to provide visa sponsorship.
• For those who will be working from a personal device, your computer must be a Chromebook, a Mac with macOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $35/hour - $45/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location, and jurisdiction. Benefits for eligible U.S.-based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role-specific information will be provided to you during the interview process.

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Key responsibilities include:

• Managing full-cycle recruiting processes
• Developing and owning search strategies
• Partnering with hiring managers and stakeholders
• Identifying and attracting high-quality candidates
• Ensuring a smooth and bespoke candidate experience

About you:

• Autonomous and self-starter with a result-oriented approach
• Experience in complex recruiting and autonomous hiring in outbound contexts
• Experience working to recruit in highly competitive talent markets
• 4+ years of experience in recruitment for fast-paced, demanding environments
• No ego and a commitment to delivering results
• Ability to jump from strategic topics to hands-on work
• Proficiency in English
• Experience recruiting internationally
• Strong written and verbal communication skills
• Target-driven, detail-oriented, and approachable with the ability to prioritize and work well in an environment with competing demands

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Our ideal candidate will have a strong academic foundation in electrical engineering, formal training and demonstrated expertise in ISO 26262 functional safety standards, and hands-on experience with semiconductor development flows and digital design at the IP/SoC level. You will also have proficiency in English, both written and spoken, for effective collaboration and documentation.

As a staff engineer, you will be expected to lead and participate in quality and functional safety reviews, generate comprehensive reports and recommendations for continuous improvement, and continuously improve and update functional safety methods, templates, and best practices to align with evolving standards and customer needs.

If you are a detail-oriented and organized individual with exceptional analytical and problem-solving abilities, and a collaborative team player who communicates effectively with colleagues and customers worldwide, we encourage you to apply for this exciting opportunity.

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Responsibilities:

• Directly manage and cultivate new prospects while crafting comprehensive account plans aimed at winning and expanding business with high growth Startups.
• Understand users' pain points and our value to SaaS platform clients, proposing tailored solutions that consult on their long-term growth.
• Bring clients through complex evaluations of Stripe's solutions for SaaS platforms, working with cross-functional teams (Product, Risk, Operations) to successfully follow new projects through to activation and adoption.
• Foster relationships with executive stakeholders and represent Stripe in the local startup ecosystem to help us grow our footprint and mindshare.
• Work with other cross-functional teams on shared initiatives to drive internal efficiency and broader business impact.

Requirements:

• 4-6+ years of experience in a client-facing/closing sales role
• Ability to understand complex technical ecosystems
• Desire to build great relationships, often with technical customers
• Analytical ability to manage complex sales cycles
• Experience managing projects with input from cross-functional teams
• Bias towards team success and knowledge sharing
• A knack for seeking out and working well with a wide range of stakeholders, both internally and externally
• Motivation to operate in a highly ambiguous and fluid environment

Preferred Requirements:

• Prior experience in a sales and/or customer-facing role at a high growth technology company
• Comfort interpreting and discussing API-first solutions
• Proficiency in French and English

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Key Responsibilities

• Build and manage a growing portfolio of enterprise accounts across Spain - with a focus on Financial Services & Insurance, Telecommunications, Healthcare, and Utilities - to help ElevenLabs meet its revenue goals.
• Identify new business opportunities where ElevenLabs' conversational AI capabilities - including ElevenAgents - can drive customer engagement, contact center automation, and operational efficiency.
• Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends - particularly as they apply to regulated Spanish industries
• Demonstrate expertise - or a strong willingness to learn - about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants
• Develop and execute account strategies to expand ElevenLabs' presence within key enterprise verticals, navigating complex procurement and organizational structures.
• Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.
• Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements

• 7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.
• Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.
• Well-connected in the Spanish enterprise landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C-suite and board level.
• Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.
• Deep understanding of enterprise procurement and legal processes in Spain, with the ability to accelerate deal velocity within complex organizational structures
• Comfort operating in an early-stage, high-growth environment, including building new playbooks and iterating quickly.
• Passion for voice and audio AI and how it can unlock transformative value for customers.
• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale
• Native or full professional proficiency in Spanish; strong English for internal collaboration

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Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today!

What are we looking for?

Our PS Agent has a knack for the following skills:

• Communication: Deliver excellent customer support to players, investigate and resolve player inquiries promptly through ticketing, email, or chat, assist internal teams with project-related requests, ensuring smooth collaboration, play a crucial role in gathering and delivering player feedback according to established procedures, and provide translations when required to ensure seamless communication.
• Analytics: Maintain accurate and detailed reports to keep processes streamlined, ensure prompt escalation of issues following established procedures, contribute to smoother support processes with personalized macros and knowledge base, and play a part in maintaining high-quality standards through the QC process.
• Leadership: Take part in valuable training sessions to enhance your skills and knowledge, manage your time effectively and responsibly to meet players' needs.
• Business: Master the gameplay knowledge of our products to serve players better, familiarity with Helpshift/Zendesk or other CRM tools for seamless support, knowledge of macros customization for streamlined responses, and experience with MS Office or Google Suite apps for documentation.

You'd be a great fit for this role if you have:

• Mastery in C1-C2 level (JLPT N1) Japanese language proficiency, with English at (B2) level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.
• Availability for full-time work, including weekends (Saturday and Sunday).

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to an online Interview via Google Meet with one of our Talent Acquisition Specialists.
• If the interview outcome is positive, we invite you to our online assessment (English and Japanese) to better evaluate your written skills.
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• For some projects there might be a second interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy.

If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move!

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■Roles and Responsibilities

• Effectively manages the relationship between existing Japanese clients and Keywords Art Studios.
• Serve as the link of communication between the clients and internal teams to effectively translate complex client creative feedback or artistic direction into clear, actionable briefs and instructions for the global Art Production teams.
• Acts as the “face” of Keywords Art Studios to Japanese Clients and is client’s primary representative and contact point for Keywords Art Studios
• As an account manager, you are expected to be a champion of the company as well as the client; selling the vision, goals and the skills of both parties to each other, and striving to ensure both parties succeed.
• Proactively seek opportunities to up-sell and cross-sell Keywords Art Studios' full range of services (e.g., Concept Art, 3D Modeling, Animation, UI/UX) to current clients.
• Build and maintain strong, long-lasting customer relationships with both current and new clients, across various levels of the client organization.
• Actively listens to the Client in order to clearly understand their requirements, and uses skillful investigation and questioning in order to uncover the Client’s latent needs.
• Works with LKeywords Art Studios PMs in India, China, US and other locations to ensure that the Production Team has a full understanding of the client’s requirements, so that they are well positioned to deliver a positive, happy and satisfying experience to the Client in order to not only secure regular business from them, but also in order to grow the account and procure new or additional business.
• Help to bridge any cultural issues that may crop up between the Client and the Keywords Art Studio’s Production teams.
• Works with the Production Team, Key Stakeholders and Internal and External Experts in order to solve Client’s / project problems.
• Meets with Clients regularly – in person or virtually – in order to keep them updated about the project status, and any potential challenges that the Production Team might be facing.
• Captures Client’s plans, feedback and concerns and conveys them to the team. Uses such occasions to also gather client feedback and concerns.
• Secures feedback and testimonials from the Client at the conclusion of the project.
• Builds the Keywords brand by actively participating in marketing and brand building channels/exercises
• Work closely with Japanese leadership team and executives at Keyword’s Art Studios to create strategies to expand and increase work both from current clients and new clients; In short – actively support Keyword’s Japanese growth strategy for its Art Studios and overall growth targets.
• Maintain accurate records of client interactions, opportunities, sales activities, and forecasts using the company's CRM system (e.g., Salesforce).

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You will be working in a dynamic workspace, with continuous growth opportunities and the chance to make a meaningful impact. You will be part of a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

Key Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication

Requirements:

• Mastery in C1-C2 level English language proficiency, with Japanese at JLPT N2 (B2) level or higher
• Experience in the service industry or experience in customer support
• Excellent communication skills for effective player support
• Flexibility to adapt to various situations and player needs
• Accountability and reliability in handling player inquiries and issues
• Proactivity in identifying and addressing player concerns proactively
• Proficiency in navigating knowledge bases for efficient support
• Basic troubleshooting skills to assist players with technical challenges

Nice-to-haves:

• Previous Customer Service experience (remote or on-site/retail) is a plus
• You have some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset
• You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial

What we offer:

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
• Annual Leave
• Congratulation or Condolence leave
• Special Leave
• Employee Referral Program
• Language Program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace (designated smoking room available)
• Employee Assistance Program (professional consultation/mental health support program)
• Relo Club Program (employee benefit program)
• Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
• Telecommuting Allowance (Based on company regulations)

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information:

• EN Studio: Keywords Studios International Japan
• Location: East APAC, Japan, Tokyo
• Area of Work: Player Engagement
• Service: Engage
• Employment Type: Contract
• Working Pattern: Full time, Remote

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Full Time

Frankfurt, Germany

Experienced Professional

December 18, 2025

Main tasks

• Design, specification and development of vehicle systems (including for example and not limited to, cooling, steering and fuel systems)
• 3D detailed design CAD models and assembly drawings using Catia V5
• Support text and validation of systems plus support design of any required test jigs and or rigs
• Work cross functionally with multiple departments to provide solutions on new designs as well as problem solve and find solutions to issues
• Support vehicle and test car builds and problem solve technical related issues
• Create and maintain systems technical library documentation
• Work with suppliers to define and deliver engineering systems plus problem solve manufacturing issues

Qualifications

• Bachelor’s Degree in Mechanical, Automotive or Aeronautical engineering or similar background
• At least 6 years of experience in a comparable environment working with high performance parts
• Have a strong background with a solid understanding of systems and mechanical engineering fundamentals
• Good knowledge of CAD (CATIA V5 preferable)
• Knowledge of PLM System (Windchill preferable)
• Ability to complete tasks with minimal guidance and to work under pressure to meet deadlines
• Fluent English is compulsory

Our Offer

• Secure and long-term employment relationship
• Market and performance-related remuneration
• Training and career development
• Working in an international and dynamic environment
• 30 days vacation per calendar year
• Free parking
• Attractive benefits
• Car leasing options

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