AI Hive is seeking a hands-on, skilled Sr. Systems Administrator based in India to serve as the local IT operational lead and execution arm for Enterprise Operations. This role functions as “remote hands” for U.S.-based IT leadership, delivering day-to-day service desk support, building and provisioning laptops and servers, and maintaining local infrastructure in alignment with global standards.
\nThe Systems Administrator will report administratively to local India leadership while receiving functional direction, priorities, and technical oversight from U.S. Enterprise IT. The ideal candidate is a service-oriented generalist who combines strong hands-on technical skills with operational discipline and a security-first mindset.
\nService Delivery & End User Support: Serve as the primary IT support contact for AI Hive India employees. Provide hands-on troubleshooting for hardware, software, and connectivity issues. Manage onboarding and offboarding, including: Device imaging and provisioning Account setup and access configuration Endpoint compliance validation Deliver high-quality, responsive customer service and maintain accurate documentation.
\nHardware Build & Provisioning: Image, configure, and deploy laptops (Windows, macOS, Linux). Build and configure local servers as required Maintain spare inventory and coordinate hardware replacements. Support hardware refresh cycles and large-scale rollouts. Coordinate with vendors for procurement, warranty, and repairs.
\nIT Asset & Lifecycle Management: Own local IT asset lifecycle management from procurement through retirement. Maintain accurate inventory tracking and compliance documentation. Ensure software license compliance and audit readiness. Generate reports as required for operational and compliance needs.
\nEngineering Environment Support: Provide Linux workstation and engineering endpoint support. Support development-related hardware and lab environments. Assist with secure connectivity used by engineering teams. Proactively resolve IT issues impacting developer productivity. Ensure engineering staff are not burdened with operational IT responsibilities.
\nProjects & Cross-Functional Collaboration: Execute work plans and priorities defined by U.S. CIO and Enterprise Operations. Coordinate effectively across time zones. Contribute to infrastructure models that can be replicated across additional entities.
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\nFlow is a real estate company that operates a technology platform and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces.
\nFlow is seeking a motivated and technically capable IT Support Technician to join the Information Technology team. This is a fully on-site position based out of Flow's headquarters in Miami, FL. The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ , covering hardware, endpoints, and Flow's internal software and SaaS platforms.
\nResponsibilities
\nEnd-User Hardware Support
\nDiagnose and resolve hardware issues on Windows and macOS endpoints including laptops, desktops, monitors, printers, and peripherals
\nPerform hardware replacements and upgrades (RAM, SSD, batteries) as directed
\nCoordinate warranty repairs and loaner equipment logistics across properties
\nMaintain accurate hardware inventory records and asset tags for all managed devices
\nImage and configure new devices using established MDM processes (Intune / JAMF)
\nFlow Software and SaaS Support
\nProvide Tier 1 and Tier 2 support for Flow's internal software platform and business applications
\nAssist users with login, access, and workflow issues within Flow's SaaS environment
\nEscalate software defects and integration issues to the Head of IT or vendor support with clear documentation
\nSupport account provisioning and system access setup for new hires during onboarding, coordinating with HR to ensure access is ready on day one
\nAssist with SSO and identity-related access issues (password resets, MFA enrollment, account unlocks)
\nHR Partnership and Staff Onboarding
\nPartner closely with local HR to coordinate the full IT onboarding experience for new hires , ensuring equipment is ready, configured, and delivered on or before the employee's first day
\nAttend or coordinate with HR for new hire start dates, providing device setup, account access, and a basic IT orientation to each incoming employee
\nFor employee offboarding, this role is responsible for requesting and collecting all company-issued equipment, logging each asset back into inventory, and ensuring devices are properly stored and staged for redeployment , access revocation and account closure are handled by the Head of IT
\nMaintain a ready inventory of pre-imaged, deployment-ready devices to support HR's hiring timelines without delay
\nServe as the primary IT point of contact for HR on access provisioning questions, equipment requests, and new hire readiness
\nOn-Site Infrastructure and Networking
\nPerform basic network troubleshooting including connectivity, Wi-Fi, and DHCP issues at property locations
\nSupport structured cabling patching, switch port assignments, and AP reboots under IT guidance
\nAssist with AV equipment support in conference rooms and common areas
\nMaintain organized and labeled IT closets and network equipment at each property
\nTicketing and Documentation
\nLog, track, and resolve support requests through the IT ticketing system with thorough notes
\nDocument resolutions and contribute to the internal IT knowledge base
\nEscalate unresolved issues to the Head of IT with clear context and troubleshooting steps already taken
\nProvide regular on-site status updates and communicate maintenance windows to property managers
\nWork Location
\nThis is a fully on-site role based at Flow HQ in Miami, FL , remote and hybrid arrangements are not available
\nThe majority of work is performed at HQ; on-site visits to other Flow properties in Brickell, Downtown Miami, and Fort Lauderdale are part of the role's scope and will occur as needed (valid Florida driver's license and reliable vehicle required , mileage reimbursed)
\nSite visits are coordinated with the Head of IT and scheduled to minimize disruption to property operations
\nIdeal Background
\n1–4 years of IT support or help desk experience in a professional environment
\nWorking knowledge of Windows 10/11 and macOS , installation, configuration, and troubleshooting
\nExperience troubleshooting hardware: laptops, desktops, printers, monitors, and peripherals
\nFamiliarity with SaaS platforms and cloud-based productivity tools (Microsoft 365, Google Workspace, or similar)
\nBasic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals
\nExperience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar)
\nValid Florida driver's license with a clean driving record and reliable transportation
\nAbility to work independently across multiple sites with minimal direct supervision
\nStrong verbal communication skills with non-technical end users
\nPreferred Qualifications
\nCompTIA A+ certification or equivalent vendor certification (Microsoft, Apple)
\nExperience with endpoint management platforms: Microsoft Intune or JAMF
\nFamiliarity with Active Directory / Microsoft Entra ID: user management, group policies, password resets
\nExposure to SSO, MFA enrollment, and basic identity management workflows
\nExperience supporting hospitality, real estate, or property management environments
\nBasic scripting knowledge (PowerShell or Bash) for automating repetitive tasks
\nExperience with structured cabling, switch patching, or AV support
\nOther Requirements
\nMust be able to lift and carry IT equipment up to 50 lbs
\nComfortable working in server rooms, IT closets, and under desks as needed
\nFull-time on-site presence required , candidates must be local to or willing to commute daily to Miami, FL
\nMust report to Flow HQ at the start of each workday
\nOccasional after-hours or weekend support may be required for critical incidents or scheduled maintenance
\nXML job scraping automation by YubHub
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