At Cloudflare, we are on a mission to help build a better Internet. We run one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Technical Support Engineer, you will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.

Responsibilities

Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team.

You will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.

Requirements

• Experience: 2+ years of experience in a Technical Support role, Web Developer Support, or a similar position, with a proven track record of resolving diverse technical issues or foundational experience gained through a relevant degree and projects, internships, or academic coursework that demonstrates strong technical aptitude and problem-solving skills.

• Community Engagement: Active participation in web development communities, with a demonstrated commitment to staying current with industry trends and sharing knowledge with peers.

• Internet Fundamentals: Fundamental understanding of how the Internet works (OSI Model), with knowledge of Cloudflare's products that impact Layers 3, 4, and 7.

• Technical Proficiency: Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance.

• Tooling Expertise: Proficient in command line interfaces and experienced with tools such as browser developer tools, cURL, Git/Wrangler/npm, Postman, TCPDump/Wireshark, SSH, OpenSSL, and similar utilities.

• Video Technology: Experienced with video encoding and streaming solutions, understanding the associated technical challenges.

• Scripting Skills: Competent in writing scripts in Bash, Python, JavaScript, or other scripting languages.

• Customer-Centric Communication: Comfortable communicating through various support channels, with a strong commitment to putting the customer first in every interaction.

Bonus

• You have a site actively using our platform

• You are familiar with any of the following Cloudflare products: Cloudflare Workers, Stream, Pages, R2

Availability And Schedule Requirements

• Flexibility to work varying work schedules including; Pacific time, holidays, weekends, more than 5 days in a row, or additional hours

• Ability to work on-site as needed out of one of our US based offices

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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To achieve this goal, we believe the data warehouse architecture as we know it today will be replaced by a new architectural pattern, Lakehouse (CIDR 2021 paper), open platforms that unify data warehousing and advanced analytics.

A critical part of realizing this vision is the next generation (decoupled) query engine and structured storage system that can outperform specialised data warehouses in relational query performance, yet retain the expressiveness and of general purpose systems such as Apache Spark™ to support diverse workloads ranging from ETL to data science.

As part of this team, you will be working in one or more of the following areas to design and implement these next gen systems that leapfrog state-of-the-art:

• Query compilation and optimisation
• Distributed query execution and scheduling
• Vectorised execution engine
• Data security
• Resource management
• Transaction coordination
• Efficient storage structures (encodings, indexes)
• Automatic physical data optimisation

We look for:

• A passion for database systems, storage systems, distributed systems, language design, or performance optimisation
• Experience working towards a multi-year vision with incremental deliverables
• Motivated by delivering customer value and impact
• 8+ years of experience working in a related system (preferred)

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location.

Based on the factors above, Databricks anticipates utilising the full width of the range.

The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.

For more information regarding which range your location is in visit our page here.

Local Pay Range $192,000-$260,000 USD

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The ideal candidate will have a strong understanding of frontend technologies and frameworks while proficiently developing the supporting backend servers and APIs.

Responsibilities:

• Develop and maintain high-quality web applications using HTML, CSS, JavaScript, and modern frontend frameworks (e.g., React, Angular, or Vue)
• Communicate with external UX designers when requiring advanced designs capabilities
• Communicate and incorporate feedback from external clients to ensure the UI/UX decisions conform to their needs
• Balance utilizing known/reliable solutions while tracking new technologies to improve usability

Qualifications:

• A desire to work with DoD technology
• Strong UI/UX design principles and tools experience
• Basic proficiency with Rust and Python
• Strong experience developing SPAs/PWAs via modern frontend frameworks (e.g., React, Svelte, WebComponents, Vue)
• Frontend performance optimization and debugging tools (e.g., Chrome DevTools)
• Proficiency in developing backend servers and APIs with Node.js
• Deploying to Cloud Service Providers (e.g., Azure, AWS, GCP)
• Knowledge of databases technologies (e.g., Postgres, SQLite, Redis)
• Utilizing Web Workers to push events and notifications
• Familiarity with video encoding, decoding, and streaming
• Web Gamepad API building and utilizing WASM modules
• Web accessibility standards

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Additional Information:

This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).

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Responsibilities:

• Set up specific environments and tools for localization
• Identify and extract localizable content from complex formats
• Convert final translated assets back to original formats
• Automate asset transfer from and to customers portals
• Troubleshooting issues coming from production, originating from translation process
• Contribute actively to the design, development and deployment of new production processes
• Development of tools for production
• Customize localization workflows and facilitate integration of localization tools with different source content repositories
• Review and anticipate potential globalization issues for new features, locales and technology
• Analysis of web sites and applications for localization potential and time/material requirements
• Ensure compliance with clients requirements and integrity of data
• Provide support to operations and sales management
• Work with other developers and engineers to implement technical solutions for end-to-end localization processes
• Review business requirements and identify technical design that is required to meet the business needs

Benefits:

• Full-time, permanent employment
• In-office working pattern
• Support services employment type
• IT & Infosec area of work

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Responsibilities:

• Set up specific environments and tools for localization
• Identify and extract localizable content from complex formats
• Convert final translated assets back to original formats
• Automate asset transfer from and to customers' portals
• Troubleshoot issues coming from production, originating from translation process
• Contribute actively to the design, development, and deployment of new production processes
• Develop tools for production
• Customize localization workflows and facilitate integration of localization tools with different source content repositories
• Review and anticipate potential globalization issues for new features, locales, and technology
• Analyze web sites and applications for localization potential and time/material requirements
• Ensure compliance with clients' requirements and integrity of data
• Provide support to operations and sales management
• Work with other developers and engineers to implement technical solutions for end-to-end localization processes
• Review business requirements and identify technical design that is required to meet the business needs

Requirements:

• University degree in computer science or equivalent background
• At least 2 to 3 years experience in software development
• Knowledge of programming languages (VB, VBA, C#, Java), scripting (Python, Perl, JavaScript) and markup languages (XML, HTML, XLIFF); confidence with API programming
• Experience writing SQL queries is a plus
• Advanced knowledge of regular expressions and text manipulation
• Excellent knowledge of most important CAT tools on the market (memoQ, XTM, Memsource, Wordbee, etc.)
• Advanced knowledge of internationalization good practices and experience with internationalization of web and mobile applications
• Knowledge of multilingual localization issues and procedures (managing characters set and encoding, text direction, text strings sorting and handling)
• Knowledge of Machine Translation technology is a plus
• Able to communicate effectively with stakeholders who have varying levels of technical expertise
• Fluent in English
• Passion for global solutions, international customers, and teamwork
• Focus on automation
• Good problem-solving skills combined with strong analytical abilities to find creative solutions
• Team player
• Strong time management, organizational, and support skills
• Strongly service-oriented, to efficiently support internal and external customers

Benefits:

• Company Pension Scheme
• Private Medical Insurance Scheme
• Employee Share Scheme
• Annual Bonus

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We are seeking an experienced Machine Learning Systems Engineer to join our Encodings and Tokenization team at Anthropic. This cross-functional role will be instrumental in developing and optimising the encodings and tokenization systems used throughout our Finetuning workflows. As a bridge between our Pretraining and Finetuning teams, you'll build critical infrastructure that directly impacts how our models learn from and interpret data. Your work will be foundational to Anthropic's research progress, enabling more efficient and effective training of our AI systems while ensuring they remain reliable, interpretable, and steerable.

Responsibilities:

• Design, develop, and maintain tokenization systems used across Pretraining and Finetuning workflows
• Optimise encoding techniques to improve model training efficiency and performance
• Collaborate closely with research teams to understand their evolving needs around data representation
• Build infrastructure that enables researchers to experiment with novel tokenization approaches
• Implement systems for monitoring and debugging tokenization-related issues in the model training pipeline
• Create robust testing frameworks to validate tokenization systems across diverse languages and data types
• Identify and address bottlenecks in data processing pipelines related to tokenization
• Document systems thoroughly and communicate technical decisions clearly to stakeholders across teams

You May Be a Good Fit If You:

• Have significant software engineering experience with demonstrated machine learning expertise
• Are comfortable navigating ambiguity and developing solutions in rapidly evolving research environments
• Can work independently while maintaining strong collaboration with cross-functional teams
• Are results-oriented, with a bias towards flexibility and impact
• Have experience with machine learning systems, data pipelines, or ML infrastructure
• Are proficient in Python and familiar with modern ML development practices
• Have strong analytical skills and can evaluate the impact of engineering changes on research outcomes
• Pick up slack, even if it goes outside your job description
• Enjoy pair programming (we love to pair!)
• Care about the societal impacts of your work and are committed to developing AI responsibly

Strong Candidates May Also Have Experience With:

• Working with machine learning data processing pipelines
• Building or optimising data encodings for ML applications
• Implementing or working with BPE, WordPiece, or other tokenization algorithms
• Performance optimisation of ML data processing systems
• Multi-language tokenisation challenges and solutions
• Research environments where engineering directly enables scientific progress
• Distributed systems and parallel computing for ML workflows
• Large language models or other transformer-based architectures (not required)

Logistics

• Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles.

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Seattle

Employment Type

Full time

Department

Applied AI

Compensation

• $185K – $385K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance related bonus for eligible employees and benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick and safe time (1 hour per 30 hours worked)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

We bring OpenAI's technology to the world through products like ChatGPT and the OpenAI API. Our customers build fast-growing businesses around our APIs, which power products that were never before possible. We simultaneously ensure that our powerful tools are used responsibly. Safe deployment is more important to us than unfettered growth.

About the Role

We’re looking for experienced and creative engineers to help us scale our existing systems and build the next-generation system to enable a whole new class of products. We are seeking an engineer who is comfortable with full-stack development and has experience with Real-Time Communication (RTC). Candidates should have experience with scaled real-time communication systems in production.

Responsibilities

• Design and build development and production platforms that power our systems.

• Partner with researchers, engineers, product managers, and designers to bring new features and research capabilities to the world.

• Accelerate engineering productivity by empowering your fellow engineers with excellent tooling and systems.

• Build and provide operational support for globally deployed systems, powering some of the most advanced products in the market. This includes participating in an on-call rotation to respond to critical incidents as needed.

You might thrive in this role if you:

• Have significant experience building (and rebuilding) production systems to deliver new product capabilities and handle increasing scale.

• Have experience with real-time communication products and systems, including audio and video calling, WebRTC or competing protocols, encoding/decoding, signaling, lip sync, etc.

• Care deeply about user experience and take pride in building products that solve customer needs.

• Have a humble attitude, eagerness to help colleagues, and a willingness to do whatever it takes to make the team succeed.

• Own problems end-to-end and are willing to pick up any necessary knowledge to get the job done.

• Have been a startup founder or an early-stage engineer.

• Experience in Machine Learning techniques is a plus but not required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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What you'll do

• Conducting comprehensive testing on silicon implementations of high-speed analog integrated circuits in a cutting-edge R&D lab environment.
• Reviewing and debugging silicon under test, as well as supporting associated hardware systems to ensure optimal performance.

What you need

• Bachelor’s degree in Electrical Engineering (BSEE) or equivalent technical field with at least 3+ years of industry direct related experience.

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What you'll do

This role focuses on the design and development of screen recording and streaming functionalities on Windows platforms, utilizing advanced audio/video encoding/decoding technologies and hardware accelerators. The ideal candidate will work on real-time, low-latency, and high-quality media processing, collaborating across teams to optimize video/audio streaming and debugging related issues.

• Design and develop screen recording and streaming functionalities on Windows platforms.
• Implement and optimize video encoding and decoding pipelines using hardware encoders such as NVENC, AMD AMF, and Intel QuickSync.

What you need

• Bachelor’s degree in computer science, software engineering, or a related field.
• Proficiency in video encoding/decoding and familiarity with hardware accelerators (e.g., NVENC, AMD AMF, Intel QuickSync).

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What you'll do

This role focuses on the design and development of screen recording and streaming functionalities on Windows platforms, utilizing advanced audio/video encoding/decoding technologies and hardware accelerators.

• Design and develop screen recording and streaming functionalities on Windows platforms.
• Implement and optimize video encoding and decoding pipelines using hardware encoders such as NVENC, AMD AMF, and Intel QuickSync.

What you need

• Proficiency in video encoding/decoding and familiarity with hardware accelerators (e.g., NVENC, AMD AMF, Intel QuickSync).

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