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You understand what it takes for a revenue team to drive product adoption and identify and close expansion opportunities , because you&#39;ve been that person.</p>\n<p>This role sits within Sales Enablement and reports to the Sales Enablement Lead, North America. You will work in close partnership with:</p>\n<ul>\n<li>Customer Success leads, North America and International (owning customer expansion)</li>\n</ul>\n<ul>\n<li>Revenue leadership (owning commercial strategy)</li>\n</ul>\n<ul>\n<li>Product and Product Marketing (owning roadmap, messaging, and use case development)</li>\n</ul>\n<p>You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC.</p>\n<p>While expansion enablement is your primary focus, you&#39;ll also support GTM Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team , you&#39;ll build content, deliver training, design e-learning, and flex across audiences as the business requires.</p>\n<p><strong>Own the expansion enablement foundation</strong></p>\n<ul>\n<li>Design and own ElevenLabs&#39; global revenue team enablement strategy across onboarding, skill-building, and ongoing mastery</li>\n</ul>\n<ul>\n<li>Define what &quot;Expansion Ready&quot; and &quot;Retention Ready&quot; mean at ElevenLabs and build the paths to get CSMs and AEs there</li>\n</ul>\n<ul>\n<li>Establish scalable frameworks that support both the CSM and AE expansion motions</li>\n</ul>\n<p><strong>Build expansion enablement programs</strong></p>\n<ul>\n<li>Create structured onboarding journeys for CSMs and AEs covering product mastery, customer lifecycle management, health scoring, and renewal execution</li>\n</ul>\n<ul>\n<li>Design and deliver adoption playbooks that help revenue teams drive usage, engagement, and value 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conversations</li>\n</ul>\n<p><strong>Drive adoption and reduce churn</strong></p>\n<ul>\n<li>Partner with Revenue Leads to identify adoption gaps and build targeted enablement interventions</li>\n</ul>\n<ul>\n<li>Create customer-facing resources (guides, videos, best practices) that revenue teams can use to drive self-serve adoption</li>\n</ul>\n<ul>\n<li>Build &quot;Time to Value&quot; programs that help customers realize ROI faster</li>\n</ul>\n<ul>\n<li>Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks</li>\n</ul>\n<p><strong>Create enablement content</strong></p>\n<ul>\n<li>Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content</li>\n</ul>\n<ul>\n<li>Collaborate with Product Marketing, Sales, and Product to translate product releases into expansion-ready materials</li>\n</ul>\n<ul>\n<li>Develop role-play scenarios, call libraries, and coaching frameworks for managers</li>\n</ul>\n<p><strong>Use ElevenLabs AI and AI-native tools in enablement</strong></p>\n<ul>\n<li>Use ElevenLabs&#39; voice and agent technology to create localized, voice-enabled training content and AI-powered practice environments for revenue teams</li>\n</ul>\n<ul>\n<li>Operate with an AI-native mindset , you default to AI tools to research, draft, synthesize, and build faster, and you can coach others to do the same</li>\n</ul>\n<ul>\n<li>Continuously evaluate and adopt emerging AI tools that improve enablement quality, speed, or scale</li>\n</ul>\n<ul>\n<li>Build AI-powered coaching tools and practice environments for CSMs and AEs</li>\n</ul>\n<p><strong>Deliver live and async training</strong></p>\n<ul>\n<li>Facilitate live virtual trainings, workshops, and certifications across regions and time zones</li>\n</ul>\n<ul>\n<li>Design async learning paths that scale globally</li>\n</ul>\n<ul>\n<li>Run regular enablement office hours and deal/account 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You do not need to be the product expert in the room, but you are comfortable learning quickly and translating technical concepts into business value.</li>\n<li>Are excited by AI and cloud platform shifts and motivated by the opportunity to help define how OpenAI scales through strategic ecosystems.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_55a8c8bf-4b7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://openai.com/","logo":"https://logos.yubhub.co/openai.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/openai/2d12be43-5d42-4319-a777-52fcab653b55","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"Full time","x-salary-range":"$378K – $420K","x-skills-required":["Partnerships","Ecosystem sales","Cloud alliances","Business development","Go-to-market roles","AWS field teams","ACE","Marketplace","Partner-led sales engagement models","Deal strategy","Qualification","Technical coordination","Stakeholder alignment","CIOs","CTOs","Senior business leaders","Technical value propositions","Sales plays","Enablement content","Operating cadences","Scalable field motions","Technical fluency","Cloud credibility","Ambiguous environments","High ownership","Cross-functional influence"],"x-skills-preferred":[],"datePosted":"2026-04-24T12:22:28.680Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Partnerships, Ecosystem sales, Cloud alliances, Business development, Go-to-market roles, AWS field teams, ACE, Marketplace, Partner-led sales engagement models, Deal strategy, Qualification, Technical coordination, Stakeholder alignment, CIOs, CTOs, Senior business leaders, Technical value propositions, Sales plays, Enablement content, Operating cadences, Scalable field motions, Technical fluency, Cloud credibility, Ambiguous environments, High ownership, Cross-functional influence","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":378000,"maxValue":420000,"unitText":"YEAR"}}}]}