You'll collaborate closely with leaders across the company,especially engineering, product, and design,to ensure our onboarding programs are relevant, modern, and continuously evolving. This role is ideal for someone who combines a hospitality mindset with a technical/program management background, enjoys building systems and content (yes, lots of Synthesia videos!), and is excited about leveraging AI and automation to reinvent how companies learn and onboard.

Over time, this role will expand into broader employee enablement and learning programs, shaping how Synthesia develops talent internally.

Key Responsibilities:

• Own Synthesia's onboarding program
• Design and run the end-to-end onboarding experience for all new hires
• Ensure every new joiner quickly understands our product, culture, and how to be effective here
• Focus relentlessly on reducing time to impact for new employees
• Build a clear onboarding journey across the first week, month, and 90 days

• Create an exceptional new hire experience
• Deliver a warm, thoughtful, and structured onboarding experience without overwhelming new hires
• Facilitate onboarding sessions, welcome presentations, and orientation programs
• Continuously gather feedback and improve the experience

• Build role-specific onboarding tracks
• Design tailored onboarding for managers, engineers, product managers, and product designers
• Work closely with technical leaders to ensure content is meaningful and relevant

• Build the internal knowledge and enablement system
• Create and maintain onboarding materials, documentation, guides, and playbooks
• Keep onboarding content continuously updated as the company evolves
• Build scalable enablement assets (videos, decks, learning modules, AI-driven resources)

• Run programs that help teams succeed
• Expand into broader learning and training initiatives over time
• Experiment with AI-driven learning and automation to scale internal training
• Develop programs that support ongoing growth across teams

• Partner across the company
• Collaborate with engineering, product, design, PeopleOps, and leadership
• Translate technical topics into engaging learning experiences
• Work with managers to help them onboard their teams effectively

• Craft internal communication moments
• Support internal communications and company-wide updates
• Help craft and run All Hands presentations and internal storytelling moments

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This role is high-impact, high-visibility, and highly collaborative. You'll:

• Own and evolve the strategy for Intercom and Fin's organic social presence across LinkedIn, X, YouTube, and more.
• Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention.
• Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content.
• Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays.
• Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements.
• Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works.
• Use AI to move faster and smarter, from ideation to copywriting to distribution planning.
• Oversee our YouTube strategy and agency relationship, making sure we're maximizing the reach and value of our video investments.
• Keep our channels sharp and current, ensuring everything live reflects our latest story and message.
• Make strong, proactive choices. You won't wait for a brief or a prompt; you'll be shaping our agenda and our presence.

As a successful candidate, you'll be a social-native thinker, fluent in platform nuances, audience behavior, and creative trends. You'll be a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy. You'll be AI-forward, excited by what AI unlocks and confident using it to streamline and enhance your work. You'll be deeply collaborative but autonomous, able to manage cross-functional partnerships without handholding. You'll be experimental and analytical, questioning best practices and testing what works. You'll be proactive and outcome-oriented, able to tie your work to business goals.

If you're excited by the idea of growing a high-performing AI brand, and you love operating at the intersection of tech, content, community, and influence, then this is your role.

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