The Security Shift Manager is responsible for the day-to-day operational delivery of all Soft Services on shift, including security, housekeeping and Guest Services. Acting as the on-shift operational lead, the Security Shift Manager ensures safe, efficient and high-quality service delivery across the site.
\nDeliver all Soft Services operations on shift in line with the standards and direction set by the Shared Services Manager. Take full responsibility for the management and performance of security, housekeeping and Guest Services teams on shift ensuring that high standards are always achieved. Act as the primary decision maker on shift for Soft Services matters, ensuring a prompt, professional and well-coordinated response to incidents. Manage and resolve day-to-day operational issues, ensuring timely escalation to the Shared Services Manager where required. Act as a visible operational lead on the mall, providing clear direction, support and leadership to all Soft Services teams. Coach and mentor team members, supporting development, improving performance and encouraging progression. Monitor attendance and timekeeping, addressing issues in line with procedures and escalating where appropriate. Support recruitment activity, including interviews and onboarding of new team members. Promote a positive, inclusive and professional working environment in line with company values and policies. Oversee the implementation of the Emergency Response Plan, ensuring all team members are trained, confident and prepared. Maintain accurate records including incident reports, daily logs and clear shift handovers. Ensure full compliance with Health and Safety legislation, site procedures and company policies. Act as an ambassador for the site, always supporting a high-quality Guest experience.
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