To succeed in this role, you will need strong customer engagement skills, problem-solving abilities, and a willingness to collaborate with others. You will be passionate about delivering excellent customer experiences and have excellent communication skills, with the ability to put yourself in the customer's shoes. You will strive to contribute to a team that works every day to build strong and trusting relationships with our customers.

The ideal candidate will have more than six months of experience in a customer-facing role, whether it's telephone-based, retail-based, or something else. You will be methodical and comfortable working on digital platforms. You will be able to communicate clearly and concisely, with a positive attitude and a willingness to go the extra mile.

As a Polestar employee, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on innovation and growth. You will be part of a global team that is passionate about making a difference in the world, and you will have the chance to develop your skills and knowledge in a supportive and collaborative environment.

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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As a Customer Experience Advisor, you will play a pivotal role in delivering exceptional, personalized experiences to our customers, ensuring their journey with Polestar is seamless, delightful, and data-driven.

Responsibilities: Provide exceptional customer support across all touchpoints (live chat, email and phone) by addressing inquiries, resolving issues, and offering tailored solutions to meet customer needs. Act as the customer advocate, ensuring all customer interactions reflect Polestar's commitment to quality and innovation, while maintaining a positive, empathetic, and personalized approach. Engage with customers proactively, offering assistance, guidance, and relevant information to enhance their experience with Polestar before, during, and after their purchase. Leverage customer data and insights to identify trends, predict needs, and drive improvements in the customer experience. Work closely with the product, marketing, quality and operations teams to communicate customer feedback, ensure alignment on customer needs, and contribute to the ongoing refinement of Polestar's offerings. Use customer feedback, data analytics, and performance metrics to identify opportunities for process optimization and enhancement of the overall customer journey. Promote Polestar's values, products, and services, ensuring that every customer interaction reflects the brand's standards of excellence and sustainability.

Requirements: Minimum of 2-3 years of experience in a customer-facing role, preferably in a high-end retail, automotive, or technology call center setting. Proficient spoken and written communication in French-Canadian and English. Demonstrated ability to deliver superior customer experiences by understanding customer needs and tailoring solutions to meet those needs. Experience using Salesforce is preferred. Strong verbal and written communication skills with an ability to connect with customers and colleagues effectively. Ability to assess complex situations and offer creative, thoughtful solutions that prioritize the customer's satisfaction and experience. Comfortable working in a fast-paced environment where flexibility and innovation are essential to success. A strong interest in sustainable products and technologies, with a particular enthusiasm for electric vehicles and the Polestar brand.

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We're looking for:

• A compelling cover letter that highlights your motivation and interests
• Your resume with all your previous stations
• Motivation, ideas, and interest in contributing to the mobility of our future

We offer:

Our areas of expertise are as diverse as the career opportunities we provide. Whether you're interested in the development, testing, and improvement of modern combustion engines or innovative topics like autonomous driving, electric vehicles, and simulation technology, we have a position that matches your skills and interests. At AVL, you can already tackle the challenges of tomorrow.

Discover what we have to offer in our specific areas and find your perfect job.

In addition to the above, we offer:

• Home office
• Flexible working hours
• Company canteen
• Awarded training programs
• Health management
• Parental and education leave

You can find a list of all our benefits here.

We also offer a fair and attractive remuneration package. The gross monthly salary for 38.5 hours is based on the collective agreement for employees in the industry (Fachverband Fahrzeugindustrie). The actual salary will be determined based on your education, qualifications, experience, and future activities at AVL.

If you want to shape the future of mobility with us, use our online application tool to submit your initiative application now.

AVL is not just about cars. It's about changing the future. Together.

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What We Want From You:

• A convincing cover letter that clearly states your motivation, interests, and availability
• Your curriculum vitae with all your previous experience
• Motivation, inventiveness and interest in shaping the mobility of the future

What We Offer You:

• A student traineeship or mandatory internship in various areas of expertise, including technical and commercial in Engineering, Measurement & Test Systems, and Simulation Solutions
• Part-time employment, up to 20 hours/week, minimum one year for student trainees
• Full-time employment, up to six months, for mandatory interns
• Flexible working hours (adapted to your course schedule) and, if possible, you can also work from home
• Wide range of internal further training measures
• Daily varying offers in our company canteen
• Our location is well connected to public transport and you will receive a subsidy for the use of public transport
• Various health, sports and cultural activities

Remuneration Package:

• The gross monthly salary for 38.5 hours is based on the collective agreement for salaried employees in the automotive industry (Fachverband Fahrzeugindustrie)
• The actual salary will then be determined depending on your training, qualifications, experience as well as your future job and the number of hours you work for us

Interested?

If so, please use our online application tool to send your application to AVL!

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What you'll do

The position will initially be based in Ankara. Candidates are expected to be willing to relocate to Istanbul after the completion of the project phase.

• Responsible for system and functional integration and technical project management
• Participation in the preparation of battery system requirements and specifications

What you need

• Minimum Bachelor’s degree in Electrical / Electronics / Control / Mechatronics / Mechanical or Automotive Engineering
• Preferably at least 3 years of experience in battery development or automotive systems

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What you'll do

Hazard Analysis, Risk Assessment, drafting of functional safety concepts, safety analyses (e.g., FMEA, FTA)

What you need

• Minimum Bachelor’s degree in Automotive / Electrical / Electronics / Mechatronics / Control Engineering, and preferably Master’s and/or PhD qualifications
• Minimum 1+ years of relevant professional experience
• Fluent speaking and excellent writing skills in English

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What you'll do

At AVL, our fields of expertise are as vast as the career opportunities we provide. Whether your interest lies in the development, testing and refinement of modern-day combustion engines or in innovative topics like autonomous driving, electric vehicles and simulation technology, we have a role that suits your skills and interests.

• A convincing cover letter that clearly states your motivation and interests
• Your curriculum vitae with all your previous stations

What you need

• Motivation, inventiveness and interest in working on the mobility of our future

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