We are looking for a delivery architect that demonstrates visionary leadership by orchestrating and implementing Elastic solutions, generating customer business value from our products. Grouping responsibilities in the following areas:

Assess and Design

• Thoroughly analyze and understand customer business pain points and intricate technical challenges
• Gather requirements in complex enterprise customer environments
• Master Elastic solution architectural design on platforms integrating with other enterprise technologies
• Create and build out customer road maps
• Demonstrate technical authority by proficiently articulating complex technical solutions in clear language, effectively persuading the audience to embrace recommended best practices while presenting and delivering Elastic's optimal solutions.

Implement and Deliver

• Lead technology workshops that include hands-on mentoring, whiteboarding, and solution development
• Deliver outcome-based solutions
• Lead, hands-on-deploy (from data onboarding, configuration, visualizations, alerting), and seamlessly integrate Elastic products and APIs into intricate platform architectures, harnessing years of technical expertise
• Master data modeling, develop and optimize queries, tune and scale clusters, prioritizing fast search and analytics at scale
• Solve our customers’ most challenging platform, configuration, data and cyber security problems

Grow and Expand

• Orchestrate and implement capacity planning in mission-critical environments
• Perform technical audits, upgrades, platform migrations, and use-case expansion
• Work with and guide our customers along their ever-maturing Cyber journey

Influence and Collaborate

• Work closely with the Elastic Engineering, Product Management, and Support teams to identify feature enhancements, extensions, and product defects
• Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns
• Be a mentor/coach for your fellow Elastic consultants
• Demonstrated ability to communicate to a variety of stakeholders up to the C-suite level

What You Bring Along

• Minimum of 5 years as a Consulting Architect or senior IT functional leadership experience
• History of working as a Consultant delivering professional services engagements
• Strong customer advocacy, relationship-building, presentation and communications skills
• Ability to lead meetings with project owners and C-level stakeholders.
• Ability to articulate the business value of an outcome-based delivery while being technically savvy and hands-on
• Demonstrated experience of technical leadership throughout project lifecycles
• Solid experience deploying Elastic Security solutions or similar domains (Splunk, Arcsight, IBM QRadar). Alternatively, at least 2 years experience working as a Security Analyst, preferably utilising SIEM or endpoint security applications in a Threat Detection and Response focussed role
• Knowledge of the MITRE ATT&CK framework and how it can be applied for Enterprise defence
• Fundamental understanding and experience of security tool capabilities
• Understanding and passion for cyber security and open-source technology
• Hands-on experience in on-prem systems and/or public/private cloud platforms like AWS, Azure, GCP, Openstack
• Hands-on experience in Linux
• Good understanding of networking, security, containerization, serverless, DevOps in system landscapes and infrastructure automation knowledge.
• Experience utilising programming or scripting languages in a corporate environment like Python, Javascript, Go or Chef/Puppet etc.
• Understanding of databases
• Ability and willingness to travel from time to time as required
• Comfortable working remotely in a highly distributed team

Bonus Points

• BS in Computer Science or related Information Security / Cybersecurity field
• Certifications and specialized training in Information Security and Cybersecurity
• Deep understanding of Enterprise cyber defence in large networks
• Deep understanding of Elasticsearch and Lucene, including Elastic Certified Engineer certification
• Experience working closely with a pre-sales organization in scoping the needs of Customers
• Experience with Statement of Work delivery
• Experience with both Agile and Waterfall methodologies
• Experience contributing to an open-source project or documentation
• Endpoint tool skills and experience ingesting network feeds into Elastic for security purposes
• Experience as a Software Engineer, System Administrator, or DevOps Engineer

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

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Your technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience leading to customer continued satisfaction and expansion within the elastic portfolio. In your role, a crucial part of your responsibility is defining and communicating the technical success criteria for our customers. This involves crafting detailed Technical Success Plans tailored to the specific customers goals and critical metrics.

Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals. Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives. Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions.

Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals. Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions. Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer.

As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer. Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions. Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR).

Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR. Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.

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