As a Technical Product Manager, you will partner with Support, Revenue Operations, program management, and IT to execute the vision, prioritize, and deliver lovable product features that balance innovation with operational excellence.

Key responsibilities include:

User Discovery: Interview internal users to uncover friction points and root causes, translating these insights into detailed functional requirements and clear feature initiatives tied to business outcomes. Cross-Functional Collaboration: Partner with Field, Engineering, and Revenue Operations to scope, plan, and launch 'lovable' products. Outcome Driven: Define and build success metrics directly into the product design phase, using data to inform current execution and future strategy. Innovation: Identify and apply improvements to internal workflows and new feature sets, incorporating GenAI where appropriate. Efficiency & Adoption: Drive internal efficiency, high feature adoption, and operational cost reduction.

Requirements include:

Technical Fluency: A strong technical background with the ability to discuss trade-offs with engineers. Functional Precision: Proven track record of refining high-level business requirements to granular, actionable technical specifications. Analytical Outlook: Professional experience using data to drive continuous improvement and track product-level success. Leadership & Ownership: Ability to operate with high autonomy and ownership in a fast-paced environment, leading cross-team projects to completion. Humble Attitude: A commitment to the success of the team and the company above all else.

Bonus points include familiarity with SQL and platforms like Pendo, Amplitude, Fullstory, or Looker, experience with Elastic Cloud, Elastic Stack, or similar cloud-based search and analytics platforms, and experience or willingness to work in a distributed, remote-first organization.

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