Leading, motivating and developing a team of customer care professionals Ensuring a high level of customer satisfaction through excellent communication and problem-solving skills Monitoring and controlling daily operations and relevant KPIs and SLAs Managing escalations and key account relationships with a focus on transparent and solution-oriented communication Handling order management, including order intake, term monitoring, and coordination with logistics, service and internal interfaces Continuously optimising processes along the customer journey, including digitalisation and efficiency improvements Collaborating closely with sales, technical, product management and finance teams Providing operational support in the day-to-day business, particularly for complex issues

To succeed in this role, you will need:

A degree or equivalent qualification, preferably in a technical, commercial or operational field Leadership experience or a clear leadership personality from an operational background (customer care, service, logistics, order processing, production etc.) High customer orientation, excellent communication and problem-solving skills Enjoyment of organising, developing and shaping operational teams and processes Proficiency in basic metrics (KPIs, SLAs) and digital tools Good German and English language skills

We offer:

Flexible working hours, flexible working time and the possibility to work remotely Working in an independent business unit with flat hierarchies, integrated into the infrastructure of a global corporation Open, development-oriented teams and a culture of feedback 30 days' holiday, attractive employee discounts and a free parking space with charging points for electric vehicles and e-bikes Urban Sports Club membership and JobRad If this sounds like you, please apply now and join our team!

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Key responsibilities include leading product portfolio optimization, rate filings, and competitive market assessments. The candidate will also drive digital transformation initiatives, evaluating InsurTech solutions such as telematics-based pricing, AI-driven claims automation, and predictive analytics for risk segmentation. Additionally, they will support regulatory advisory projects, ensuring compliance with state DOI regulations, NAIC model laws, and evolving legislative changes.

The ideal candidate will have 10+ years of P&C insurance product management or consulting experience, strong expertise in personal lines pricing, underwriting, and compliance, and familiarity with technology platforms like Guidewire, Duck Creek, and Majesco. Preferred qualifications include CPCU, AINS, ARM, Lean Six Sigma, or PMP certifications.

This is an exciting opportunity to work with leading insurers on high-impact projects, leveraging data-driven strategies and InsurTech solutions to reshape the future of personal lines insurance. Join us and contribute to strategic innovation, regulatory excellence, and digital transformation in the insurance industry.

Key Responsibilities:

The key responsibilities of this role will include supporting Client and Internal Project Teams with a mix of the following capabilities:

Strategic Consulting & Client Advisory

• Act as a trusted advisor to top-tier insurers on personal lines insurance products, including homeowners, auto, renters, and umbrella.
• Lead product rationalization efforts, optimizing insurers’ portfolios to reduce complexity, enhance profitability, and improve customer experience.
• Drive new product development, leveraging telematics, usage-based insurance (UBI), embedded insurance, and AI-driven pricing models.
• Develop and implement product run-off strategies, ensuring compliance, financial stability, and seamless transition for policyholders.
• Guide insurers through regulatory advisory initiatives, ensuring product strategies align with state DOI regulations, NAIC model laws, and evolving consumer protection standards.

Regulatory Compliance & Market Strategy

• Advise on state and federal regulations, helping clients navigate rate filings, compliance risks, and policyholder protections.
• Manage engagements related to state DOI rate filings, competitive benchmarking, and regulatory impact assessments.
• Provide insights on emerging legislative changes (e.g., climate risk mandates, AI-driven underwriting guidelines, and telematics regulations).

InsurTech Enablement & Digital Transformation

• Partner with technology teams to implement digital underwriting, AI-based risk models, and automation tools.
• Evaluate and recommend InsurTech solutions such as:
• Telematics-based pricing (e.g., Cambridge Mobile Telematics, Arity)
• AI-driven claims processing (e.g., CCC Intelligent Solutions, Snapsheet)
• Fraud detection & predictive analytics (e.g., Shift Technology, FRISS)
• Customer experience & digital distribution (e.g., Cover Genius, Trov)

• Support insurers in modernizing core platforms, working with vendors like Guidewire, Duck Creek, and Majesco.

Claims Transformation & Risk Management

• Assist clients in claims process optimization, leveraging automation, AI, and predictive analytics for faster claims adjudication.
• Develop strategies for fraud detection, litigation management, and claims efficiency improvements.
• Work with claims and risk teams to align product design with evolving risk trends (e.g., climate change impact, cyber risks in personal lines, and increased litigation costs).

Project Leadership & Stakeholder Engagement

• Lead cross-functional consulting engagements involving actuarial, underwriting, IT, claims, and distribution teams.
• Develop and present strategic recommendations to C-suite executives, supporting data-driven decision-making.
• Manage multiple client engagements, ensuring timely delivery, regulatory alignment, and measurable business impact.

Requirements

• Education: Bachelor’s degree in Business, Finance, Insurance, or a related field (MBA, CPCU, or AINS preferred).
• Experience: 5+ years in P&C insurance product management, consulting, or strategy roles, with a strong focus on personal lines.
• Industry Certifications (Preferred): CPCU, AINS, ARM, Lean Six Sigma, or PMP.
• Technical Expertise: Deep knowledge of personal lines product development, pricing, underwriting, and risk management.
• Consulting & Leadership Skills: Proven ability to develop strategic recommendations and present to C-suite executives.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Retirement Plans
8. Paid Time Off
9. Training & Development

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