Leading, motivating and developing a team of customer care professionals Ensuring a high level of customer satisfaction through excellent communication and problem-solving skills Monitoring and controlling daily operations and relevant KPIs and SLAs Managing escalations and key account relationships with a focus on transparent and solution-oriented communication Handling order management, including order intake, term monitoring, and coordination with logistics, service and internal interfaces Continuously optimising processes along the customer journey, including digitalisation and efficiency improvements Collaborating closely with sales, technical, product management and finance teams Providing operational support in the day-to-day business, particularly for complex issues

To succeed in this role, you will need:

A degree or equivalent qualification, preferably in a technical, commercial or operational field Leadership experience or a clear leadership personality from an operational background (customer care, service, logistics, order processing, production etc.) High customer orientation, excellent communication and problem-solving skills Enjoyment of organising, developing and shaping operational teams and processes Proficiency in basic metrics (KPIs, SLAs) and digital tools Good German and English language skills

We offer:

Flexible working hours, flexible working time and the possibility to work remotely Working in an independent business unit with flat hierarchies, integrated into the infrastructure of a global corporation Open, development-oriented teams and a culture of feedback 30 days' holiday, attractive employee discounts and a free parking space with charging points for electric vehicles and e-bikes Urban Sports Club membership and JobRad If this sounds like you, please apply now and join our team!

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You will be part of a team that supports CIOs in managing central challenges such as geopolitical and macroeconomic uncertainty, cybersecurity, digital transformation, and budget restrictions. As a Cyber GRC Senior Consultant, you will work with security, IT, and compliance teams to strengthen cybersecurity, manage cyber risks, and ensure regulatory compliance.

Key Responsibilities

• Participate in global projects in an international team, supported by over 330,000 technical professionals from our parent company
• Contribute to the development of consulting offerings and innovative go-to-market solutions for the C-Suite to make cyber risks understandable and reducible
• Lead and conduct risk analyses according to the NIST CSF
• Be responsible for conceiving innovative new services using AI and ML where they offer real added value
• Support pre-sales, sales, and account management activities from the perspective of a subject matter expert

Requirements

• You have a clear career progression and experience working with renowned consulting firms and large commercial sector customers
• You bring a strong passion for cybersecurity and actively follow current industry trends and developments
• Your cybersecurity expertise includes:

+ A relevant university degree (Bachelor or Master) in Information Security, Cybersecurity, or IT Security + At least 1-5+ years of experience in the field of Cyber Security/Information Security + A broad business competence profile, including stakeholder management, problem-solving ability, and resilience + Experience in collecting, validating, analyzing, documenting, and communicating information to stakeholders

Desired Skills

• Good knowledge of the NIST Cybersecurity Framework (CSF)
• A further university degree in Cyber or Information Security
• Cyber Due Diligence Assessments
• Cyber Risk Management for third parties and supply chains
• Review of Incident Response Plans
• Support in tenders, RFP responses, and offers
• Conducting Crisis Management Exercises (CMX)
• Certifications such as CISSP, CISM, CISA, GSLC, GSTRT, GCPM
• Participation in the development of Target Operating Models (TOMs) and RACI matrices
• Creation of Cyber Security Roadmaps
• Support in Post-Incident Reviews
• Analysis and summarization of Cyber Threat Intelligence Reports
• Implementation of Cyber Compliance Programs (DSGVO, DORA, ISO 27001, NIS2, SOX)
• Cyber Risk or Maturity Assessments
• Conception and/or implementation of Awareness Trainings
• Participation in Identity & Access Management Projects
• Participation in Privileged Access Management Projects

Ideal Candidate Profile

• Our ideal candidates have the following skills:

+ Strong business competence, particularly in stakeholder management and problem-solving + Experience in preparing and communicating complex information to stakeholders + Very good communication skills in German (C2) and English (C2) and project-related travel readiness + Enjoy working with customers from different industries + Experience in balancing technical and commercial requirements to develop practical solutions + Ability to build lasting business relationships at all levels + Ability to provide expert support and guidance to less experienced colleagues + Ability to explain complex cyber methods in a non-technical and understandable way (written and oral)

Benefits

You will be part of a team that supports CIOs in managing central challenges such as geopolitical and macroeconomic uncertainty, cybersecurity, digital transformation, and budget restrictions. Our team of business analysts, enterprise architects, and cyber security specialists combines operational, strategic, analytical, and innovative competencies to drive business-IT alignment, IT governance transformation, IT cost optimization, efficiency improvement, innovation promotion, and cyber risk, governance, and compliance topics.

About Infosys Consulting

You will be part of a globally renowned management consulting firm that is on the front-line of industry disruption. We are a mid-size player with a supportive, entrepreneurial spirit that works with a market-leading brand in every sector, while our parent organization Infosys is a top-5 powerhouse IT brand that is outperforming the market and experiencing rapid growth.

Our consulting business is annually recognized as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity, and dedicated training and career paths we offer to our consultants. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best.

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Key responsibilities include leading product portfolio optimization, rate filings, and competitive market assessments. The candidate will also drive digital transformation initiatives, evaluating InsurTech solutions such as telematics-based pricing, AI-driven claims automation, and predictive analytics for risk segmentation. Additionally, they will support regulatory advisory projects, ensuring compliance with state DOI regulations, NAIC model laws, and evolving legislative changes.

The ideal candidate will have 10+ years of P&C insurance product management or consulting experience, strong expertise in personal lines pricing, underwriting, and compliance, and familiarity with technology platforms like Guidewire, Duck Creek, and Majesco. Preferred qualifications include CPCU, AINS, ARM, Lean Six Sigma, or PMP certifications.

This is an exciting opportunity to work with leading insurers on high-impact projects, leveraging data-driven strategies and InsurTech solutions to reshape the future of personal lines insurance. Join us and contribute to strategic innovation, regulatory excellence, and digital transformation in the insurance industry.

Key Responsibilities:

The key responsibilities of this role will include supporting Client and Internal Project Teams with a mix of the following capabilities:

Strategic Consulting & Client Advisory

• Act as a trusted advisor to top-tier insurers on personal lines insurance products, including homeowners, auto, renters, and umbrella.
• Lead product rationalization efforts, optimizing insurers’ portfolios to reduce complexity, enhance profitability, and improve customer experience.
• Drive new product development, leveraging telematics, usage-based insurance (UBI), embedded insurance, and AI-driven pricing models.
• Develop and implement product run-off strategies, ensuring compliance, financial stability, and seamless transition for policyholders.
• Guide insurers through regulatory advisory initiatives, ensuring product strategies align with state DOI regulations, NAIC model laws, and evolving consumer protection standards.

Regulatory Compliance & Market Strategy

• Advise on state and federal regulations, helping clients navigate rate filings, compliance risks, and policyholder protections.
• Manage engagements related to state DOI rate filings, competitive benchmarking, and regulatory impact assessments.
• Provide insights on emerging legislative changes (e.g., climate risk mandates, AI-driven underwriting guidelines, and telematics regulations).

InsurTech Enablement & Digital Transformation

• Partner with technology teams to implement digital underwriting, AI-based risk models, and automation tools.
• Evaluate and recommend InsurTech solutions such as:
• Telematics-based pricing (e.g., Cambridge Mobile Telematics, Arity)
• AI-driven claims processing (e.g., CCC Intelligent Solutions, Snapsheet)
• Fraud detection & predictive analytics (e.g., Shift Technology, FRISS)
• Customer experience & digital distribution (e.g., Cover Genius, Trov)

• Support insurers in modernizing core platforms, working with vendors like Guidewire, Duck Creek, and Majesco.

Claims Transformation & Risk Management

• Assist clients in claims process optimization, leveraging automation, AI, and predictive analytics for faster claims adjudication.
• Develop strategies for fraud detection, litigation management, and claims efficiency improvements.
• Work with claims and risk teams to align product design with evolving risk trends (e.g., climate change impact, cyber risks in personal lines, and increased litigation costs).

Project Leadership & Stakeholder Engagement

• Lead cross-functional consulting engagements involving actuarial, underwriting, IT, claims, and distribution teams.
• Develop and present strategic recommendations to C-suite executives, supporting data-driven decision-making.
• Manage multiple client engagements, ensuring timely delivery, regulatory alignment, and measurable business impact.

Requirements

• Education: Bachelor’s degree in Business, Finance, Insurance, or a related field (MBA, CPCU, or AINS preferred).
• Experience: 5+ years in P&C insurance product management, consulting, or strategy roles, with a strong focus on personal lines.
• Industry Certifications (Preferred): CPCU, AINS, ARM, Lean Six Sigma, or PMP.
• Technical Expertise: Deep knowledge of personal lines product development, pricing, underwriting, and risk management.
• Consulting & Leadership Skills: Proven ability to develop strategic recommendations and present to C-suite executives.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Retirement Plans
8. Paid Time Off
9. Training & Development

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