Our mission is to democratize finance for all.

An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history.

If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact.

Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers.

We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards

The Platforms Knowledge Management team’s mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips.

We own the knowledge ecosystem, taxonomy, governance, editorial standards, and content lifecycle, and partner closely with CX Strategy, Product, Operations, Compliance, Legal, and Quality to publish SOPs and reusable messaging that are easy to find and use.

As a Knowledge Management Content Writer, you will join a collaborative, cross-functional team and work closely with Product Managers, Operations, and other stakeholders.

You’ll bring subject matter expertise of Robinhood’s products and services, ensuring all content is accurate, relevant, and impactful for both internal teams and our customers!

This role is based in our Denver, CO; Westlake, TX; and Chicago, IL offices, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community.

Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Create, update, and maintain Standard Operating Procedures (SOPs), reusable customer messaging, and knowledge base articles using Robinhood’s style and governance standards.

• Support launch readiness by creating and updating knowledge content for new products, features, and processes.

• Leverage your understanding of Robinhood’s products, services, and systems to ensure all content is accurate, relevant, and easy to understand.

• Use AI-powered tools to analyze and optimize SOPs for clarity, accuracy, and efficiency.

• Partner with Product, Operations, Legal, and Compliance to translate subject matter expertise into clear, actionable content.

• Apply structured thinking to organize content for maximum findability and usability.

• Contribute to editorial standards and content governance to maintain consistency across knowledge assets.

• Gather user feedback to identify content gaps and continuously improve resources.

What you bring

• Excellent writing skills with the ability to explain complex topics clearly and concisely.

• Experience using or managing SOPs or knowledge base content to support operational workflows.

• Strong collaboration and communication skills to partner across multiple teams.

• Proven organizational skills with attention to detail and ability to manage multiple priorities.

• Curiosity to learn and apply knowledge management and UX content design best practices.

• Ability to prioritize projects and meet deadlines in a fast-paced content environment.

• Willingness to explore and adopt AI-powered tools to enhance content efficiency.

Bonus points

• Familiarity with content analytics or search optimization strategies.

• Experience with knowledge management systems or content governance frameworks.

• Interest in advancing toward content strategy or information architecture roles.

What we offer

• Challenging, high-impact work to grow your career.

• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.

• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.

• Lifestyle wallet , a highly flexible benefits spending account for wellness, learning, and more.

• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.

• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

• Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones.

For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC): $74,000-$87,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL): $65,000-$77,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL): $58,000-$68,000 USD

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You will promote Decanter as the leading global authority on wine by embracing modern, multi-format storytelling.

You will collaborate with commercial teams to support brand growth and revenue opportunities in the North American market.

You will be responsible for North American wine regions, and will build relationships with generic wine bodies, producers, contributors and judges from North America.

Responsibilities

• Report to the Content Director
• Ensure your and contributor writing on North America follows content plans and strategies
• Use your developed palate to taste wines from North America critically and write convincingly and accessibly
• Maintain the highest levels of integrity, accuracy and editorial standards in all writing and editing
• Ensure accuracy of writing and editing to minimize reliance on proofreading
• Be a trusted voice for North American wine in the industry and among consumers
• Maintain Decanter's presence in the North American market to ensure our reputation is the leading authority on wine
• Build and nurture a network of North American contributors while exploring opportunities for multi-format content (including video, audio, or social-first pieces) to expand Decanter's digital presence
• Develop relationships with wine bodies, producers, contributors and other industry partners in North America
• Use audience analytics and performance data to inform content strategy, increase reach, and identify the latest trends in consumer behavior and wine preferences
• Speak/judge on North America at Decanter events
• Collaborate with commercial and marketing teams to create partnership opportunities and growth within North America

Experience That Will Put You Ahead Of The Curve

• 3+ years of experience writing high-quality engaging, relevant content
• 3+ years of experience with digital content approaches, including websites, social and newsletters
• Excellent wine knowledge, with tasting experience, and expertise of North American wine regions
• Someone with wine knowledge of WSET Level 3 or equivalent (ie Wine Scholar Guild or sommelier qualification)
• Journalistic and editorial background, with the ability to write high-quality, engaging content
• Understanding of the Decanter consumer and the content required for each channel to ensure the brand's strategic needs are met
• Commercial awareness and the ability to translate editorial strength into audience growth and business opportunities
• Excellent industry contacts and networking skills
• Knowledge of print format and production processes

What's In It For You

The expected range for this role is $70,000 - $80,000

As well as more great perks, including:

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programs
• Opportunity to purchase shares in Future with our Share Incentive Plan

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