Polestar is a car manufacturer that designs and produces electric vehicles. We are a growing company with a strong focus on innovation.

We are looking for a Key Account Manager to join our team in the region of Antwerp-Limburg. As a Key Account Manager, you will be responsible for expanding our customer base and maintaining relationships with existing small and medium-sized businesses. Your goal will be to successfully integrate Polestar into their fleet management and increase our market share within their vehicle parks.

Responsibilities

• Grow and manage the EV market by informing, inspiring, and educating customers, leasing companies, and fleet managers
• Manage leads (generate, follow up, and close)
• Provide continuous sales reporting
• Prepare and present business opportunities through RFP & RFQ
• Manage existing B2B customers and build sustainable relationships
• Activate relationships to maximize market share through events, test drives, information sessions, etc.
• Support fleet administration
• Collaborate closely with the order-to-delivery team to track orders in the Fleet Procurement System
• Continuously evaluate and improve collaboration with sales partners

Requirements

• University degree or equivalent experience
• At least 5 years of experience in account management
• Experience with fleet management, mobility services, or charging station management is an asset
• Knowledge of automotive taxation in Belgium, particularly with regard to EVs: insight into TCO and fiscal measures
• Fluent Dutch language skills. Since our working language at Polestar is English, you should also be fluent in English
• Valid driving license B
• Region will be located between Antwerp and Limburg
• Software knowledge: proficient in Excel and PowerPoint. Knowledge of Salesforce is an asset

We are looking for an analytical, communicative person who can guide customers through their EV transition. You should be flexible, have a positive can-do mentality, and fit well in a fast-paced environment. Networking is second nature to you, and a passion for cars and people is essential.

Competence and experience are important, but personality is key!

We are a start-up company with a strong focus on growth. As we are in a phase where we set up our global organization, develop processes and tools while growing at a high speed, strong experience is required to handle the level of complexity and fast decision-making.

We are a flat organization with a go-getter attitude and work as a strong team to get things done so that the company can be successful. We work quickly and collaboratively.

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Similar to other roles at Cloudflare, this role has a tenure requirement of 18-24 months before you may be eligible to apply for another role within the company. This is a hybrid role, and languages required are Dutch.

As the Business Development Representative, you will:

• Create excellent customer experiences
• Learn customer-centric sales skills
• Become an expert in Cloudflare's product

Team members have opportunities to move into roles across the organization, especially in mid-market sales, customer success, solutions engineering, and sales operations.

Day in the life of a Business Development Representative at Cloudflare includes owning and meeting target quota related to number of qualified opportunities, response SLA, value of sales pipeline, and revenue, developing new business opportunities from inbound and marketing-generated leads, discovering pain points and use cases, mapping them to broad sets of Cloudflare solutions and qualifying for Enterprise sales opportunities, working cross-functionally with stakeholders, reporting, tracking, and managing sales activities and results using SFDC, and playing an active role in the creation and iteration of team processes.

Examples of desirable skills, knowledge, and experience include self-motivation, ability to work as part of a team or independently, analytical, organizational, and time management skills, comfort working in a fast-paced, dynamic environment, strong interpersonal communication skills, customer-oriented mindset with empathy and curiosity, aptitude to learn technical concepts/terms, and ability to manage multiple tasks/projects simultaneously.

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Key responsibilities include:

• Leading development of strategic outbound and qualified inbound leads
• Handling customer negotiation end-to-end, together with our legal and implementation specialist team
• Cultivating and maintaining strong relationships with C-level executives, heads of innovation/AI, and other key decision-makers within target organisations

To succeed in this role, you will need:

• 7-10 years experience in Sales (enterprise sales/consultative selling, ideally selling a highly complex, technical product)
• Excellent academics: Bachelor and/or Master Degree in Business, Computer Science, or a related field
• Significant work experience within AI ecosystem or related data/infrastructure field
• Experience at successful fast-growing startup, ideally in deep-tech
• Strong technical skills to navigate quickly evolving products and steer technical discussions
• Excellent English, Dutch, additional language welcome (e.g. German, Spanish, etc.)
• Outstanding negotiation and communication skills

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Key Responsibilities:

• Achieve and exceed financial targets in the counter by providing outstanding customer service and promoting our products effectively.
• Support the Business Manager in setting individual and team sales targets and communicating with Retail Artists to achieve sales goals.
• Demonstrate entrepreneurial spirit and a passion for the beauty industry, with a strong understanding of our products and services.
• Provide excellent customer service and create a positive shopping experience for customers.
• Coach and provide feedback to team members to ensure they meet the standards of Charlotte Tilbury on service and product knowledge.
• Utilize every opportunity to promote exceptional customer service outside of the counter and build our customer database for direct marketing.
• Implement individual and team development plans and conduct regular reviews to encourage feedback and coaching in both directions.
• Create a positive and collaborative team environment in the counter through team meetings and a collaborative management style, recognizing and rewarding performance when necessary.
• Demonstrate a clear understanding of business and commercial acumen by proposing plans, events, and other activities to drive commercial success.
• Ensure impeccable visual merchandising, clean countertops, and hygiene standards.
• Maintain perfect standards for external appearance and inspire team members to be their best selves and feel confident in their appearance.

Requirements:

• Experience in retail management
• Passion for the beauty industry
• Commercial acumen
• Experience in managing people
• Experience in strategic planning
• Dutch language skills at level B2

Benefits:

• We offer a structured induction program: Charlotte's Magic Academy. This exclusive and tailored induction trains you for all aspects of the role you will need to succeed in delivering a rodeloper customer experience.
• During the first months of employment, you will also receive follow-up training. The training is focused on craftsmanship and commerce, and you will gain a full understanding of our craftsmanship and expectations regarding service.
• Structured career development: our team of sector experts is available to support and work with you to explore your learning potential and career goals.
• Exclusive product launches: you will receive the latest and greatest products before anyone else.
• And many more fantastic benefits such as life insurance, free birthday off, team sales bonuses, and more.

At Charlotte Tilbury, our mission is to enable everyone in the world to be the best version of themselves. We support this by encouraging and welcoming people with different backgrounds, voices, opinions, and perspectives to join our growing global workforce. By doing so, we can better serve our communities, customers, employees, and candidates participating in our recruitment process.

WE WELCOME YOU TO JOIN OUR DREAM TEAM... APPLY TODAY!

For more information about life at Charlotte Tilbury Beauty, follow our LinkedIn page.

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