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As a key member of our digital design team, you will oversee a talented team of designers, developing a broad variety of global digital assets, ensuring consistency across all assets. You will execute large-scale digital rollouts or tech initiatives in a systematic and meticulous manner, working within digital constraints and exploring new ways of challenging and innovating the brand digitally.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Overseeing a talented team of designers, developing a broad variety of global digital assets, ensuring consistency across all assets</li>\n<li>Executing large-scale digital rollouts or tech initiatives in a systematic and meticulous manner</li>\n<li>Working within digital constraints and exploring new ways of challenging and innovating the brand digitally</li>\n<li>Supporting the digital content team by reviewing and approving digital-friendly image &amp; video assets</li>\n<li>Supporting in the creation of Digital Marketing assets e.g. display banners and paid social creative</li>\n</ul>\n<p>Requirements include:</p>\n<ul>\n<li>Proven experience in team management and leadership of an army of creatives</li>\n<li>Experience working on digital + ecommerce design, in-house or agency experience</li>\n<li>Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery</li>\n<li>Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative</li>\n<li>Understanding of online accessibility, UX / UI</li>\n<li>A strong track record in project planning, including accurate estimation of costs and timings</li>\n<li>Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools</li>\n<li>Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels</li>\n<li>Ability to work at pace, with a confidently calm demeanour</li>\n<li>Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business</li>\n<li>Exceptional information presentation (visual and written) experience</li>\n<li>Infectiously positive and passionate energy</li>\n<li>Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in to AI tools such as Chat GPT, Adobe Firefly, Google Gemini</li>\n<li>Experience using Dropbox, and project management tools such as Trello / Monday.com</li>\n</ul>\n<p>Why join us?</p>\n<ul>\n<li>Be a part of this values-driven, high-growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.</li>\n<li>We&#39;re a hybrid model with flexibility, allowing you to work how best suits you.</li>\n<li>25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.</li>\n<li>Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.</li>\n<li>Financial security and to work with you on our allocated dog-friendly days and spaces and not to forget our generous product discount and gifting!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_91d1e6eb-692","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Charlotte Tilbury Beauty","sameAs":"https://www.charlottetilbury.com/","logo":"https://logos.yubhub.co/charlottetilbury.com.png"},"x-apply-url":"https://apply.workable.com/j/B0E4F28EE0","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Figma","Adobe Creative Suite","Microsoft","AI tools","Dropbox","Project management tools"],"x-skills-preferred":[],"datePosted":"2026-04-24T14:17:47.410Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Design","industry":"Beauty","skills":"Figma, Adobe Creative Suite, Microsoft, AI tools, Dropbox, Project management tools"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3b1adcad-a4c"},"title":"Enterprise Customer Support Specialist","description":"<p>We are looking for an experienced Enterprise Customer Support Specialist who can marry deep product expertise with a passion for scaling world-class support through automation. You will be the primary advocate for our Enterprise Pro customers, helping them maximize value, troubleshooting complex issues, and feeding their insights straight into future product development.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Work directly with enterprise customers,via tickets, Slack, and sometimes calls,to diagnose and resolve their most complex technical and product questions, acting as the “last line of defense” before Product and Engineering step in.</li>\n</ul>\n<ul>\n<li>Leverage Perplexity’s own AI tooling and workflow automations to democratize world-class support at scale, continuously identifying opportunities to replace repetitive tasks with agentic, self-service solutions that feel personalized.</li>\n</ul>\n<ul>\n<li>Build durable relationships with Enterprise users, advising on best practices, capturing structured feedback, and championing customer needs in roadmap discussions.</li>\n</ul>\n<ul>\n<li>Own end-to-end troubleshooting: reproduce issues, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations.</li>\n</ul>\n<ul>\n<li>Design and maintain detailed use-case flows, playbooks, and internal runbooks that empower teammates and customers to solve recurring challenges faster.</li>\n</ul>\n<ul>\n<li>Create and update external documentation (FAQs, help center, guides, tutorials) and internal knowledge bases to ensure information is discoverable and up-to-date.</li>\n</ul>\n<ul>\n<li>Track and report support KPIs (response time, CSAT, resolution rates) and propose data-driven process improvements.</li>\n</ul>\n<ul>\n<li>Participate in an on-call rotation,including some holidays or weekends,to guarantee timely global coverage.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Minimum 3+ years in B2B enterprise customer support with exposure to U.S. and E.U. markets, or similar fast-paced tech environments.</li>\n</ul>\n<ul>\n<li>Hands-on experience prompting large-language models, plus a solid grasp of AI fundamentals (tokens, context windows, embeddings, latency vs. cost trade-offs, etc.).</li>\n</ul>\n<ul>\n<li>Ability to translate complex technical concepts,APIs, SSO/SAML, cloud integrations,into clear, actionable guidance for non-technical stakeholders.</li>\n</ul>\n<ul>\n<li>Demonstrated strength in critical thinking, rapid context-switching, and ruthless prioritization when juggling multiple escalations.</li>\n</ul>\n<ul>\n<li>Proficiency with modern support platforms (Intercom, Zendesk, Jira) and basic data-analysis tools (e.g., SQL, Looker, Snowflake).</li>\n</ul>\n<ul>\n<li>Exceptional written and spoken English; 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