This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You'll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.

Responsibilities:

• Maintain and help debug Zuma's internal admin onboarding tool for new customers
• Configure and manage backend feature flags for customers
• Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional
• Keep integration documentation accurate and up-to-date (and improve it for easier adoption)
• Debug existing integration issues when regressions occur
• Investigate and report on basic AI hallucination issues and knowledge base inconsistencies
• Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows

Why This Could Be Your Dream Role:

• You want to work at a company where customers feel your impact every day
• You'll have autonomy to design and implement innovative technical solutions
• Your work will directly impact thousands of apartment communities and millions of renters
• You'll receive significant equity in a venture-backed company with strong traction

Why You Might Want to Think Twice:

• This is a demanding role that will often require extended hours and deep commitment
• As a founding team member, you'll need to wear multiple hats and step outside your comfort zone
• You'll need to make thoughtful tradeoffs between innovation and immediate needs
• You'll interact directly with customers to understand their needs and occasionally travel to their offices
• We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs

Other Benefits:

• Great health insurance, dental, and vision
• Gym and workspace stipends
• Computer and workspace enhancements
• Unlimited PTO
• Company off-sites with the team
• Opportunity to play a critical role in building the foundations of the company and Engineering culture

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Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

People

Compensation

• $265K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI).

About the Role

As Director of People Operations, you will own the core operational infrastructure that enables OpenAI to scale responsibly. This role serves as the operational backbone of the People function, with accountability for data integrity, operational controls, and audit readiness across the systems that support a complex, global workforce, including the operational foundations of recruiting and hiring at scale.

Responsibilities

• Own and continuously improve People Operations across the full workforce lifecycle, from candidate and hiring operations through onboarding and offboarding, ensuring scalable, compliant, and people-centered processes globally.

• Lead and develop a high-performing operations team across people and recruiting operations, setting clear standards, driving accountability, and building strong operational judgment.

• Own the integrity of workforce data end-to-end, from candidate and hiring data through employee lifecycle data, proactively identifying gaps, risks, and failure points before they impact compliance, reporting, or trust.

• Design, document, and rigorously test critical People and hiring processes and internal controls, with a strong focus on auditability, SOX-relevant controls where applicable, and long-term scalability.

• Serve as a senior operational partner to Finance, Legal, IT, Security, and People leadership, translating business needs into durable infrastructure that supports both hiring velocity and responsible workforce scale.

• Oversee People systems and vendors that support hiring and the employee lifecycle (e.g., ATS, HRIS, onboarding, payroll, benefits administration), ensuring reliability, clean handoffs, and strong user experience.

• Lead operational readiness for growth events such as headcount expansion, new entities, new geographies, and other strategic initiatives.

What You Will Bring

• Exceptional judgment, comfort operating in ambiguity, and the ability to balance rigor with empathy at scale.

• Strong operational judgment, with a focus on data-driven decision making and process improvement.

• Proven ability to lead and develop high-performing teams, with a focus on building strong operational judgment and accountability.

• Strong communication and interpersonal skills, with the ability to effectively partner with cross-functional stakeholders.

• Experience with People Operations, Recruiting Operations, or a related field, with a focus on scalable, compliant, and people-centered processes.

• Strong analytical and problem-solving skills, with the ability to identify gaps, risks, and failure points before they impact compliance, reporting, or trust.

• Experience with designing, documenting, and rigorously testing critical People and hiring processes and internal controls, with a strong focus on auditability, SOX-relevant controls where applicable, and long-term scalability.

What We Offer

• Competitive salary and benefits package, including equity and performance-related bonus(es).

• Opportunity to work with a rapidly growing company that is making a significant impact in the field of artificial general intelligence.

• Collaborative and dynamic work environment, with a focus on building strong operational judgment and accountability.

• Professional development opportunities, including training and education programs, to help you grow and develop in your career.

• Flexible work arrangements, including remote work options and flexible hours.

How to Apply

If you are a motivated and experienced professional looking to join a dynamic and growing company, please submit your application, including your resume and a cover letter, to [insert contact information].

Contact Information

[Insert contact information, including email address and phone number].

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