Responsibilities:

Hardware Build & Deployment: Build and configure OT hardware including industrial PCs, control stations, and factory equipment. Flash operating system images and software packages onto devices following standard procedures. Test hardware to ensure proper functionality before deployment. Deploy configured hardware to factory locations across campus sites.

Imaging & Configuration: Execute imaging operations using provided tools and instructions. Install software, drivers, and applications on factory systems. Verify that deployed systems are working correctly and meet requirements.

Basic Technical Support: Provide first-line support for hardware issues and assist with troubleshooting. Handle incoming tickets for hardware deployments, replacements, and basic repairs. Perform equipment swaps and reimaging to resolve issues. Escalate complex problems to senior team members.

Inventory & Asset Management: Track hardware inventory including devices, spare parts, and equipment. Maintain accurate records in asset management systems. Receive, inspect, and organize incoming hardware shipments. Assist with equipment returns and replacements.

Documentation: Follow standard operating procedures for imaging and deployment tasks. Document deployment activities and issues in ticketing systems. Complete deployment checklists and records.

Logistics Support: Coordinate hardware movement between campus locations. Support deployment activities during standard hours and occasionally during off-hours. Assist with equipment setup at various factory locations.

Required Qualifications: 1-3 years of experience in IT support, hardware deployment, desktop support, or related technical role. Experience building computers, installing operating systems, or working with hardware. Basic understanding of computer hardware and software installation.

Technical Skills: Comfortable building and assembling computer hardware. Familiarity with operating system installation and imaging processes. Basic troubleshooting skills for hardware and software issues. Ability to follow technical instructions and procedures. Basic computer skills including use of ticketing systems and documentation tools. Willingness to learn new tools and technologies.

Personal Attributes: Detail-oriented with focus on following procedures accurately. Good organizational skills and ability to manage tasks. Self-motivated and able to work with minimal supervision. Good communication skills for working with team members. Comfortable working in factory/industrial environments. Flexibility to occasionally work non-standard hours for deployments. Physical ability to lift and move equipment (up to 50 lbs) and perform hands-on work.

Education: High school diploma or equivalent required. Associate's degree or technical certification is a plus but not required.

Certifications: CompTIA A+ or similar certifications are a plus but not required.

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Director, Business Applications Product Owner

Porto Salvo, Lisbon District, Portugal

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Hire Type EmployeeJob ID 16733Date posted 04/09/2026

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology powers the Era of Pervasive Intelligence, from self-driving cars to learning systems, enabling the creation of high-performance silicon chips and software content. To support our business at scale, we rely on effective internal systems, strong processes, and data-driven decision-making.

We are looking for a Director-level Agile Product Owner to lead the strategy and execution for a portfolio of internally developed business applications used across the organization. This role will serve as the single accountable owner for product vision, value delivery, and stakeholder outcomes,partnering closely with Business Operations, IT, Engineering, and Finance to evolve tools that enable operational and financial excellence.

Job Overview:

This is a senior leadership role for an experienced Product Owner who can operate at Director/Senior Director level: setting a clear multi-year vision, aligning diverse stakeholder groups, and driving delivery through Agile methods and strong product governance. The product portfolio consists of internally developed tools (not commercial off-the-shelf implementations), so we are seeking seasoned professionals who can quickly transfer experience from enterprise platforms (e.g., CRM, PPM, ERP, contract management, data/analytics) into a strong product operating model.

In this role, you will also be a people leader,building, managing, and developing a high-performing team of Business Analysts and product contributors, setting clear expectations, coaching performance, and fostering a culture of accountability and continuous improvement.

You will define and communicate the product strategy and roadmap, own prioritization and outcomes, and ensure the team delivers high-quality capabilities that improve user experience, standardize processes, strengthen compliance, and generate measurable business value. You will also play a key role in building and developing the broader product and analysis capability within the team.

What You’ll Be Doing:

• Own the end-to-end product lifecycle for internally developed business applications, from vision and discovery through delivery, adoption, and continuous improvement.

• Define and communicate a compelling product vision, product strategy, and multi-quarter roadmap aligned to business goals and operational priorities.

• Lead portfolio prioritization by balancing strategic initiatives, technical debt, support needs, compliance requirements, and stakeholder commitments.

• Establish and run effective product governance (intake, triage, prioritization, release planning, decision logs, and success metrics).

• Partner with business stakeholders to understand needs, define desired outcomes, and convert them into clear epics, user stories, acceptance criteria, and release goals.

• Drive Agile delivery cycles, including backlog refinement, sprint planning, clarification, review, and follow-up,ensuring the team is delivering the highest-value work first.

• Collaborate with Engineering and IT on solution design tradeoffs, delivery sequencing, and release readiness (DEV/UAT/PROD promotion, CI/CD concepts, environment strategy, and quality gates).

• Ensure strong release execution and adoption: UAT planning and coordination, rollout communications, training/enablement, and post-release measurement and stabilization.

• Serve as the senior point of escalation for stakeholder alignment and complex prioritization decisions; proactively manage risks, dependencies, and scope.

• Enable and mentor Business Analysts and other product contributors in requirements quality, stakeholder management, and product thinking.

• Promote a culture of continuous improvement, outcome orientation, and transparency across stakeholders and delivery teams.

• Support integration and data strategy discussions where relevant (APIs, data models, reporting needs, and SQL-level understanding), ensuring solutions are scalable and maintainable.

Who You Are:

• A credible senior leader who can influence at all levels and drive alignment across multiple stakeholder groups with competing priorities.

• Customer- and value-focused, with a strong ability to connect user needs to practical business outcomes and measurable impact.

• An excellent communicator who can translate complex technical and operational topics into clear decisions, priorities, and narratives.

• Analytical, structured, and comfortable operating in ambiguity; able to guide discovery and make timely decisions with incomplete information.

• Collaborative and pragmatic: you partner well with Engineering, IT, Finance, and Operations, and you know when to push and when to simplify.

• Committed to quality, operational excellence, and continuous improvement in both product and process.

What You’ll Need:

• 10+ years of progressive experience in Product Ownership/Product Management, Business Applications, Business Analysis, Program Management, and/or IT solution delivery, ideally supporting enterprise internal users at scale.

• 5+ years of experience leading cross-functional teams and stakeholders in a product-led, Agile delivery environment (Director/Senior Director scope, or equivalent senior ownership).

• Demonstrated ability to create product strategy and roadmaps, define outcomes and success metrics, and drive portfolio-level prioritization and governance.

• Strong experience partnering with technical teams on modern software delivery practices (e.g., CI/CD concepts, DEV/UAT/PROD environments, testing strategy, change/release management).

• Working knowledge of enterprise platforms and operating models (e.g., CRM, PPM, ERP, contract lifecycle management, data/analytics), with the ability to stay tool-agnostic and focus on business capability.

• Solid technical literacy: familiarity with APIs/integrations, data models, and databases/SQL sufficient to drive good product decisions and facilitate effective solution discussions.

• 5+ years of demonstrable people-management experience, including hiring and developing talent, setting goals and expectations, coaching, and performance management.

• Bachelor’s degree in Computer Science, Information Systems, Industrial Engineering, Business, or a related field preferred; advanced degree is a plus.

• Strong understanding of Agile methodologies and experience operating as (or partnering closely with) a Scrum Team Product Owner.

• Experience with common delivery and documentation tools (e.g., Jira, Confluence, Miro) preferred.

The Impact You Will Have:

• Provide clear direction and governance for a portfolio of business-critical internal tools, improving focus, speed of delivery, and stakeholder confidence.

• Increase the usability, effectiveness, and scalability of enterprise applications that enable operational and financial excellence.

• Drive stronger process standardization and data consistency across the organization through well-designed product capabilities.

• Enable measurable business outcomes through value-based prioritization, disciplined release execution, and strong adoption practices.

The Team You’ll Be A Part Of:

You will join the Synopsys IPG Business and Product Operations organization, an innovative and expanding team focused on business scaling and enhancement. The Business Applications team within such organization is dedicated to improving system usability and evolving infrastructure for scalability.

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You'll be responsible for ensuring these interactions are handled accurately, consistently, and with care , balancing user experience with risk, safety, and compliance. Your work will directly impact how Replit protects users, responds to sensitive requests, and manages platform integrity at scale.

You'll operate as both an operator and systems builder. Early on, you'll directly handle complex cases while helping define the processes, playbooks, and tooling that enable these workflows to scale across the broader Support organisation.

You'll work closely with Legal, Security, Support, and Operations teams to define policies, improve workflows, and ensure that trust and safety processes are deeply integrated into customer support.

In this role, you'll handle end-to-end customer interactions for sensitive and policy-driven cases, including privacy requests, DMCA claims, law enforcement inquiries, and abuse appeals. You'll also triage and respond to complex or high-risk support tickets, ensuring accuracy, consistency, and compliance with legal, policy, and security requirements.

You'll partner with Legal and Security teams to translate policies into clear, actionable workflows for customer-facing Support teams. You'll build and maintain playbooks, SOPs, and response frameworks that guide how sensitive cases are handled.

You'll design and improve processes to ensure timely, accurate, and scalable handling of trust and safety workflows. You'll identify patterns and trends in sensitive cases, and drive improvements to reduce risk and improve customer experience.

You'll partner with Support Operations to embed workflows into tooling, automation, and agent-facing systems. You'll define escalation paths and decision frameworks for ambiguous or high-risk cases.

You'll build reporting and visibility into key metrics and trends across trust and safety workflows. You'll support training and enablement efforts to ensure frontline teams can confidently handle sensitive scenarios.

To succeed in this role, you'll need 4+ years of experience in customer support, trust & safety, support operations, or similar roles within a technology company. You'll also need experience handling customer-facing workflows related to privacy, DMCA, law enforcement requests, abuse handling, or other policy-driven operations.

You'll need strong judgment and decision-making skills when handling sensitive or ambiguous customer situations. You'll also need experience translating policy or legal requirements into clear, repeatable processes or customer-facing guidance.

You'll need strong written communication skills, with the ability to communicate clearly, empathetically, and precisely in high-stakes situations. You'll also need experience building or improving SOPs, playbooks, or workflows in a support or operations environment.

You'll need the ability to balance risk, compliance, and customer experience in day-to-day decision-making. You'll also need strong cross-functional collaboration skills, with experience working with Legal, Security, or Policy teams.

Experience working within support tooling ecosystems (Zendesk or similar platforms, case management systems, and internal documentation tools) is also required.

As a bonus, experience supporting developer tools, SaaS infrastructure, or technical user bases, as well as experience working with global regulatory or compliance frameworks (e.g., GDPR, CCPA), would be valuable.

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This role combines deep Airtable technical expertise, advanced AI fluency, partner enablement, and customer-facing solution architecture to accelerate value through our partner network.

You'll play a crucial role in shaping how we scale our global partner-led delivery model, creating repeatable design and building frameworks for partner success.

Solution Architecture & Design

Collaborate with Engagement Managers, Partner Success Managers and partner teams to validate scope and design for complex solutions

Advise customers and partners on data governance models, API architecture, security frameworks, and enterprise deployment best practices

Develop solution architecture designs, technical specifications, and implementation roadmaps that support Airtable’s partner ecosystem

Create compelling technical narratives and demonstrations that showcase the power of Airtable + Partner solutions

Customer & Partner Collaboration

Act as the technical advisor on strategic partner-led engagements with Enterprise clients

Support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs

Partner with Professional Services to ensure consistency in best practices across all delivery teams

Provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle

Gather and synthesise partner and customer feedback to inform product roadmap, partnership strategy and partner enablement

Manage and mitigate technical escalations that arise within partner-delivered engagements

AI & Innovation Leadership

Champion the integration of AI capabilities within partner solutions, including agentic driven workflows

Ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities

Advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform

Stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space

Create thought leadership content showcasing Partner built AI-powered solutions built on Airtable

Partner Enablement & Technical Leadership

Serve as the technical subject matter expert on Airtable's platform for services and systems integration partners

Design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solution

Create technical enablement content including reference architectures, implementation guides, and build best practice documentation

Create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards

Support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach

Program Development & Scale

Establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements

Identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback

Collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success

Contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale

Who you are

5+ years of solution engineering, solutions architecture, or technical consulting experience supporting Enterprise SaaS platforms

3+ years of proven experience designing and implementing complex Airtable deployments that span use cases

1+ years of experience working with partner ecosystems or systems integrators

Must be Airtable Builder, Admin and AI certified

AI fluency: Demonstrated understanding of AI/ML concepts, experience with generative AI tools (LLMs, AI assistants), and ability to articulate how AI can enhance business workflows and data solutions

Strong understanding of business workflows and proficiency with process mapping and documentation tools (LucidChart, Visio, Miro, etc.)

Experience creating technical documentation, enablement materials, and training content for diverse audiences

Experience balancing partner needs, customer requirements, and business priorities

Comfortable influencing stakeholders (both internal and external) and managing competing demands

Experience as a collaborative team player who thrives working across cross-functional teams (Sales, Product, Engineering, Marketing, Partner Management)

Comfortable with ambiguity, enjoys building processes and programs from the ground up

Passionate about solving customer problems and delivering exceptional experiences

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In this high-impact role, you'll lead the architecture and delivery of enterprise implementations, translating business workflows into scalable, AI-powered systems that accelerate time-to-value and drive long-term adoption. You'll work closely with Engagement Managers, Account teams, and Product to shape the future of how organisations leverage Airtable AI to transform their operations.

Responsibilities

• Architect and deliver paid SOW enterprise Airtable implementations for strategic customers
• Lead scoping and design of Airtable AI solutions during professional services engagements
• Develop repeatable AI solution patterns, including AI workflows, automations, and structured data pipelines
• Establish best practices for data modelling, governance, and AI-enabled workflow design
• Partner with Engagement Managers to scope services engagements and define implementation plans
• Produce solution architecture diagrams, data models, and workflow documentation for enterprise customers
• Drive adoption of Airtable AI capabilities across multiple enterprise implementations
• Provide technical guidance and troubleshoot architectural challenges during implementations
• Collaborate with Product and internal teams to relay AI feature feedback and influence the roadmap

Requirements

• 5+ years of solution architecture, solution engineering, or technical consulting experience for enterprise SaaS platforms
• Strong understanding of data modelling, database design, and governance
• Experience designing workflow automation and operational systems
• Familiarity with AI-enabled SaaS capabilities (LLMs, AI automation, AI-assisted workflows, or AI copilots)
• Ability to translate complex business processes into scalable technical architectures
• Strong stakeholder communication skills across technical and executive audiences
• Experience scoping and delivering enterprise implementations
• Proficiency in process mapping and architecture documentation tools (e.g., Lucidchart, Visio)
• Experience designing AI-driven workflow solutions (LLMs, prompt design, AI agents, AI automation)
• Experience implementing platforms like Airtable, Notion, ServiceNow, Salesforce, Workato, or similar workflow/data systems
• Familiarity with APIs, integrations, and automation frameworks
• Experience with enterprise data governance and security models
• Experience in Professional Services or consulting organisations
• Technical familiarity with scripting or low-code/no-code platforms
• Experience developing repeatable architecture patterns or implementation frameworks

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You will act as the technical advisor on strategic partner-led engagements with Enterprise clients. You will support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs. You will partner with Professional Services to ensure consistency in best practices across all delivery teams. You will provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle. You will gather and synthesise partner and customer feedback to inform product roadmap, partnership strategy and partner enablement. You will manage and mitigate technical escalations that arise within partner-delivered engagements.

You will champion the integration of AI capabilities within partner solutions, including agentic driven workflows. You will ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities. You will advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform. You will stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space. You will create thought leadership content showcasing Partner built AI-powered solutions built on Airtable.

You will serve as the technical subject matter expert on Airtable's platform for services and systems integration partners. You will design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solutions. You will create technical enablement content including reference architectures, implementation guides, and build best practice documentation. You will create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards. You will support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach.

You will establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements. You will identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback. You will collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success. You will contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale.

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We drive technology innovations that shape the way we live and connect. Catalyzing the era of pervasive intelligence, we deliver design solutions, from electronic design automation to silicon IP, to system design and multiphysics simulation and analysis.

Internship Experience: At Synopsys, interns dive into real-world projects, gaining hands-on experience while collaborating with our passionate teams worldwide,and having fun in the process! You'll have the freedom to share your ideas, unleash your creativity, and explore your interests. This is your opportunity to bring your solutions to life and work with cutting-edge technology that shapes not only the future of innovation but also your own career path.

Mission Statement: Our mission is to fuel today’s innovations and spark tomorrow’s creativity. Together, we embrace a growth mindset, empower one another, and collaborate to achieve our shared goals. Every day, we live by our values of Integrity, Excellence, Leadership, and Passion, fostering an inclusive culture where everyone can thrive,both at work and beyond.

What You’ll Be Doing:

• Develop prototypes and reference solutions to demonstrate how teams can use internal frameworks and platform capabilities to build cloud-enabled applications.
• Collaborate with platform and product teams to design, implement, deploy, and validate proof-of-concept applications.
• Support feature development in collaboration with the framework team, as needed.
• Identify gaps, limitations, or areas of friction encountered during development and deployment.
• Document findings, technical challenges, and recommended improvements.
• Create clear developer-facing documentation and examples to support adoption.
• Present work, findings, and recommendations to internal teams.
• Operate under the guidance of experienced staff, with regular reviews of your work to support your professional development.

What You’ll Need:

• Currently pursuing a master’s degree in Computer Science, Software Engineering, or a related field.
• Python scripting experience.
• Experience with Git and collaborative development workflows.
• Familiarity with web application development.
• Familiarity with Docker or containerization concepts for application deployment.
• Familiarity with React.
• Experience with documentation tools (e.g., Sphinx).
• Strong problem-solving skills.
• Ability to learn quickly and adapt to new technologies.
• Good communication skills (written and verbal).
• Ability to collaborate effectively in a team environment.
• Ability to work with geographically distributed teams.

Key Program Facts:

• Program Length: 6 months
• Location: Lyon office
• Working Model: In-office
• Full-Time/Part-Time: Full time (35 hours/week)
• Start Date: As soon as possible

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