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This role combines technical oversight with team coordination, ensuring high standards of service delivery and client satisfaction.</p>\n<p><strong><strong>Key Responsibilities</strong></strong></p>\n<p><strong>Customer Service &amp; Client Relations</strong></p>\n<p>Act as the primary point of contact for all customer service and workshop-related inquiries.</p>\n<p>Liaise with clients to provide timely updates, manage expectations, and resolve service-related issues.</p>\n<p><strong>Workshop Operations</strong></p>\n<p>Coordinate workshop loading in line with client requirements and operational capacity.</p>\n<p>Allocate tasks efficiently to engineers based on skill sets, availability, and job priority.</p>\n<p>Actively participate in technical tasks, providing hands-on support and leadership.</p>\n<p><strong>Compliance &amp; Documentation</strong></p>\n<p>Implement and maintain the Truck File programme for accurate service documentation and regulatory compliance.</p>\n<p>Conduct regular quality checks on service records and completed work.</p>\n<p><strong>Cost Control</strong></p>\n<p>Monitor and manage parts expenditure to ensure cost-effective operations without compromising quality.</p>\n<p><strong>Health &amp; Safety</strong></p>\n<p>Ensure all workshop activities comply with health and safety regulations and best practices.</p>\n<p><strong>Reporting &amp; Administration</strong></p>\n<p>Complete all required reports accurately and on time.</p>\n<p>Fulfill any other reasonable work-related requests, including travel as necessary.</p>\n<p><strong>People Management</strong></p>\n<p>Manage staff leave to ensure adequate workshop coverage.</p>\n<p>Oversee disciplinary matters in line with company policy.</p>\n<p>Coach and mentor team leaders to meet service level agreements.</p>\n<p>Ensure absence management processes are followed and escalate issues when necessary.</p>\n<p>Monitor employee sign-on/off compliance.</p>\n<p>Conduct appraisals and assessments to optimize staff performance and retention.</p>\n<p>Maintain staff discipline and compliance with company and regulatory requirements.</p>\n<p><strong>Health &amp; Safety Responsibilities</strong></p>\n<p>Follow all Group and company policies and procedures.</p>\n<p>Report deficiencies in systems or equipment that may impact service delivery or safety.</p>\n<p>Use all work equipment and PPE properly.</p>\n<p>Report issues or training needs to your line manager or via the divisional incident reporting system.</p>\n<p><strong><strong>Required Skills &amp; Experience</strong></strong></p>\n<p>Proven experience in a workshop or service management role, ideally within the automotive or commercial vehicle sector.</p>\n<p>Strong leadership skills with experience managing technical teams.</p>\n<p>Hands-on technical expertise in vehicle servicing and repairs.</p>\n<p>Proficient in service documentation systems (e.g., Truck File).</p>\n<p>Excellent communication skills with a customer-focused approach.</p>\n<p>Financial awareness for managing budgets and controlling costs.</p>\n<p>Relevant technical qualifications (e.g., City &amp; Guilds NVQ Level 2 in Mechanical Commercial Vehicles or equivalent).</p>\n<p>Team-oriented mindset with strong interpersonal skills.</p>\n<p>PCV/HGV License – highly desirable.</p>\n<p>Advanced diagnostic skills and knowledge of DVSA standards – desirable</p>\n<p><strong><strong>Benefits</strong></strong></p>\n<p>We’re proud to offer a great range of benefits including:</p>\n<ul>\n<li>24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home</li>\n<li>Mental Health support and Life Event Counseling</li>\n<li>Get Fit Programme</li>\n<li>Financial and legal support</li>\n<li>Cycle to work scheme</li>\n<li>Access Perks at Work, our innovative employee app where you can find:</li>\n</ul>\n<ul>\n<li>Perks: discounts, gift cards, cashback, and exclusive offers</li>\n<li>Life: Search for resources and tools on topics ranging from family and life to health, money and work</li>\n<li>Support: Online chat or telephone service for urgent support in a crisis</li>\n</ul>\n<p><strong>New Staff Rail Discount Scheme</strong></p>\n<p>_The new scheme provides a 25% discount for airport workers on travel within the Staff Travel Area, on journeys starting or ending at Gatwick Airport Station. Tickets can now be purchased online, via a dedicated website for airport staff._</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bdad0c20-0d2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"ABM UK","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/tQWGYRQwugBtNpTMRJ7bUT/workshop-foreman-in-lowfield-heath-at-abm-uk","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"Competitive","x-skills-required":["proven experience in a workshop or service management role","strong leadership skills with experience managing technical teams","hands-on technical expertise in vehicle servicing and repairs","proficient in service documentation systems","excellent communication skills with a customer-focused approach","financial awareness for managing budgets and controlling costs","relevant technical qualifications","team-oriented mindset with strong interpersonal skills","PCV/HGV License","advanced diagnostic skills and knowledge of DVSA standards"],"x-skills-preferred":[],"datePosted":"2026-03-09T16:59:15.384Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Crawley"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Automotive","skills":"proven experience in a workshop or service management role, strong leadership skills with experience managing technical teams, hands-on technical expertise in vehicle servicing and repairs, proficient in service documentation systems, excellent communication skills with a customer-focused approach, financial awareness for managing budgets and controlling costs, relevant technical qualifications, team-oriented mindset with strong interpersonal skills, PCV/HGV License, advanced diagnostic skills and knowledge of DVSA standards"}]}