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Our ambition is significant, and achieving it requires a team that operates at the highest level.</p>\n<p>We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</p>\n<p>Your role -------- As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services.</p>\n<p>You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions.</p>\n<p>You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.</p>\n<p>In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.</p>\n<p>This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.</p>\n<p>What you’ll do ------------</p>\n<ul>\n<li>Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.</li>\n<li>Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.</li>\n<li>Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.</li>\n<li>Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.</li>\n<li>Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (</li>\n<li>Build tooling for LLM observability and debugging, including prompt tracing and response analysis.</li>\n<li>Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.</li>\n<li>Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).</li>\n<li>Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.</li>\n<li>Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).</li>\n<li>Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.</li>\n<li>Mentor engineers and contribute to raising the bar on AI quality engineering practices.</li>\n</ul>\n<p>What you’ll bring --------------</p>\n<ul>\n<li>5+ years of experience in software engineering or SDET roles with an emphasis on software development.</li>\n<li>Strong programming skills in Python (preferred), Java, or JavaScript.</li>\n<li>Experience testing distributed, cloud-native SaaS systems and APIs.</li>\n<li>Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.</li>\n<li>Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).</li>\n<li>Understanding of non-deterministic systems and probabilistic testing approaches.</li>\n<li>Experience building test frameworks and scalable automation systems.</li>\n<li>Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).</li>\n<li>Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).</li>\n<li>Strong collaboration skills with the ability to work across distributed teams and time zones.</li>\n<li>Bachelor’s degree in Computer Science or equivalent practical experience.</li>\n</ul>\n<p>Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.</p>\n<ul>\n<li>Frontend: Vue3, React.</li>\n<li>AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.</li>\n</ul>\n<p>For exceptional talent based in British Columbia, Canada the target base salary range for this position is $150,500-$175,250 CAD.</p>\n<p>Why Join Dialpad ---------------</p>\n<ul>\n<li>Work at the center of the AI transformation in business communications.</li>\n<li>Build and ship agentic AI products that are redefining how companies operate.</li>\n<li>Join a team where AI amplifies every employee’s impact.</li>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth.</li>\n</ul>\n<p>We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.</p>\n<p>We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.</p>\n<p>Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.</p>\n<p>Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.</p>\n<p>Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_18b6c565-7bb","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dialpad","sameAs":"https://dialpad.com","logo":"https://logos.yubhub.co/dialpad.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dialpad/jobs/8475155002","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$150,500-$175,250 CAD","x-skills-required":["Python","Java","JavaScript","Test automation","Quality frameworks","Agentic AI","Voice Agent services","Orchestration flows","Agent configuration experiences","Guardian safeguards","Functional testing","Performance testing","Reliability testing","UX testing","Cloud-native SaaS systems","APIs","LLMs","AI/ML systems","Non-deterministic systems","Probabilistic testing","Test frameworks","Scalable automation systems","CI/CD pipelines","Jenkins","GitHub Actions","Collaboration","Distributed teams","Time zones","Computer Science","Google Cloud Platform","Cloud Run","App Engine","Kubernetes","Datastore","Redis","ElasticSearch","Vue3","React","LLM APIs","LiveKit","Prompt orchestration frameworks","Evaluation tooling"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:49:44.303Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Vancouver, Canada"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Python, Java, JavaScript, Test automation, Quality frameworks, Agentic AI, Voice Agent services, Orchestration flows, Agent configuration experiences, Guardian safeguards, Functional testing, Performance testing, Reliability testing, UX testing, Cloud-native SaaS systems, APIs, LLMs, AI/ML systems, Non-deterministic systems, Probabilistic testing, Test frameworks, Scalable automation systems, CI/CD pipelines, Jenkins, GitHub Actions, Collaboration, Distributed teams, Time zones, Computer Science, Google Cloud Platform, Cloud Run, App Engine, Kubernetes, Datastore, Redis, ElasticSearch, Vue3, React, LLM APIs, LiveKit, Prompt orchestration frameworks, Evaluation tooling","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":150500,"maxValue":175250,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_32821b49-ca1"},"title":"Engineering Manager, Support Experience","description":"<p>You will lead and grow an established, high-performing engineering team within the Support Experience organisation. 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team.</li>\n<li>Stay up-to-date with emerging technologies, industry trends, and advancements in AI and customer experience practices to identify opportunities for improvement and innovation.</li>\n<li>Communicate effectively with stakeholders, providing regular updates on project status, progress, and any potential risks or challenges.</li>\n</ul>\n<p>Minimum requirements:</p>\n<ul>\n<li>3+ years of experience managing teams that build and operate full-stack web applications at scale, and 10+ years of overall industry experience.</li>\n<li>A passion for supporting both external users and internal customers.</li>\n<li>Successfully recruited and built great teams.</li>\n<li>The ability to thrive with a high level of autonomy and responsibility.</li>\n<li>The desire to encourage a healthy, inclusive work environment that&#39;s both supportive and challenging.</li>\n<li>Clear and persuasive writing and in-person communication.</li>\n</ul>\n<p>Preferred 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geographically distributed teams, Experience managing multiple engineering teams"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dbbfbfe1-a44"},"title":"Global Leader, Applied AI Architects, Beneficial Deployments","description":"<p>As the Global Leader of Applied AI Architects for Beneficial Deployments, you will lead a team of Applied AI Architects who serve as primary technical partners to mission-driven organisations and non-profits adopting Claude. 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posting is intended to build relationships with candidates for potential future openings and does not represent an active role at this time.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Defining and executing product strategy for tools used by government partners</li>\n<li>Collaborating cross-functionally with Engineering, Design, Sales, and Account Management teams</li>\n<li>Gathering and synthesizing customer insights to shape roadmap priorities</li>\n<li>Translating user needs into detailed requirements, use cases, and product flows</li>\n<li>Launching new (0→1) products and iterating based on user feedback</li>\n<li>Establishing and tracking key success metrics to measure product impact</li>\n<li>Ensuring consistency and quality across a broader suite of integrated products</li>\n<li>Acting as the internal advocate for government users and their operational needs</li>\n</ul>\n<p>What We’re Generally Looking For</p>\n<ul>\n<li>5–7+ years of experience in Product Management, particularly 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We&#39;re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products.</p>\n<p>Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.</p>\n<p>As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You&#39;ll be responsible for uniting our customer and consumer support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product quality, roadmap, and Plaid&#39;s brand in the market.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Own the global support strategy and outcomes across SLAs, CSAT, revenue, and support quality.</li>\n<li>Unite our customer and consumer support teams into a single, high-performing organization that is a true differentiator for Plaid.</li>\n<li>Lead, grow, and coach managers and ICs across regions and time zones; drive performance, calibration, and quality programs at scale.</li>\n<li>Manage critical incidents and executive-level escalations in tight partnership with Product, Engineering, Risk, Compliance, GTM, and CS Ops, including post-incident reviews and process fixes.</li>\n<li>Evolve support operations, tooling, and knowledge management to drive efficiency, deflection, and consistent, high-quality experiences for customers and consumers.</li>\n<li>Own the Customer Success Package business, balancing COGS, revenue, and customer experience</li>\n<li>Regularly report on support health and align plans and tradeoffs with Plaid&#39;s executive team and other stakeholders</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>10+ years in technical/customer support with at least 5+ years leading managers (manager-of-managers) in a scaling B2B SaaS or API company.</li>\n<li>3+ years running global support operations with measurable improvements in SLAs, CSAT/CES and quality.</li>\n<li>Background in fintech, payments, or developer/API platforms operating at significant scale, preferred</li>\n<li>Proven success owning support outcomes at scale, including incident management and executive-level escalations</li>\n<li>Deep experience building and leading distributed teams, with strong hiring, coaching, and performance management muscles across regions and time zones.</li>\n<li>Strong operational rigor: metrics design, forecasting and capacity planning, process improvement, and support tooling strategy.</li>\n<li>Demonstrated ability to partner with GTM, Product, and Engineering to influence roadmaps and improve product quality through support insights.</li>\n<li>Experience using AI and building content/deflection programs and quality frameworks.</li>\n</ul>\n<p><strong>Additional Information</strong></p>\n<p>Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. 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Should you require an accommodation, please contact <a href=\"mailto:hr-help-canada@synopsys.com\">hr-help-canada@synopsys.com</a>.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_d3007d70-703","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synopsys","sameAs":"https://careers.synopsys.com","logo":"https://logos.yubhub.co/careers.synopsys.com.png"},"x-apply-url":"https://careers.synopsys.com/job/mississauga/r-and-d-engineering-staff-engineer-15233/44408/91711017792","x-work-arrangement":"onsite","x-experience-level":"staff","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["analog and mixed-signal layout","FinFET and advanced nodes","Synopsys Custom Compiler","Cadence Virtuoso","ICV","Calibre","verification flows"],"x-skills-preferred":["customer requirements","technical specifications","methodology and workflow development","cross-functional teams","distributed teams","performance metrics","comprehensive documentation","innovation in analog/mixed-signal layout flows"],"datePosted":"2026-03-09T11:06:13.190Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mississauga"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"analog and mixed-signal layout, FinFET and advanced nodes, Synopsys Custom Compiler, Cadence Virtuoso, ICV, Calibre, verification flows, customer requirements, technical specifications, methodology and workflow development, cross-functional teams, distributed teams, performance metrics, comprehensive documentation, innovation in analog/mixed-signal layout flows"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_97aeeebb-949"},"title":"Principal Software Engineer - Copilot Identity","description":"<p><strong>Overview</strong></p>\n<p>About the Team</p>\n<p>Consumer Copilot Security is at the core of Microsoft’s mission to deliver trusted, human-centered AI experiences. 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