Staff Software Engineer (L4) · Twilio

Sat, 25 Apr 2026 21:01:17 GMT
Engineering

Twilio · Remote - Colombia · remote

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team. Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.).

Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation.

This role focuses specifically on transforming how Twilio's Customer Support organization operates through AI-powered tools and agentic products. We are looking for Full-Stack Engineers who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences.

In this role, you'll:

Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.

Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience.

Serve as developer leader in distributed systems, data technologies, with strong software engineering skills.

Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.

Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops.

Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.

Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency.

Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field.

8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role.

Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React.

Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.

Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines.

Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.

Strong leadership skills, with a track record of mentoring and developing high-performing engineering teams.

Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.

Desired:

Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus.

Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure).

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.