We are currently seeking an experienced professional to join our team in the role of UKCS Agent. This is a challenging opportunity to make a real impression and join a leading global organisation.
\nAs a UKCS Agent, you will be responsible for answering phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible. You will also deliver what is promised in line with customer expectations, offer value-added products and services based on customer needs analysis, and ensure customer understanding of those products.
\nYou will provide excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications, generating customer loyalty through strong knowledge of key products and services, and owning and resolving issues and understanding how and when to escalate.
\nYou will act as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values. You will also value diversity amongst team members and maintain HSBC internal control standards.
\nTo be successful in this role, you must be a university graduate in any discipline, proficient in languages required by the process, open to working flexible shifting schedules, and flexible, customer-centric, and able to thrive in a team environment seeking feedback and open to development.
\nDue to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role.
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\nA successful candidate will have experience with military specifications and wearable systems. They should be able to pursue prototyping and evaluation efforts with a high degree of autonomy meeting stringent SWAP-C requirements while balancing human factors and comfort with packaging needs.
\nResponsibilities: Design and develop mechanical systems for wearable devices, including traditional and additive manufacturing from prototype through production with metallics and composites. Ergonomics and Human Factors: Designing for comfort, fit, and usability to ensure the wearable devices are effective for prolonged wear in tactical environments. Structural/Thermal Analysis: Ability to perform first-order analyses to inform trade studies and concept designs. Manufacturing Processes: Knowledge of techniques for fabricating and assembling materials, including molding, laminating, and machining. Thermal and Environmental Considerations: Understanding how temperature, humidity, and other environmental factors affect materials and performance.
\nQualifications & Critical Competencies: BS, M.Eng, MS or PhD in an engineering field. 1-6 years Mechanical Engineering Experience. CAD skills (any platform) and ability to manage complex parts and assemblies, and produce high-quality engineering drawings. High competencies with: Detailed mechanical design for traditional and additive manufacturing from prototype through production with metallics and composites. Ergonomics and Human Factors: Designing for comfort, fit, and usability to ensure the wearable devices are effective for prolonged wear in tactical environments. Structural/Thermal Analysis: Ability to perform first-order analyses to inform trade studies and concept designs. Manufacturing Processes: Knowledge of techniques for fabricating and assembling materials, including molding, laminating, and machining. Thermal and Environmental Considerations: Understanding how temperature, humidity, and other environmental factors affect materials and performance.
\nPreferred Qualifications: Consumer electronics packaging and design, design for cameras, displays, SoC integration, and ruggedization. Experience with a military qualification program, including a deep understanding of MIL-STD requirements. Experience with NX/Teamcenter, including FEA extensions. Experience rapid prototyping and iterating with 3D printed assets.
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\nYour responsibilities will include conducting introductory, intermediate, and advanced training sessions for customers, and scoping/delivering professional services projects. You will also gather customer requirements and market trends to inform improvements to Ansys software, collaborate with product development teams to translate feedback into new features, and test new software releases on real-world industrial problems and provide feedback to enhance product performance and usability.
\nIn this role, you will participate in internal initiatives to share knowledge, establish best practices, and develop simulation solutions and FAQs for the knowledge base. You will work closely with customers, sales, and product development to drive innovation and ensure success.
\nAs an Optical Applications Engineer, you will have the opportunity to elevate customer satisfaction and productivity by delivering timely, high-quality technical support and solutions. You will drive adoption of Ansys Lumerical tools and support software revenue growth through expert pre-sales and post-sales engagement. You will empower customers to innovate and validate their designs faster and more accurately with advanced simulation software.
\nIf you are a passionate engineer with a deep understanding of optics and photonics, eager to solve challenging engineering problems and make a significant impact in the industry, we encourage you to apply for this exciting opportunity.
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\nKey responsibilities include:
\nRequirements include:
\nPreferred skills include:
\nIf you are a motivated and detail-oriented individual with a passion for firmware development, we encourage you to apply for this exciting opportunity.
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\nKey responsibilities include:
\nTo succeed in this role, you will need to have a strong background in firmware development, excellent problem-solving skills, and the ability to work in a fast-paced environment.
\nWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
\nIf you are a motivated and experienced Firmware Software Engineer looking for a new challenge, please submit your application.
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\nLocation: Kannapolis, US
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