What matters most is that people get the time and support to do what needs to be done. And to enjoy doing it, of course.

The responsibilities In this role, you'll be expected to champion all areas of customer engagement, putting the customer first in everything you do. Working as a member of the Customer Engagement department, you'll be instrumental in our ambition to be the best in class for customer service and offer all Polestar customers the finest experience.

Key responsibilities include:

• Handling enquiries from customers via Inbound Calls, Emails, Cases and chats
• Outbound follow up and delivery support calls
• Becoming a champion of the Polestar products to be able to give customers the best advice and support
• First line Complaint resolution
• Other tasks as required for the role

The ideal candidate To succeed in this role, you'll need to have integrity, kindness, and commitment. The ability to take the initiative, meet set deadlines and requirements, and always think customer first. As a person, you have great time management, and like to work in a team environment. You are also a digital-minded, flexible, and agile individual who thrives working in fast-paced and dynamic environments and who has a can-do attitude and a self-starter approach.

Requirements include:

• At least 6 months of experience in front-line Customer Service roles
• Previous complaints or escalations experience
• Excellent oral and written communication in English
• Able to work shifts across 8am to 6pm Monday to Friday
• Knowledge of Salesforce is a benefit
• Good knowledge of Excel & PowerPoint

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