{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/digital-skills"},"x-facet":{"type":"skill","slug":"digital-skills","display":"Digital Skills","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a40f9163-95a"},"title":"Customer Engagement Advisor","description":"<p>The opportunity We&#39;re currently looking for a Customer Engagement Advisor to join our Customer Experience team. This role will play a key part in putting our customers first and ensuring our Customer Engagement Centre offers the finest levels of customer service.</p>\n<p>What matters most is that people get the time and support to do what needs to be done. And to enjoy doing it, of course.</p>\n<p>The responsibilities In this role, you&#39;ll be expected to champion all areas of customer engagement, putting the customer first in everything you do. Working as a member of the Customer Engagement department, you&#39;ll be instrumental in our ambition to be the best in class for customer service and offer all Polestar customers the finest experience.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Handling enquiries from customers via Inbound Calls, Emails, Cases and chats</li>\n<li>Outbound follow up and delivery support calls</li>\n<li>Becoming a champion of the Polestar products to be able to give customers the best advice and support</li>\n<li>First line Complaint resolution</li>\n<li>Other tasks as required for the role</li>\n</ul>\n<p>The ideal candidate To succeed in this role, you&#39;ll need to have integrity, kindness, and commitment. The ability to take the initiative, meet set deadlines and requirements, and always think customer first. As a person, you have great time management, and like to work in a team environment. You are also a digital-minded, flexible, and agile individual who thrives working in fast-paced and dynamic environments and who has a can-do attitude and a self-starter approach.</p>\n<p>Requirements include:</p>\n<ul>\n<li>At least 6 months of experience in front-line Customer Service roles</li>\n<li>Previous complaints or escalations experience</li>\n<li>Excellent oral and written communication in English</li>\n<li>Able to work shifts across 8am to 6pm Monday to Friday</li>\n<li>Knowledge of Salesforce is a benefit</li>\n<li>Good knowledge of Excel &amp; PowerPoint</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_a40f9163-95a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Polestar","sameAs":"https://polestar.teamtailor.com","logo":"https://logos.yubhub.co/polestar.teamtailor.com.png"},"x-apply-url":"https://polestar.teamtailor.com/jobs/6595224-customer-engagement-advisor","x-work-arrangement":"On-site","x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","communication","problem-solving","time management","teamwork","digital skills","flexibility","adaptability"],"x-skills-preferred":["Salesforce","Excel","PowerPoint"],"datePosted":"2026-04-18T22:07:13.629Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bicester, United Kingdom"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Automotive","skills":"customer service, communication, problem-solving, time management, teamwork, digital skills, flexibility, adaptability, Salesforce, Excel, PowerPoint"}]}