Duolingo's tenets of gamification, delightful design, brand equity, and character IP are key levers you will have access to grow an ad offering that delivers for partners and improves the free user experience.

This role reports into our Director of West Coast Sales, where you will work in a high-velocity environment to scale revenue by building on Duolingo Ads' foundation, engaging your network to generate demand and drive value to Duolingo and our advertising partners.

You will:

• Own and grow a portfolio of advertisers through prospecting, pitching, closing, and renewal
• Drive revenue growth by generating demand within key verticals by building a robust new business pipeline
• Work effectively and smoothly with key members of the ads team across biz, product, design, and engineering to advance deals
• Share actionable marketplace feedback to inform ads leaders, advance deals, and shape products
• Establish and implement efficient, repeatable sales strategies and operational processes, prioritizing accounts and leading key relationships effectively
• Make data-informed decisions around pricing, packaging, and prioritization
• Deliver clear, persuasive pitches and proposals tailored to advertiser goals using internal and external data
• Contribute positively to team culture and shared goals

You have:

• 5-8 years of experience in direct ad sales
• Success selling video and native/custom ad formats in premium, digital environments
• Ability to engage senior decision makers at clients and agencies while also rolling up your sleeves to build sales collateral, troubleshoot issues, and directly bring in revenue
• Consistent track record of building new business into lasting, mutually beneficial ad partnerships with top-tier advertisers
• Strong understanding of ad tech and mobile app ecosystems
• Understanding of the Duolingo product and the freemium business model
• Expertise in using data to derive insights and assess the performance of ad campaigns
• Experience building standard and innovative ad buying agreements
• Exceptional communication and presentation skills
• Ability to operate at a high level with a lot of ambiguity in a fast-paced environment

Salary Range: $120,700-$163,300 USD

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Responsibilities:

Serve as the first point of contact, embodying X Payments’s commitment to trust and excellence in every customer interaction. Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision, addressing issues related to login access, card usage, transaction status, transfers, and account settings. Troubleshoot complex customer issues, guiding users through solutions and educating them on product features, policies, and processes. Handle disputes and fraud claims with accuracy, capturing critical details and escalating to appropriate teams when necessary. Document all interactions thoroughly in our CRM system, ensuring timely follow-up and resolution. Proactively identify and flag technical or recurring issues to internal teams (Product, Risk, Compliance) to drive platform improvements. Stay up-to-date on company policies, regulatory requirements, and platform updates to provide accurate and compliant information. Meet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets. Uphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols. Contribute insights to shape a scalable, customer-focused support model that maximises satisfaction and operational efficiency.

Basic Qualifications:

2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment. Proven experience managing customer interactions via phone, chat, and email in a support or contact centre setting. Exceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism. Strong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence. Proficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases. Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations.

Preferred Skills and Experience:

Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms. A strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement. A passion for problem-solving and enhancing customer experiences through creative solutions. High energy and a proactive attitude to deliver results in a dynamic, fast-paced environment. A sense of humour and adaptability to thrive in a rapidly evolving fintech landscape.

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