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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_56026da8-ce4"},"title":"FBS Workflow Optimization Consultant","description":"<p>Our client is seeking a Workflow Optimization Consultant to drive operational efficiency across the Digital Workplace organization and support process optimization needs across the broader enterprise. This role will partner with Digital Workplace leaders to analyze, redesign, and modernize workflows, embedding an AI-first mindset and identifying where AI and automation can meaningfully improve performance. The ideal candidate is a strategic thinker with deep process expertise, strong analytical skills, and the ability to use AI tools within their own work to accelerate analysis, documentation, and insights.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Use AI tools, including Microsoft Copilot, to accelerate the analysis, documentation, and visualization of current-state processes.</li>\n<li>Design simplified future-state workflows that integrate AI-assisted steps, digital enablement, and automation potential.</li>\n<li>Serve as a consultative resource to departments seeking to streamline their operations.</li>\n<li>Help business units identify opportunities to improve workflows using Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, and Power BI.</li>\n<li>Translate business needs into conceptual solution outlines and value cases for teams who will implement them.</li>\n</ul>\n<p><strong>Process Analysis &amp; Documentation</strong></p>\n<ul>\n<li>Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations.</li>\n<li>Analyze ticket data, performance trends, and workflow metrics to identify high-value opportunities for optimization and automation.</li>\n<li>Maintain clear, accurate, and AI-enhanced process documentation.</li>\n<li>Use Lean, Six Sigma, and continuous improvement frameworks, augmented by AI insights, to redesign workflows.</li>\n<li>Ensure changes adhere to ITIL best practices and operational readiness.</li>\n<li>Define KPIs and success criteria for each improvement.</li>\n<li>Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Experience working in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.</li>\n<li>Experience supporting or enabling AI and automation initiatives.</li>\n<li>Expertise in process mapping, workflow analysis, and journey mapping.</li>\n<li>Experience with Lean, Six Sigma, and other platforms for continuous improvement methodologies.</li>\n<li>Functional understanding of Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft 365 productivity tools, ServiceNow, or Jira Service Management.</li>\n<li>Ability to analyze operational performance using Excel or Power BI.</li>\n<li>Excellent facilitator and communicator.</li>\n<li>Strong influencing and consultative skills.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>This position comes with a competitive compensation and benefits package, including a competitive salary, comprehensive benefits, home office model, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training &amp; development opportunities.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_56026da8-ce4","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/ukw8DeMFzEPUkjaymnVpD4/remote-fbs-workflow-optimization-consultant-in-brazil-at-capgemini","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Microsoft Copilot","Power Automate","Power Apps","Power BI","Lean","Six Sigma","ITIL","Excel","Process mapping","Workflow analysis","Journey mapping"],"x-skills-preferred":["AI","Automation","Digital enablement","Microsoft 365 productivity tools","ServiceNow","Jira Service Management"],"datePosted":"2026-03-09T16:51:02.232Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Finance","skills":"Microsoft Copilot, Power Automate, Power Apps, Power BI, Lean, Six Sigma, ITIL, Excel, Process mapping, Workflow analysis, Journey mapping, AI, Automation, Digital enablement, Microsoft 365 productivity tools, ServiceNow, Jira Service Management"}]}