Engagement Management Lead · Scale

Fri, 24 Apr 2026 13:03:15 GMT
Engineering

Scale · San Francisco, CA; New York, NY · $192,800-$241,000 USD · hybrid

Scale's Generative AI business is experiencing significant growth and expansion. As an Engagement Management Lead, you will play a critical role in driving customer success and growth. You will operate at the centre of Scale's most strategic customer relationships, serving as both a trusted operator and thought partner to leading AI research teams.

Your primary responsibility will be to build and maintain deep, trust-based relationships with customer researchers and leads, serving as a thought partner throughout the project lifecycle. You will navigate difficult customer conversations around pricing, quality, and delivery expectations with confidence and clarity.

To succeed in this role, you will need to identify and develop expansion opportunities through close customer engagement and a strong track record of execution. You will also need to own a portfolio of complex, strategic projects with full accountability for delivery, quality, customer sentiment, and commercial outcomes.

Ideal candidates will have 5+ years of work experience, with experience in consulting or as a technical product or program management role. A proven track record in B2B client-facing roles, including building and expanding relationships and navigating complex customer dynamics, is also essential.

Nice-to-have qualifications include a graduate degree (PhD, MS) or research experience in a STEM field, experience at a frontier lab or company developing foundational models, or in a technical role at a high-growth AI company.

In this role, you will receive a competitive compensation package, including base salary, equity, and benefits. The salary range for this position is $192,800-$241,000 USD per year.