This role will act as a technical liaison between customers, Product Development (PD) and manufacturing, ensuring product reliability, conformity and customer satisfaction. The focus will be on reducing repairs per 1000 units (R/1000) for vehicles with low and high mileage.

Responsibilities:

• Conduct analysis within the scope of Low Mileage and High Mileage, representing the Vehicle Functional Group (VFG) and supporting warranty expenditure initiatives:

• Analyse data: Review warranty requests, field returns and failure trends using statistical tools to identify high-cost problems and emerging trends. 0, 1 and 3 months in service (MIS) – objectives for Low Mileage.
• Root Cause Analysis: Perform disassembly and investigations on returned products to determine failure mechanisms, using problem-solving tools such as PDCA and 5 Whys.
• Corrective Actions: Collaborate with manufacturing and product engineering to implement improvements and prevent recurrence, ensuring rapid and permanent resolution.
• Process Improvement: Develop and maintain quality plans, training procedures and documentation, and lead updates to DFMEAs, SCCAFs and Control Plans as required by special characteristics and critical system features.
• Supplier Quality: Coordinate with suppliers when failures are related to received components, collaborating on quality issues, recovery flows and working together with STA to improve manufacturing processes and design control characteristics.

Qualifications:

• Education: Bachelor's degree in Engineering
• Experience: More than 3 years in quality fronts in PD, manufacturing, warranty quality or reliability engineering
• Technical Skills: Proficiency in 8D problem-solving and root cause analysis tools (Ishikawa/fishbone diagram, 5 Whys)
• Behavioural Skills: Strong communication for interaction with customers and multi-functional leadership
• Specific Knowledge: Knowledge of OEM warranty systems and experience with automotive or electromechanical products are frequently required

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Your responsibilities will include:

• Technical Ownership & Execution: Own the end-to-end technical execution of the IVI Camera and ADAS HMI software from early design through production release.
• Architecture & Design: Own and lead architecture and design for camera, parking and trailering HMI features, define interfaces and confirm specification completeness before software implementation begins.
• Cross-Functional Leadership: Partner closely with Product, Design, UX/UI, and core ADAS engineering teams to shape feature direction.
• Agile & Technical Planning: Translate product intent and UI/UX flows into engineering-ready technical stories for IVI SW stack.
• Validation & Root Cause Triage: Lead defect triage with a focus on technical root cause isolation using vehicle logs and debug traces.

You will have the opportunity to work on a wide range of exciting projects, from developing new features to improving existing ones. You will be part of a collaborative and dynamic team that values innovation, creativity, and open communication.

Ford Motor Company offers a comprehensive benefits package, including immediate medical, dental, vision and prescription drug coverage, flexible family care days, paid parental leave, and tuition assistance. Visa sponsorship is available for this position.

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