You'll work directly with customers to deploy Firecrawl in real-world environments, unblock integrations, and turn customer needs into repeatable solutions and product improvements. This is a highly hands-on, customer-facing engineering role — ideal for someone who likes solving complex problems live and shipping pragmatic solutions fast. Salary Range: $150,000–$250,000/year (Range shown is for U.S.-based employees. Compensation outside the U.S. is adjusted fairly based on your country's cost of living.) Equity Range: Up to 0.10% Location: San Francisco, CA (Hybrid) OR Remote Job Type: Full-Time (SF) OR Contract (Remote) Experience: 3+ years or equivalent shipped systems Visa: US Citizenship/Visa required for SF; N/A for Remote You'll work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments. You'll own technical delivery for priority accounts, from first integration through ongoing optimization. You'll debug complex real-world issues involving APIs, crawling, data pipelines, and infra constraints. You'll build reusable solutions, templates, and playbooks based on customer needs. You'll translate customer feedback into clear product and engineering insights. You'll collaborate closely with core engineers to improve reliability, performance, and usability. You'll help define best practices for how Firecrawl is implemented at scale. A strong engineer who likes being close to customers. You have solid fundamentals — APIs, systems, debugging — and you're comfortable explaining technical concepts clearly to people who aren't engineers. You'd rather hop on a call and unblock someone than file a ticket and wait. Calm and effective in ambiguity. You don't need a runbook for every situation. You diagnose fast, communicate clearly, and make good decisions with incomplete information. Biased toward action. You unblock first, optimize later. You ship pragmatic solutions over perfect abstractions and know when "good enough now" beats "ideal next quarter." Comfortable in a small, high-trust team. You don't need layers of process. You work directly with founders and core engineers, own your domain, and move fast. Backgrounds that often do well: Solutions engineers, SREs, devrel engineers, or customer-facing infra roles. Engineers at startups who wore multiple hats. Ex-founders who've debugged customer problems at 2am because the customer mattered. Benefits & Perks Salary that makes sense — $170,000–215,000/year (SF, U.S.-based), based on impact, not tenure Own a piece — Up to 0.20% equity in what you're helping build Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge Parental leave — 12 weeks fully paid, for moms and dads Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human Learning & Development — Expense up to $1000/year toward anything that helps you grow professionally Team offsites — A change of scenery, minus the trust falls Sabbatical — 3 paid months off after 4 years, do something fun and new Interview Process 1. Application Review – Send us your stuff + a quick note on why this excites you (plus links to things you've built or deployed). 2. Technical + Customer Scenario Interview (~45 min) – Real-world problem solving: we'll walk through a customer deployment scenario and see how you debug, communicate, and prioritize live. We're looking for engineering depth and customer instincts — not trivia. 3. Founder Chat (~30 min) – Culture, pace, ownership, and how you like to work. Time for your questions too. 4. Paid Work Trial (1–2 weeks) – Test drive the real thing: work on a real customer deployment or integration with measurable impact. 5. Decision – We move fast after the trial.
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