Compensation\\n\\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.\\n\\n- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts\\n\\n- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)\\n\\n- 401(k) retirement plan with employer match\\n\\n- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)\\n\\n- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees\\n\\n- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)\\n\\n- Mental health and wellness support\\n\\n- Employer-paid basic life and disability coverage\\n\\n- Annual learning and development stipend to fuel your professional growth\\n\\n- Daily meals in our offices, and meal delivery credits as eligible\\n\\n- Relocation support for eligible employees\\n\\n- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.\\n\\n## About the Team\\n\\nAt OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.\\n\\n## About the Role\\n\\nWe’re looking for experience Trust, Safety, and Risk Operations analysts who have subject matter expertise in one or more of the following areas: policy enforcement and content moderation, fraud and scam prevention, developer risk, or privacy and regulatory escalations. You’ll be on the front lines of safety escalation management, helping to triage and resolve urgent and sensitive cases. You’ll work across subject matter areas, systems, and processes to ensure operational excellence, develop process improvements and automations, and surface insights and trends.\\n\\n## In This Role, You Will:\\n\\n- Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements.\\n\\n- Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations.\\n\\n- Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.\\n\\n- Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.\\n\\n- Conduct quality reviews and provide feedback to improve consistency across global teams.\\n\\n- Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements.\\n\\n- Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations.\\n\\n- Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed.\\n\\n## You Might Thrive in This Role If You:\\n\\n- Have 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations.\\n\\n- Have experience working in incident response, law enforcement response, or escalations management.\\n\\n- Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact.\\n\\n- Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks.\\n\\n- Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes.\\n\\n- Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence.\\n\\n- Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts.\\n\\n- Thrive in ambiguous, high-autonomy environments and balance speed with diligence.\\n\\n- Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact.\\n\\n## About OpenAI\\n\\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.\\n\\n## Required Skills\\n\\n- Trust and Safety\\n\\n- Content Moderation\\n\\n- Investigations\\n\\n- Fraud and Scam Prevention\\n\\n- Developer Risk\\n\\n- Privacy and Regulatory Escalations\\n\\n## Preferred Skills\\n\\n- Incident Response\\n\\n- Law Enforcement Response\\n\\n- Escalations Management\\n\\n- OpenAI Technology\\n\\n- Deep Domain Expertise\\n\\n- Analytical Skills\\n\\n- Communication Skills\\n\\
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\nAt OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.
\nThe Global Safety Response Operations team provides 24/7 coverage for user safety, risk, and regulatory escalations across OpenAI’s products, handling the highest-priority cases that require human judgment and rapid response. The team operates as the core escalation and delivery arm of OpenAI’s safety operations, ensuring that our products remain safe and aligned with policy while enabling timely, empathetic, and consistent user support.
\nAbout the Role
\nThe Global Safety Response Operations Lead is a hands-on team lead who both manages a regional Safety Response team and personally handles high-risk safety cases. This role combines frontline safety work with people leadership, operational ownership, and cross-functional coordination.
\nYou will lead a team of Safety Response Analysts who handle OpenAI’s most sensitive and high-impact cases, while also personally contributing to casework for complex, high-risk, or high-visibility issues. You will own the execution of high severity escalations in your region and ensure proper execution and communication to cross functional stakeholders
\nYou will be accountable for ensuring your region consistently meets utilization, quality, and SLA targets while serving as the operational interface with Product, Policy, Legal, Investigations, and regional stakeholders.
\nThis is a 24/7 global operation that requires flexibility to support rotating shifts, including nights, weekends, and holidays, as part of a leadership on-call model.
\nIn This Role, You Will:
\nYou Might Thrive in This Role If You:
\nAbout OpenAI
\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
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