72234e7e-541 Senior Staff Customer Success Manager This is a senior Customer Success Manager role on a small team supporting Hivemind Enterprise Customers. The successful candidate will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software.

Key responsibilities include:

  • Building and maintaining strong relationships with customers
  • Acting as the primary point of contact for customer onboarding, training, offboarding and renewals
  • Developing and implementing customer success plans
  • Conducting regular reviews to ensure customers are achieving their goals
  • Collaborating with sales and product teams to address customer needs and feedback
  • Owning and driving contract renewal

The ideal candidate will have 8+ years of experience in customer success or account management, with a proven track record of revenue renewal and retention for multi-million-dollar contracts.

Salary: $130,000 - $200,000 a year

Benefits: Pay within range listed + Bonus + Benefits + Equity

Note: Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.

Travel expectations: 30-50% of total work, with extensive travel to visit customers, including international customers in Asia.

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]]> full-time senior hybrid $130,000 - $200,000 a year customer success, account management, revenue renewal, retention, project management, communication, problem-solving, AI and robotics technology, developer facing software products, certification in project management, certification in customer success management Customer Success Technology Shield AI https://logos.yubhub.co/shield.ai.png Shield AI is a venture-backed deep-tech company founded in 2015 with a mission to protect service members and civilians using intelligent systems. https://www.shield.ai https://jobs.lever.co/shieldai/fd938d01-0807-4cf1-95df-5dd97b0faf21 San Diego, California / Washington, DC / Boston, MA 2026-04-17