{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/developer-documentation"},"x-facet":{"type":"skill","slug":"developer-documentation","display":"Developer Documentation","count":2},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_35500dbf-93b"},"title":"Technical Support Specialist","description":"<p>Job Title: Technical Support Specialist</p>\n<p>We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing fantastic customer support to our customers. You will be the go-to person for complex technical queries and will work closely with our product teams to identify and resolve issues.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Communicate efficiently and effectively with our customers using our own product and outbound phone calls.</li>\n<li>Own customer communications and issues from initial contact until resolution.</li>\n<li>Become an expert on how Intercom works and what it is capable of.</li>\n<li>Work with product teams to identify current issues and provide informed opinions on potential solutions.</li>\n<li>Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers.</li>\n</ul>\n<p>What Your First 6 Months Will Look Like:</p>\n<ul>\n<li>In your first 30 days, you will complete company onboarding, become familiar with Intercom&#39;s values, strategy, and goals, dive into CS-specific trainings, learn the product and CS workflows, and successfully pass relevant assessments.</li>\n<li>In your first 60 days, you will continue to complete CS trainings, pass relevant assessments, independently inbox using the resources and supports provided, and demonstrate ownership in the execution of your work.</li>\n<li>In your first 90 days, you will receive QA reviews, begin a personal growth tracker document, contribute outside of the inbox, and successfully meet KPI targets and/or goals.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>3-4+ years of technical support experience, ideally within a software/SaaS environment.</li>\n<li>Solid understanding of tech fundamentals &amp; modern day tools (Slack, Chrome, Coda, etc.).</li>\n<li>Basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn&#39;t possible with Intercom&#39;s REST API.</li>\n<li>Strong customer focus, strong communication skills, strong problem-solving skills, ability to troubleshoot and utilize resources to answer questions on baseline topics, and ability to take on &amp; action feedback.</li>\n</ul>\n<p>Bonus Skills &amp; Attributes:</p>\n<ul>\n<li>Experience using Intercom, or similar SaaS platforms.</li>\n<li>Experience as Tier 2 or similar level of support.</li>\n<li>Experience in coaching &amp; mentoring teammates.</li>\n<li>Experience in helping customers make the most of their current subscriptions.</li>\n<li>Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.</li>\n</ul>\n<p>You&#39;ll Thrive Here If You:</p>\n<ul>\n<li>Are passionate about leveraging AI to enhance support experiences and drive team performance.</li>\n<li>See support as an exciting opportunity to solve daily customer-related puzzles.</li>\n<li>Like finding ways to work smarter, not just harder.</li>\n<li>Are hungry to learn, iterate, and help build something great.</li>\n<li>Are excited by ownership, accountability, and feedback,you don&#39;t just do the work, you shape how it&#39;s done, and are ok with sharing both constructive feedback &amp; kudos about it.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary and meaningful equity.</li>\n<li>Comprehensive medical, dental, and vision coverage.</li>\n<li>Regular compensation reviews,great work is rewarded!</li>\n<li>Unlimited access to Claude Code and best-in-class AI tools; experimentation &amp; building is encouraged &amp; celebrated.</li>\n<li>Flexible paid time off policy.</li>\n<li>Paid Parental Leave Program.</li>\n<li>401k plan &amp; match.</li>\n<li>In-office bicycle storage.</li>\n<li>Fun events for Intercomrades, friends, and family!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_35500dbf-93b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Intercom","sameAs":"https://www.intercom.com/","logo":"https://logos.yubhub.co/intercom.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/intercom/jobs/7366132","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$62,000 - $74,000","x-skills-required":["technical support","customer service","problem-solving","communication","APIs","webhooks","developer documentation","tech fundamentals","modern day tools"],"x-skills-preferred":["AI tools","Glean","ChatGPT","Gemini","coaching","mentoring","helping customers","subscription management"],"datePosted":"2026-04-18T15:57:31.411Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago, Illinois"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"technical support, customer service, problem-solving, communication, APIs, webhooks, developer documentation, tech fundamentals, modern day tools, AI tools, Glean, ChatGPT, Gemini, coaching, mentoring, helping customers, subscription management","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":62000,"maxValue":74000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_878f752e-fa5"},"title":"Senior Developer Relations Engineer - Customer Growth and Experience","description":"<p>We believe that the way people interact with their finances will drastically improve in the next few years. We&#39;re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products.</p>\n<p>Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.</p>\n<p>The mission of the Developer Relations team is to empower developers to easily use and understand Plaid&#39;s products, delivering a supportive, industry-leading developer experience via scalable, broad-reaching methods.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Create and evolve developer documentation for Plaid&#39;s APIs – writing new content, and improving clarity, accuracy, and usability of existing content. Distill complex technical topics into approachable, accurate explanations for a broad developer audience.</li>\n<li>Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid&#39;s APIs and the best practices to use during integrations.</li>\n<li>Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets.</li>\n<li>Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams.</li>\n<li>Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering.</li>\n<li>Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language</li>\n<li>Experience building sample applications and technical demos.</li>\n<li>Experience writing high-quality developer documentation from scratch, and identifying gaps or opportunities in existing documentation.</li>\n<li>Ability to quickly learn and clearly explain new technologies and concepts.</li>\n<li>Strong developer empathy, with the ability to understand and communicate what matters most to developers.</li>\n<li>Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content.</li>\n</ul>\n<p><strong>Additional Information</strong></p>\n<p>Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_878f752e-fa5","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Plaid","sameAs":"https://plaid.com/","logo":"https://logos.yubhub.co/plaid.com.png"},"x-apply-url":"https://jobs.lever.co/plaid/6d510dc8-2e7b-48e6-b8e8-601ca5777fa8","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$124,800-$232,800 per year","x-skills-required":["backend language","frontend language","sample applications","technical demos","developer documentation","generative AI"],"x-skills-preferred":["OpenAPI","web development","mobile development","B2B APIs","developer communities"],"datePosted":"2026-04-17T12:50:51.544Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Finance","skills":"backend language, frontend language, sample applications, technical demos, developer documentation, generative AI, OpenAPI, web development, mobile development, B2B APIs, developer communities","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":124800,"maxValue":232800,"unitText":"YEAR"}}}]}