{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/design-critiques"},"x-facet":{"type":"skill","slug":"design-critiques","display":"Design Critiques","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a34639e8-0bf"},"title":"Senior Product Designer","description":"<p>About the role</p>\n<p>Helpshift is looking for a Senior UX Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas. In this role, you won&#39;t just design interfaces, you&#39;ll shape how global brands deliver support at scale. You’ll work on AI agents, proactive engagement, and large-scale product refresh initiatives, turning complex workflows into intuitive and human-centered experiences.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.</li>\n<li>Translate business and product goals into clear, actionable design direction and thoughtful user experiences.</li>\n<li>Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.</li>\n<li>Lead problem framing, ideation, and concept development to simplify complex workflows.</li>\n<li>Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.</li>\n<li>Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.</li>\n<li>Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>5+ years of experience in UX/Product Design, HCI, or related fields(or equivalent experience solving complex product problems)</li>\n<li>A strong portfolio showcasing end-to-end design process and clear problem solving is a must.</li>\n<li>Depth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.</li>\n<li>Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.</li>\n<li>Strong mastery of design tools, especially Figma.</li>\n<li>Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.</li>\n<li>Degree in Design, HCI, Computer Science, or related fields is a plus (not mandatory).</li>\n</ul>\n<p>Preferred Qualifications</p>\n<ul>\n<li>Experience designing AI-powered, conversational, or agent-based interfaces.</li>\n<li>Familiarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis is a strong advantage.</li>\n<li>Background in SaaS, customer support, or workflow-driven products.</li>\n<li>Familiarity with analytics platforms and using data to shape product decisions.</li>\n<li>Experience contributing to or building design systems.</li>\n<li>Understanding of design patterns across web and mobile platforms.</li>\n<li>Comfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make)</li>\n</ul>\n<p>What You’ll Bring</p>\n<ul>\n<li>A portfolio demonstrating strong craft, clarity of thinking, and real problem-solving depth.</li>\n<li>Passion for simplifying complex, technical, or heavily workflow-driven experiences.</li>\n<li>Ability to thrive in ambiguity and drive clarity for others.</li>\n<li>High collaboration quotient and openness to learning from peers.</li>\n<li>A natural inclination to help, guide, and elevate junior designers through feedback, coaching, and design reviews.</li>\n<li>A growth mindset and continuous desire to up-level the quality of your work.</li>\n</ul>\n<p>Technical &amp; Executional Skills</p>\n<ul>\n<li>Ability to research and understand user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies</li>\n<li>Experience in Design Expert Evaluation techniques like Heuristics and competitive benchmarking</li>\n</ul>\n<p>Leadership &amp; People Management Skills</p>\n<ul>\n<li>Ability to mentor junior team members and form a cohesive delivery and learning environment.</li>\n<li>Lead and handle multiple projects simultaneously and ensure successful delivery.</li>\n<li>Work collaboratively with other design disciplines to ensure continuity, leverage other specializations, and maintain holistic perspective.</li>\n<li>Handle conflicts, expectations and quality of deliverables of team members.</li>\n</ul>\n<p>Interpersonal Skills</p>\n<ul>\n<li>Positive attitude, proactive and helpful</li>\n<li>Strong team player</li>\n<li>Ability to motivate others</li>\n<li>Problem solver (not just good at pointing them out) and negotiator</li>\n<li>Strong listening and communication skills</li>\n<li>Solid organizational skills and attention to detail</li>\n</ul>\n<p>Benefits</p>\n<ul>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_a34639e8-0bf","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/B9358AD636","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["UX Design","Product Design","Interaction Design","IA","UX Writing","Visual Hierarchy","Accessibility","Research Methods","Design Tools","Figma","Communication","Storytelling","Design Critiques","Mentoring","Design Culture"],"x-skills-preferred":["AI-Powered Interfaces","Conversational Interfaces","Agent-Based Interfaces","User Research","Analytics Platforms","Design Systems","Design Patterns","AI Tooling","Prototyping"],"datePosted":"2026-03-09T10:57:01.753Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune"}},"employmentType":"FULL_TIME","occupationalCategory":"Design","industry":"Technology","skills":"UX Design, Product Design, Interaction Design, IA, UX Writing, Visual Hierarchy, Accessibility, Research Methods, Design Tools, Figma, Communication, Storytelling, Design Critiques, Mentoring, Design Culture, AI-Powered Interfaces, Conversational Interfaces, Agent-Based Interfaces, User Research, Analytics Platforms, Design Systems, Design Patterns, AI Tooling, Prototyping"}]}