Identifying and developing key accounts in the DACH region and steering the entire sales funnel from lead to closing Generating leads and developing a sustainable pipeline through social selling, events, and CRM Negotiating and concluding complex contracts in coordination with the MHP organization Analyzing customer requirements in discovery meetings and coordinating solution finding with solution architects Strategically developing existing accounts and scaling customer projects for larger rollouts

To be successful in this role, you will need:

A degree in economics, industrial engineering, or computer science, as well as several years of experience (5+ years) in B2B SaaS sales with proven success in closing complex enterprise deals A passion for selling software solutions in the manufacturing industry Expertise in complex sales processes, value-based selling, and knowledge of the industrial environment and the sale of digital solutions for shift and deployment planning in the industry Your work style is structured, analytical, and solution-oriented. You work communicatively, resiliently, and maintain a clear overview even in complex situations

You will start after agreement – always at the beginning of a month You will work full-time (40 hours) & 30 days of vacation You will have an unlimited contract You will work in the Markets department You will speak secure German & English You will have a valid work permit; we can apply for a work permit in our recruitment process if necessary The procedure takes time and affects the start date

As a technology and business partner, MHP digitalizes processes and products for its customers and accompanies them in their IT transformations along the entire value chain. As a digitalization pioneer in the sectors of mobility and manufacturing, MHP transfers its expertise to various industries and is the premium partner for thought leaders on the way to a better tomorrow.

Worldwide, MHP supports over 300 customers: leading corporations and innovative medium-sized companies. MHP advises both operationally and strategically and provides recognized IT and technology expertise as well as specific industry know-how. As a OneTeam, MHP acts internationally with its headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

For 25 years, MHP has shaped the future together with its customers. Over 3,000 MHP employees unite the claim to excellence and sustainable success. This claim drives MHP further – today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

At MHP, you will grow in an innovative and supportive environment continuously. This makes us the perfect sparring partner for your development. For both professional input and professional networking. We offer you:

Appreciation. We support and appreciate colleagues as they are and celebrate our successes together. We are always happy about creativity and new impulses. Flexibility. Your working arrangement is up to you, both in terms of time and place. You have the opportunity to grow with us in tasks, knowledge, and responsibility.

You can find an extensive overview of our benefits here.

If you have any questions, please take a look at our FAQs on our career page.

For further inquiries, please contact our recruitment team at +49 (0)7141 7856 1600.

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About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

About the Role

The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.

This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realisation

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

• Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points

• Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

• Guide value realisation and measure impact through baselines, KPI definition, and post-deployment reporting

• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

• Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

• Serve as the technical advisor for existing customer implementations by guiding and optimising account setup, configuration, etc.

You’ll thrive in this role if you:

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work

• Deep, hands-on operational knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behaviour, limitations, techn

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