The Training Technician works closely with training leadership, instructional designers, mission operations trainers, and cross-functional engineering and operations teams. This is a hands-on, execution-focused role that enables high-quality delivery of live, hybrid, and customer-facing training without owning training content strategy. It bridges technical readiness with training execution.

Key responsibilities include setting up, configuring, and maintaining training hardware, software, and diagnostic tools prior to training events, ensuring training systems and simulators reflect current configurations compliant with production standards and product releases, testing and validating functionality of equipment used in live and practical training environments, and troubleshooting technical issues quickly to minimize disruptions during training sessions.

Additionally, the Training Technician will provide on-site technical support for instructors and trainees during classroom, workshop, and hands-on training events, operate and support AV technology, connectivity, virtual-classroom tools, and LMS tools during live and hybrid sessions, assist with practical setups for simulations, demonstrations, and equipment exercises, and serve as first-line technical contact for training participants experiencing technical issues.

Required qualifications include a technical associate or bachelor's degree in Information Technology, Engineering Technology, or a related technical field, demonstrated experience supporting advanced technical systems in a hands-on environment, strong troubleshooting and problem-solving skills with hardware, software, and networked systems, and excellent communication skills and ability to work with technical and non-technical audiences.

Preferred qualifications include experience in support of live training environments, mission operations, simulation labs, or field training, familiarity with autonomous systems, maritime systems, or complex hardware configurations, prior experience with LMS tools, AV support equipment, and training delivery support, and experience with DoD, defense contractor, or regulated industry environments.

The Training Technician will work in a dynamic training environment with rapid setup and change, and will be required to adapt to shifting priorities and dynamic training schedules. The role will also involve prolonged periods of sitting at a desk and working on a computer, manual dexterity to operate a computer keyboard, mouse, and other office equipment, lifting and carrying items up to 20 pounds occasionally, and ability to work in varying environmental conditions including shipyards, fabrication spaces, and onboard vessels.

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The ideal candidate is highly detail-oriented, proactive, and experienced working on projects involving enterprise platforms such as Salesforce, MuleSoft, and Slack, without requiring hands-on configuration or development experience in those tools.

Responsibilities:

• Requirements Elicitation and Documentation: Partner with business stakeholders to gather, analyze, and document detailed business requirements, functional specifications, user stories, acceptance criteria, and process flows. Ensure requirements are complete, unambiguous, and ready for development.
• Delivery Support and Coordination: Act as a delivery partner to product owners and delivery teams, ensuring scope, dependencies, assumptions, and integration touchpoints are clearly understood and actively managed throughout the project lifecycle.
• Agile and Scrum Support: Support Agile teams by facilitating or assisting with backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives as needed to maintain effective sprint execution.
• Backlog Management: Work with product owners to groom and prioritize the backlog, ensuring stories are well-defined, properly sized, and aligned with business and integration objectives.
• Stakeholder Engagement: Serve as a key liaison between business and technology teams, including Salesforce, MuleSoft, and collaboration platform teams. Maintain clear communication, manage expectations, and drive alignment.
• Risk and Dependency Management: Identify risks, dependencies, and potential delivery blockers early, particularly across integrated systems, and work to resolve them before they impact delivery.
• Process and Continuous Improvement: Identify gaps or inefficiencies in requirements definition, delivery coordination, and cross-team collaboration, and recommend practical improvements.
• Documentation and Traceability: Maintain high-quality documentation and ensure traceability from business needs through development, testing, and release.

Qualifications:

• Bachelor’s degree or equivalent experience in Business Administration, Information Systems, Information Technology, or a related field.
• Minimum of 5 years of experience as a Business Analyst or Business Systems Analyst in enterprise environments.
• Strong experience working on Agile or Scrum-based projects.
• Demonstrated experience supporting projects that involved Salesforce, MuleSoft, and or Slack, without a requirement for hands-on system configuration or development.
• Proven ability to write clear, detailed requirements, user stories, and acceptance criteria.
• Experience partnering closely with technical teams, architects, and integration partners.
• Familiarity with Agile and documentation tools such as Jira, Confluence, or similar platforms.
• Exceptional attention to detail and a proactive approach to identifying and resolving gaps.
• Strong communication and facilitation skills across technical and non-technical audiences.
• Ability to manage multiple initiatives and competing priorities in a fast-paced environment.

Additional Information:

• We are open to hiring in San Diego, CA; Washington, DC; Austin, TX; and Virginia Beach, VA.
• Occasional travel, less than 10 percent, may be required.
• Flexibility may occasionally be required to support critical milestones or urgent business needs.

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

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