At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Customer Solutions Engineer (CSE), you are the technical heartbeat of the customer journey. You will be the trusted technical advisor throughout the lifecycles of select Mid Market Customers. You will leverage your knowledge to ensure our customers understand and utilize the Cloudflare Connectivity Cloud platform to its fullest extent.

Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment. While you will support the entire Cloudflare stack,including our core Security and Performance suites,you will serve as the team’s Subject Matter Expert (SME) for Cloudflare’s Developer Platform.

You will bridge the gap between "traditional" networking and "modern" serverless development, helping customers migrate legacy logic to the edge.

As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions.

Fundamentally, you are enamored with how the internet works.

You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.

Additional responsibilities will include:

• You will be part of a team of CSMs and CSEs supporting Mid Market customer(s) needs.

• From a technical perspective, your primary responsibilities will be to guide customers through their onboarding of Cloudflare products and services, demonstrating a nuanced understanding of complex customer environments, ensure customers see the full value in Cloudflare's products and advise on technical best practices via 1:1 engagements

• Full-Stack Advisory: Guide customers through the end-to-end onboarding of Cloudflare’s core services (DNS, WAF, CDN, and Zero Trust) while prioritizing the adoption of the Developer Platform.

• Edge Architecture Consulting: Lead technical deep-dives into Cloudflare Workers, Pages, R2, and D1, helping customers architect "edge-first" applications.

• Collaborate with Customer Support, Technical Account Managers, Product, Engineering, and other teams to assist with technical escalations

• You will take part in content creation and delivery for technical customer workshops for your area of expertise

• Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise

• Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices

Examples of desirable skills, knowledge and experience

• Minimum 3+ years of prior post-sales customer relationship management (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider.

• Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).

• Deep understanding of how the internet works and the desire to expand that knowledge.

• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP

• Reverse and forward proxies and the applications of both

• Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust

• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3

• Enjoying the adventure of troubleshooting and solving technical problems

• Understanding why Cloudflare plays an increasingly important role on today’s internet

• Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence

• Edge & Serverless Proficiency: Hands-on experience (professional or significant personal projects) building with serverless technologies.

• Code Literacy: Proficiency in JavaScript or TypeScript( or similar) is required.

• Modern Dev Workflow: Understanding of modern CI/CD pipelines, Git-based workflows, and how they integrate with edge deployment platforms.

• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills

• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts.

• Excellent written and verbal communication skills with the ability to explain technical concepts clearly.

• Customer-first mindset with patience, empathy, and strong problem-solving skills.

• Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.

• Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).

• Comfort with debugging code, reviewing logs, and testing APIs.

• Ability to manage multiple projects, work to deadlines, and prioritize between competing demands

Bonus!

• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

• Experience building or deploying applications on Cloudflare Workers.

• Understanding of distributed systems and serverless architecture.

• Familiarity with relational and non-relational databases.

• Understanding of AI concepts and experience using AI models in real-world applications.

• Experience contributing to open source or engaging with developer communities.

• Certifications such as AWS Solutions Architect or GCP Cloud Architect

XML job scraping automation by YubHub

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.

Responsibilities:

• As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:

• You will be part of a regional team and will work closely with CSMs working with the regional customers of Cloudflare

• From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices

• Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics

• Provide customers with clear proactive technical guidance and expertise across all our products

• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations

• Proactively identify opportunities for expansion for existing customers

• Promote retention by capturing and communicating gaps in product or features

• Contribute towards the success of the CSE role through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices

Experiences might include a combination of the skills below:

• Deep understanding of how the internet works and the desire to expand that knowledge

• Demonstrated experience with a coding language (e.g. JavaScript, Python, etc) and a desire to expand those skills

• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts

• Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence

• Ability to manage a project, work to deadlines, and prioritize between competing demands

• Great communication skills & stakeholder management skills

• Ability to read and write in an additional APAC language

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

XML job scraping automation by YubHub

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

About the Department

Customer Solutions Engineers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

As a Digital Customer Solutions Engineer, (CSE), you will be the trusted technical advisor throughout a customer's lifecycle. You are a Cloudflare product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.

As a Digital CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works.

You will work closely with Digital Customer Success Managers (CSMs) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer's needs. Additional responsibilities will include:

• As a critical member of the Digital team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events:
• You will be part of a regional pool of CSMs and CSEs supporting customers needs.
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices via 1:many events and limited 1:1 engagements
• You will take part in content creation and delivery for technical customer workshops for your area of expertise
• Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Proactively identify opportunities for expansion for existing customers
• Promote retention by capturing and communicating gaps in product or features
• Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices

Examples of desirable skills, knowledge and experience:

• Fluency in English is required. Any European language on top is preferred but not exclusive.
• 6+ years of prior post-sales customer relationship management
• Deep understanding of how the internet works and the desire to expand that knowledge. For example:
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• Reverse and forward proxies and the applications of both
• Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
• Enjoying the adventure of troubleshooting and solving technical problems
• Understanding why Cloudflare plays an increasingly important role on today's internet
• Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
• Ability to manage a project, work to deadlines, and prioritize between competing demands

XML job scraping automation by YubHub

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilise the Cloudflare platform to its fullest extent.

Responsibilities

As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:

• You will be part of a regional team and will work closely with CSMs supporting the regional book of business

• From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organised onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices

• Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics

• Provide customers with clear proactive technical guidance and expertise across all our products

• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations

• Proactively identify opportunities for expansion for existing customers

• Promote retention by capturing and communicating gaps in product or features

• Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices

• The role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.

Experiences might include a combination of the skills below:

• Fluency in English and Mandarin is required. Proficiency in Cantonese is considered an advantage.

• 3+ years of prior post-sales customer relationship management

• Deep understanding of how the internet works and the desire to expand that knowledge.

• Enjoying the adventure of troubleshooting and solving technical problems

• Understanding why Cloudflare plays an increasingly important role on today’s internet

• Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence

• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills

• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.

• Ability to manage a project, work to deadlines, and prioritise between competing demands

Bonus!

• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

XML job scraping automation by YubHub

As a Digital Customer Solutions Engineer, you will be the trusted technical advisor throughout a customer's lifecycle. You are a Cloudflare product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.

Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment. As a Digital CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions.

Fundamentally, you are enamored with how the internet works. You will work closely with Digital Customer Success Managers (CSMs) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.

Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer's needs.

Additional responsibilities will include:

• As a critical member of the Digital team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events:
• You will be part of a regional pool of CSMs and CSEs supporting customers needs.
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices via 1:many events and limited 1:1 engagements
• You will take part in content creation and delivery for technical customer workshops for your area of expertise
• Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Proactively identify opportunities for expansion for existing customers
• Promote retention by capturing and communicating gaps in product or features
• Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices

Examples of desirable skills, knowledge and experience

• Fluency in English is required.
• 6+ years of prior post-sales customer relationship management
• Deep understanding of how the internet works and the desire to expand that knowledge.
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• Reverse and forward proxies and the applications of both
• Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
• Enjoying the adventure of troubleshooting and solving technical problems
• Understanding why Cloudflare plays an increasingly important role on today's internet
• Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
• Ability to manage a project, work to deadlines, and prioritize between competing demands

XML job scraping automation by YubHub