The Assistant Branch Supervisor is responsible for the branch production and leadership in all areas of operations, member service, business development and lending, to ensure our members receive a high level of service while ensuring that all business, regulatory, and production requirements are met.
\nKey responsibilities include:
\nMember Service: Ensure all branch staff can assist members in a professional, courteous, efficient manner while accurately executing transactions, account file maintenance, opening or closing accounts, inputting or processing a loan application, and completing IRA documents etc.
\nSales: Build and maintain an environment where staff are evaluating members' needs and cross-selling products and services to meet those needs, in turn reaching the branch sales goals as well as their individual sales goals.
\nSupport Branch Staff: Assist Branch staff with questions that arise from daily interaction with members. Train and Develop staff so that they can be successful in their goals.
\nTechnical and Analytical Skills: Capable of working in and troubleshooting multiple systems, build working knowledge on regulations and policies in order to reinforce knowledge with staff, and able to multitask.
\nCommunicate effectively with the Branch Manager on all aspects relating to the branch, whether member or staff related while representing HFCU in a professional manner to all internal and external customers, business partners, community and Honda Companies with a high degree of business ethics.
\nSupport Branch Manager with strategy to ensure all branch and individual goals and metrics are met.
\nSupport Branch Manager to ensure all HFCU internal controls, policies and procedures are followed and maintained.
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