You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure.

Key responsibilities include:

• Providing high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
• Diagnosing, triaging, and investigating reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
• Developing a deep understanding of customer workloads and use cases to provide tailored technical support.
• Coordinating remote troubleshooting and hardware interventions with Data Center Technicians.
• Creating and maintaining internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
• Participating in an on-call rotation to support production clusters and ensure operational reliability.
• Collaborating with engineering teams to improve hardware reliability, software stability, and system performance.
• Implementing automation and scripting to streamline support workflows and reduce manual interventions.
• Performing in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
• Providing feedback to internal teams on common support issues to drive continuous improvements.
• Working with networking teams to troubleshoot connectivity issues affecting customer workloads.
• Supporting supercomputing infrastructure running GPU workloads at scale.
• Driving operational excellence by refining internal processes and support methodologies.

To succeed in this role, you will need:

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
• Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment.
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.
• Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments.
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Hands-on experience with firmware updates, BIOS configurations, and driver management.
• Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.
• Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.
• Experience in scripting and automation (Python, Bash, Ansible, or similar).

If you're a curious and analytical individual with a passion for problem-solving and a desire to work in a fast-paced environment, we'd love to hear from you!

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At Cloudflare, we are on a mission to help build a better Internet. We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Our network is used by millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

Role Summary

The Egress team was formed to own a very important aspect of Cloudflare's network-as-a-service: Egress connectivity for our vast portfolio of products. As a member of the Egress team, you will be a key technical contributor to a cutting-edge network software infrastructure used by a growing number of Cloudflare products to connect to any destination from Cloudflare's network.

Responsibilities

• Make daily progress on assigned engineering tasks, such as designing systems, writing specs, writing and pushing code via git, writing release plans for complex changes, rolling out production releases and working with other teams to coordinate system actions
• Participate in daily and ad-hoc team meetings to share progress and collaborate
• Participate in the team’s on-call schedule to ensure uptime of our production systems
• Investigating customer issues that are escalated to the Egress team for triage and resolution
• Responding to questions from other teams in the Egress team’s internal, public chat room
• Using AI-powered tools and systems as part of your daily workflow to analyze and extend codebases, introspect production systems and datasets, and accelerate problem-solving

Requirements

• Programming experience in Go or Rust and a desire to improve your skills in both
• A solid grasp of networking protocols in Layers 3 and 4 of the OSI Model
• Knowledge of HTTP, TLS, and CDN networks
• Experience in implementing secure and highly-available distributed systems
• Strong ability to debug issues in complex systems
• Strong collaboration and communication skills
• Experience/interest in HTTP networking and VPN technologies
• Experience/interest in network performance monitoring and tuning
• Willingness to adopt and integrate AI tools and systems into your engineering workflow

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

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