43451ca0-c78 Premium Support Engineering Manager (Singapore) Replit is seeking a Premium Support Engineering Manager to build and lead a high-performing team responsible for delivering fast, technically deep, and reliable support to its most valuable customers. As a player-coach, you will balance hands-on technical support with team leadership and operational ownership.

Key responsibilities include building and leading a regional team of Premium Support Engineers, operating as a player-coach, owning the end-to-end Premium Support experience, overseeing daily operations of the Premium Support queue, serving as the escalation lead for critical or sensitive issues, and leading incident communication for Premium customers.

The ideal candidate will have 5+ years of experience in technical support, developer support, or similar roles within a technology company, with 2+ years in a leadership or management capacity. They should have a strong technical foundation in software development, systems, or DevOps workflows, and experience operating in fast-moving, ambiguous environments.

In addition to a competitive salary and equity, Replit offers a range of benefits, including health, dental, and vision insurance, 401(k) program with a 4% match, and flexible time off.

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]]> Full time senior hybrid Technical support, Developer support, Leadership, Management, Software development, Systems, DevOps workflows, AI-assisted development workflows, Debugging AI-generated code, Building internal support tools, Automation Engineering Technology Replit https://logos.yubhub.co/replit.com.png Replit is a software creation platform that enables anyone to build applications using natural language. It has millions of users worldwide. https://replit.com/ https://jobs.ashbyhq.com/replit/a711b209-9b7b-48b8-b16b-a24b1bfee40e Remote - Singapore 2026-04-24