When Karl Elsener introduced the original Swiss Army knife, he wasn't just crafting a tool; he was defining a new standard for adaptable craftsmanship, something that works just as well in a workshop as it does in the wild.
\nThat spirit is at the heart of this Account Executive role at Mercury, where success comes from being a true multipurpose operator: someone who can prospect, run discovery, adapt on the fly, decode messy financial workflows, and make founders feel understood and supported.
\nAt Mercury, we build modern business banking along with tools for payments, cards, and cash management so companies can run their finances from a single, intuitive dashboard. We are looking for multiple Account Executives to help a wide range of businesses make Mercury the core of how money moves through their company.
\nOne day you might be talking to a fast-growing AI startup, the next to an ecommerce brand you love, or a 30-year-old family-owned business that is ready to modernize its banking and finance operations. Many of these customers are lean and fast-moving, and they will look to you as a partner who understands both their business and their operations.
\nThis is a full-cycle, quota-carrying, consultative role in a fast-changing environment where you will build and iterate on your own sales motion.
\nResponsibilities
\nWho You Are
\nQualifications
\nCompensation
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As a Commercial Counsel, you will serve as both lead commercial counsel and embedded product counsel, specifically dedicated to supporting the Helpshift AI-first customer service platform and the wider Player Engagement service line. Key responsibilities: * Act as the primary legal point of contact for the Helpshift and PE Sales teams, leading the drafting and negotiation of complex SaaS agreements and Master Service Agreements (MSAs) with global enterprise customers. * Develop and maintain "playbooks" and approved fallback positions, standard response libraries for negotiations, and other deal support materials. * Partner with the engineering and product teams throughout the Product Development Lifecycle (PDLC) to identify and mitigate legal risks in new and evolving product features. * In collaboration with the Global Head of Privacy & AI Governance, ensure that the Group's responsible AI framework is implemented by Helpshift, ensuring the platform complies with emerging global regulations, including those related to AI, data protection and platform regulations. * Advise on data scraping, model training, and intellectual property matters related to generative AI and proprietary customer support data, including licensing, ownership and use-rights considerations. * Identify and implement efficiencies in the contracting process for the PE team, including updating templates and contracting workflows for new service offerings. * Work closely with the Group's Privacy, AI Governance and Information Security teams, and other key stakeholders, to ensure a unified approach to client contracting and product management. 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