As an intern, you will play a vital role in helping us maintain a high-quality, automated content ecosystem by ensuring that our AI tools are performing correctly and our content remains accurate. You will work closely with our team to learn how AI agents are built, how to audit them for accuracy, and how to maintain organisational standards in a fast-paced environment.

This role is perfect for someone who is comfortable with technology, loves to organise information, and is eager to see how Large Language Models (LLMs) are used in a real business setting.

Responsibilities:

• AI Agent Testing: Run 'test drives' on our AI agents to ensure they are following instructions and flag any instances where the AI goes off-track.
• Content Verification: Review AI-generated drafts to check for factual accuracy, tone, and formatting, making manual updates where necessary to meet our standards.
• Content Gap Analysis: Use specialised tools to help identify topics we haven't covered yet and suggest ways to make our existing content more helpful.
• Audit Assistance: Support our governance process by using AI tools to scan our content library, helping us identify outdated information that needs a refresh.
• Workflow Maintenance: Help keep our 'instruction manuals' (for both humans and AI) up to date as our brand guidelines and technology evolve.
• Stakeholder Support: Help prepare simple reports or impact summaries to show business partners how our AI content is performing.

Who We Are Looking For:

• Currently pursuing a Bachelor's degree (graduating in December 2026 or Spring 2027) in, Data Science, Information Management, Library and Information Science, Digital Media, Cognitive Science, or a related field that bridges technology and communication.
• Experience with AI Prompt Engineering, LLM Familiarity, Data Tooling and Technical Troubleshooting
• Hyper-detail oriented, Process minded, Analytical thinking
• Inquisitive Nature, Adaptability, Clear communication

Okta's Intern Program

As an intern, you'll do real work that matters. While you're on board, you'll work on meaningful projects and have an opportunity to see what working at Okta is all about. You'll also have the support of your mentor and manager to help you develop new skills.

Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you'll do that through participating in events like our Executive Speaker Series and Brown Bags. And of course, we want you to have fun, too.

Our internship program includes exciting opportunities to connect with your cohort beyond the office through classic local outings like Cubs games and the Chicago Architecture Boat Tour.

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This role will support compliance management in reviewing new products and services to ensure they are compliant with BSA/AML and consumer protection regulations and understanding the types of controls that would be needed in order to mitigate AML risk. Most importantly, they will serve as our growing department’s ‘lead,’ offering support and expertise in financial crimes compliance.

Your day-to-day:

• Own and optimize AML transaction monitoring and screening systems (e.g., rules tuning, threshold adjustments, alert calibration).
• Analyze alert and case data to identify trends, gaps, and opportunities to improve detection efficiency and effectiveness.
• Investigate and clear transaction monitoring alerts.
• Partner with Product, Data, and Engineering teams to design, implement, and enhance AML controls.
• Act as the primary point of contact for AML vendors, managing system performance, enhancements, and issue management.
• Conduct ongoing validation and testing of monitoring scenarios to ensure alerts are accurate, risk-aligned, and defensible.
• Support model/rule governance, including documentation, tuning rationale, and audit/regulatory readiness.
• Perform quality assurance on alerts, cases, and SAR/UAR outputs to ensure consistency and regulatory compliance.
• Contribute to the development and enhancement of AML policies, procedures, and risk assessments.
• Assist with audits, regulatory exams, and internal reviews related to transaction monitoring and screening systems.
• Identify and drive automation and process improvements across AML operations and systems.
• Support ad-hoc analyses and strategic initiatives as Greenlight scales.

What you’ll bring to the team:

The position will be fast-paced with no day being the same as the one before, so we are looking for a fun, energetic individual who is passionate about financial crimes and compliance in addition to the below:

• 5–7 years of AML/BSA/CTF experience within a bank, fintech, or money services business.
• Strong hands-on experience with AML systems (transaction monitoring and/or screening), including rules tuning, scenario development, or alert optimization.
• Demonstrated experience working with AML data (alert volumes, false positives, typologies, segmentation, etc.).
• Experience working with or managing third-party AML vendors (e.g., ComplyAdvantage, Oscilar, Actimize, Verafin, etc.).
• Familiarity with model/rule validation, tuning methodologies, and/or system implementation is strongly preferred.
• CAMS, CFE, or similar certification preferred.
• Solid understanding of BSA/AML regulations, OFAC, and suspicious activity reporting requirements.
• Ability to translate regulatory requirements and risk insights into practical system rules and controls.
• Strong analytical mindset with experience using data to drive decisions (SQL or data tooling is a plus, but not required).
• Comfortable working cross-functionally with technical and non-technical stakeholders.
• Ability to operate independently in a fast-paced, evolving environment.

Work perks at Greenlight:

• Medical, dental, vision, and HSA match
• Paid life insurance, AD&D, and disability benefits
• Traditional 401k with company match
• Unlimited PTO
• Paid company holidays and pop-up bonus holidays
• Professional development stipends
• Mental health resources
• 1:1 financial planners
• Fertility healthcare
• 100% paid parental and caregiving leave, plus cleaning service and meals during your leave
• Flexible WFH, both remote and in-office opportunities
• Fully stocked kitchen, catered lunches, and occasional in-office happy hours
• Employee resource groups

Additional Information

Our stance on salaries: Greenlight provides a competitive compensation package with a market-based approach to pay and will vary depending on your location, experience and skill set. The total compensation package for this position will also include a discretionary performance bonus, equity rewards, medical benefits, 401K match, and more.

Greenlight conducts continuous compensation evaluations across departments and geographies to ensure we are keeping our pay current and competitive.

The estimated base pay range for this position in (NY, CA, WA): $60,000 - $80,000

The estimated base pay range for this position in (CO): $60,000 - $70,000

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About the Team

At OpenAI, our User Operations team safeguards our products and users from abuse, fraud, and safety risks. We serve as part of the company’s frontline safety infrastructure—helping ensure real-world user experiences translate into timely, high-integrity decisions and durable improvements. We operate at the intersection of operations, user trust, and risk management, collaborating cross-functionally with partners across Legal, Policy, Engineering, and Product, as well as external vendors.

About the Role

We are seeking a sharp, adaptive, and technically capable Operations Analyst to help scale and evolve our user safety and risk operations—focused on complex, time-critical issues where the right decision can materially change outcomes for users and the business.

In this role, you’ll sit on the frontline of user safety: detecting and assessing high-impact risks that surface in real-world product usage and driving them to resolution alongside teams across the company. You’ll turn messy, ambiguous signals into clear actions—improving how we respond in the moment while also strengthening the systems (processes, documentation, and automation) that make consistent, high-quality decisions possible at scale. This is a high-autonomy role with visible impact: you’ll own workstreams end-to-end and measure success through faster response, higher quality outcomes, and reduced risk.

Location / work model: London (hybrid, 3 days/week in-office).

_Please note: This role may involve exposure to sensitive or concerning content. Strong discretion, good judgment, and resilience are essential._

In This Role, You Will

• Triage and resolve complex, high-sensitivity user issues and escalations, including trust & safety incidents and other time-critical risk reviews.

• Conduct risk evaluations and investigations using internal tooling, operational documentation, and appropriate external sources when relevant.

• Serve as an incident manager for sensitive reviews requiring nuanced interpretation, clear decision-making, and strong cross-functional coordination.

• Partner with stakeholders across Legal, Policy, Product, Engineering, and Support to drive fast, defensible outcomes—and ensure lessons learned translate into improvements to user experience, policy interpretation, and safety operations.

• Design and improve operational workflows (intake, triage, escalation pathways, QA, training, and governance) with a strong focus on consistency, scalability, and auditability.

• Build and maintain playbooks, decision trees, knowledge articles, and macros, and continuously refine them based on new learnings.

• Take an automation-first approach: identify repetitive work, redesign the workflow, and prototype automation using AI tools, no-code platforms, or lightweight scripting (in partnership with technical counterparts as needed).

• Monitor operational health through quality audits, SLA tracking, escalation accuracy, and trend analysis, and propose interventions grounded in clear metrics.

• Contribute to vendor enablement and governance, including training, calibration, and process improvements—especially during transitions or ramp periods.

You Might Thrive in This Role If You

• Have 5+ years of experience in trust & safety, risk operations, investigations, incident response, or comparable high-judgment operational work in a fast-moving environment.

• Are highly technical for an ops role: strong analytical skills (e.g., SQL), comfortable working with data tooling/dashboards, and able to translate insights into operational changes.

• Can operationalize ambiguous risk signals into structured inputs for classifier/detection development—including taxonomy design, labeling guidance and quality standards, and feedback loops that improve performance over time (in collaboration with technical stakeholders).

• Operate with high standards and high conviction: you can form clear, defensible points of view, communicate them crisply, and drive decisions to closure.

• Default to systems thinking: you routinely turn one-off fixes into repeatable processes, and you measure impact (time saved, accuracy improved, risk reduced).

• Are AI-fluent and know how to apply model/agent tooling in real workflows—while maintaining strong QA discipline and appropriate safeguards.

• Communicate clearly and effectively—especially in writing—when dealing with sensitive topics and complex tradeoffs.

• Thrive in ambiguity, manage multiple priorities simultaneously, and stay effective as context changes.

Nice to Have

• Experience building QA programs, calibrations, sampling plans, or standardized review practices for sensitive workflows.

• Experience working with scaled vendor operations and governance models.

• Familiarity with building lightweight automation (scripts, no-code tools, workflow automation) in operational contexts.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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