What's the opportunity?
\nIntercom treats our website as a product. As the Staff PM for Web Growth, you’ll own the delivery of our growth strategy and performance of our entire web presence, including intercom.com and fin.ai. These sites are critical growth engines: they must deliver measurable results while setting the standard for user experience, clarity, and innovation.
\nThis is a high-impact role: you’ll combine deep analytical skills with strategic vision, identifying opportunities across CRO, demand generation, and funnel performance, and translating them into actionable roadmaps. You’ll also play a leadership role in mentoring other PMs and elevating the overall bar for growth excellence.
\nWhat will I be doing?
\nWhat skills do I need?
\nBenefits
\nWe are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
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\nWe’re looking for someone to own the technical foundation for how Cursor measures marketing performance end-to-end. You will build reliable tracking (client + server-side), wire up CRM and warehouse integrations, and create reporting that the paid and lifecycle teams can trust for optimization and experimentation. This role sits at the intersection of marketing ops, data engineering, and analytics, and will partner closely with paid media, revenue ops, and data.
\nWhat you’ll do
\nYou may be a fit if
\nName
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\nWill you now or in the future require visa sponsorship to work in the country where this position is located?
\nHas someone at Cursor referred you for this role? If so, please include their email here
\nDescribe your experience implementing server-side tracking. What tool(s) did you use?
\nWalk through how you’ve pushed offline conversion events (e.g., SQL, Opportunity, Closed Won) back into Google Ads.
\nWhat tools have you used for data syncing (Hightouch, Zapier, APIs, webhooks, etc.)?
\nWhat reporting and BI tools have you used to build marketing and pipeline dashboards? Please describe what you built and the data sources involved.
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\nThis is a high-impact role for someone who is equally comfortable designing operational frameworks and rolling up their sleeves to execute — whether that's orchestrating a multi-channel campaign, refining our lead scoring model, or partnering with Data to make sure our marketing signals are clean and actionable.
\nYou'll collaborate closely with MarTech, Data, RevOps, and the broader marketing teams across the organisation to turn strategy into execution across email, push, in-app, web, product, brand, lifecycle, and demand generation programs.
\nIn This Role You Will:
\nOwn process, orchestration, and enablement across campaigns
\nOptimise and customise our martech stack to support campaign execution
\nEnsure proper reporting and measurement
\nBe marketing's lead partner to the Data team
\nSupport lead management, scoring, and funnel operations
\nRequired Skills & Experience:
\nFull-Time Employee Benefits Include:
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\nSan Francisco; New York City; Remote - US
\nEmployment Type
\nFull time
\nLocation Type
\nHybrid
\nDepartment
\nIntelligence & Investigations
\nCompensation
\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
\nMore details about our benefits are available to candidates during the hiring process.
\nThis role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
\nAbout the Team
\nOpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe achieving this goal requires real-world deployment and continuous iteration based on how our products are used—and misused—in practice.
\nThe Intelligence and Investigations team supports this mission by detecting, investigating, and disrupting the misuse of our products, particularly critical or novel harms. Our work enables partner teams to develop data-backed model policies and build scalable safety mitigations. By precisely understanding abuse, we help ensure OpenAI’s products can be used safely to build meaningful, rewarding applications.
\nAbout the Role
\nAs a Technical Abuse Investigator on the Intelligence and Investigations team, you will be responsible for detecting, investigating, and disrupting malicious use of OpenAI’s platform. You will further scale parts of the investigative process to help our team disrupt harm at scale. This role combines traditional investigative judgment with strong technical fluency: much of the work involves navigating complex datasets to surface actionable abuse signals, not just reviewing individual reports.
\nIn addition to conducting investigations directly, this role is explicitly designed to act as a force multiplier for the broader investigations team. You will be scaling or automating highly manual, important and nuanced processes. You will design and implement lightweight technical solutions—such as notebook templates, data pipelines or internal utilities—that enable specialized investigators to identify, track, and action abuse at a greater scale than a single investigator can currently achieve. Success in this role is measured not only by investigations completed, but by how effectively your work enables you and your team members to operate more efficiently and consistently.
\nYou will work closely with engineering, legal, investigations, security, and policy partners to respond to time-sensitive escalations, investigate activity that falls outside existing safeguards, and translate investigative insights into scalable detection and enforcement strategies.
\nThis role includes participation in an on-call rotation to handle urgent escalations outside of normal work hours. Some investigations may involve sensitive content, including sexual, violent, or otherwise disturbing material. This role will work PST and is open to remote work within the United States, though we heavily prefer candidates based in San Francisco or New York.
\nIn this role, you will:
\nYou might thrive in this role if you:
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