This role owns the end-to-end roadmap and operational health of recruiting infrastructure,from vendor lifecycle and tooling strategy to data quality standards, self-service insights, and workflow automation. You'll partner closely with Recruiting leadership, Systems & Enablement Leads (who administer and support our tools day to day), People Analytics, People Tech/Talent Systems, IT, Legal, and Finance/Procurement.

Responsibilities:

• People Leadership: Lead and develop Systems & Enablement Leads; set priorities, operating cadences, and performance expectations to ensure reliable ownership of recruiting workflows and tooling.
• TA Tech Stack (Roadmap + Vendor Lifecycle): Own the full lifecycle of the recruiting tech stack, including tool health audits, vendor management/renewals, adoption improvements, deprecations, and the evaluation/implementation of new tools when there is clear ROI.
• Operational Efficiency + Experience: Drive a prioritized roadmap that reduces manual work and improves recruiter, coordinator, hiring manager, and candidate experience through better workflow design, configuration, and governance.
• Data Integrity & Foundations: Partner with Recruiting leadership and People Analytics to align on the metrics that matter, standardize definitions, and build self-service visibility into funnel health, pipeline flow, recruiter capacity, bottlenecks, and time-to-hire.
• Data Quality & Governance: Establish data quality standards and operating mechanisms that drive accountability for data hygiene across Recruiting (guardrails, audits, validation rules, enablement, and monitoring).
• Integrations: Collaborate with People Tech/Talent Systems, IT, and People Analytics to design and deliver reliable integrations across ATS, HRIS, scheduling, assessments, offers, and downstream systems.
• Automation (Including AI Pilots): Identify repetitive manual work and implement durable fixes via configuration, automation, and systems improvements; pilot and scale pragmatic AI-enabled workflows where valuable and safe.
• Change Management & Enablement: Own rollout planning, training, documentation, and communications so changes land smoothly; build operating cadences (intake, prioritization, release notes, stakeholder updates, hypercare, retros) that keep the ecosystem healthy and transparent.

Requirements:

• 10+ years of progressively responsible experience in recruiting operations, talent systems, people technology, or TA programs in a fast-paced, scaling environment.
• Proven success owning a TA systems roadmap and optimizing a modern tech stack to reduce manual work and improve user experience (ATS + scheduling + assessments + reporting ecosystem). Preference towards Ashby experience.
• Demonstrated ability to operationalize TA metrics, build self-service dashboards, and use data to influence hiring strategy and operational priorities.
• Hands-on experience partnering with People Tech/Talent Systems and IT to deliver integrations and system changes reliably.
• Strong track record of establishing data quality standards, driving accountability for accurate system usage and data hygiene, and applying systems thinking on a high-velocity team.
• High ownership, excellent judgment, and the ability to influence cross-functional stakeholders (including leadership) through ambiguity and competing priorities.
• Curiosity and pragmatism around automation/AI,energized to explore solutions and scale what works responsibly.

Workplace & Location: This role is based in our San Francisco office and we aren’t considering remote applications at this time. We offer relocation support to new employees, and we use a hybrid work model: three days in the office per week with optional work from home on Thursdays and Fridays.

XML job scraping automation by YubHub

This role is the backbone of our Global Sales organisations, providing a blend of technical Salesforce administration and high-level data stewardship. You will ensure that Salesforce CPQ, OLM, and multiple Salesforce instances run with high process integrity while simultaneously managing the data quality and firmographic insights that drive our Sales organisation forward.

Responsibilities:

• Salesforce Administration: Manage user setup, roles, profiles, permissions, and security settings. Serve as the escalation point for advanced user requests and troubleshoot complex and multi-instance issues. Ensure Compliance with security and access governance policies. Monitor system usage and adoption to recommend improvements.

• System Maintenance: Maintain page layouts, workflows, validation rules, and approval processes. Configure and maintain Salesforce support processes.

• Data Stewardship: Perform data audits and investigations across systems to enhance firmographic information. Fix data issues following standard operating procedures and data policies.

• Operational Excellence: Monitor and Manage Salesforce case queues to meet SLAs. Oversee the synchronisation of Salesforce data with ERP/Billing systems to ensure seamless order-to-cash cycles.

• Strategy & Documentation: Provide documentation for implementation changes to data quality standards. Document data requirements, strategy, and rules (standardisation, cleansing, and validation) for both legacy and new environments.

• Collaboration: Partner with Sales Ops, Finance, IT, and Business Stakeholders to identify and drive automation advances that improve operational efficiency.

• Testing & Training: Support UAT and deployments while developing training materials to empower our end users.

Qualifications:

• Salesforce Expertise: 3+ years of experience as a Salesforce Administrator (Sales Cloud) with an active Salesforce Administrator certification (ADM-201).

• Data Analysis: Demonstrable experience executing data quality analysis within complex, federated system architectures.

• Process Mindset: Experience in Sales Operations support and a basic understanding of data providers like ZoomInfo.

• Technical Logic: Ability to evaluate data risks, troubleshoot integrated system issues, and provide solutions in a timely manner.

Desired:

• Advanced Certifications: Salesforce Certified Advanced Admin.

• Technical Stack: Experience with SQL, Heroku, or Python (specifically for data pipelining).

• Analytics: Familiarity with Tableau and Tableau CRM (CRM Analytics).

• Automation: Knowledge of Apex, Flow, SOQL, and advanced Salesforce automation.

• Soft Skills: Excellent written and verbal communication skills; ability to build relationships across all levels of the organisation.

• Linguistic Diversity: Proficiency in multiple languages applicable to the NAMER region is a plus.

XML job scraping automation by YubHub