Your role will involve constant innovation, testing new approaches, learning from outcomes, and executing with precision. By leveraging creativity, collaboration, and a strategic mindset, you will contribute to the evolution of Platform Solutions and create a measurable impact across the firm.

Responsibilities:

• Content Discovery and Analysis: Research, discover, and vet data and research products to formulate a view on their potential value for investment professionals. Stay informed of industry trends, changes to known products, and new products not yet in use at the firm. Build and maintain detailed documentation on providers and products within your focus area.
• Author and publish proprietary commentary and reports on content within your focus area to drive value to investment professionals. Leverage your expertise to optimize the firm's portfolio of data and research within your focus area; onboard new high-value products at best-in-class pricing, offboard inferior products, and guide investment professionals toward the best products for their strategy.
• Innovation and Strategic Impact: Continuously evaluate and enhance the processes for sourcing, vetting, and delivering content to investment professionals at scale; test new approaches and learn from outcomes to refine and improve workflows. Develop and execute a unique value proposition for your role within Content Solutions, ensuring alignment with the needs of investment professionals and the broader platform.
• Cross-Functional Collaboration: Partner with investment professionals to understand their unique processes and recommend tailored content solutions; learn from their insights and feedback to continuously improve the firm's content platform and portfolio. Work closely with Corporate Access and Broker Relations to identify synergies and deliver innovative solutions that enhance the PSEM platform.
• Building Strategic Relationships: Develop 1x1 relationships with investment professionals to understand their unique strategies and content needs. Market the content platform to prospective and new investment professionals, onboarding them to the platform and ensuring they understand its value. Establish and maintain strategic relationships with content providers, generating unique opportunities to access high-value content for investment professionals. Negotiate commercial and business terms with content providers to achieve best-in-class pricing and position for scale.

Operational Excellence and Process Optimization: Manage high volumes of work across diverse functions and competing priorities, ensuring effective communication and timely execution. Leverage and contribute to the development of internal technology to improve workflows and the investment professionals' experience. Develop frameworks for tracking and evaluating the success of Content Solutions, using data-driven insights to inform decision-making.

Qualifications/Skills Required:

• Analytical Skills: Strong analytical and critical thinking skills, with the ability to assess the value and relevance of new products in order to formulate a viewpoint.
• Communication Skills: Strong written and verbal communication skills, with the ability to present ideas clearly and persuasively.
• Innovative Mindset: A passion for challenging existing processes, experimenting with new ideas, and driving continuous improvement.
• Cross-Functional Collaboration: Proven ability to work effectively across diverse teams in order to deliver value for the organization.
• Relationship Management: Strong interpersonal skills and the ability to build strategic relationships with investment professionals and content providers.
• Adaptability and Resilience: Comfortable with ambiguity, with the ability to operate independently and learn from failures while maintaining a results-oriented approach.
• Organizational Skills: Excellent time management and organization skills to manage high volumes of work effectively.
• Data Literacy: Ability to engage with data and leverage insights to inform decision-making and improve workflows.
• Asset Class Knowledge: Familiarity with discretionary and systematic investment processes, with a background in Global Credit preferred.
• Experience: 6+ years of professional experience in finance, data, and/or research.

Millennium is a total compensation organization where you will be eligible for a base salary, discretionary performance bonus, and a comprehensive benefits package. The estimated base salary range for this position is $160,000 to $250,000, which is specific to New York and may change in the future.

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a highly ambitious, large-scale technology company, we're not just looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.

Role Summary

As the Onboarding Lead for EMEA, you will be the architect of the first-year experience for our new hires across the region. You will design, manage, and deliver a world-class onboarding program that integrates new employees into our culture and accelerates their time-to-productivity.

Role Responsibilities

• Design and Delivery: Lead the end-to-end creation and facilitation of high-impact onboarding sessions, ensuring content is engaging, culturally relevant for the EMEA region, and aligned with company goals.
• Program Management: Oversee the operational logistics and lifecycle of the onboarding program, managing timelines, resources, and communications to ensure a seamless experience for all participants.
• Speaker Coaching and Feedback: Identify, onboard, and coach internal subject matter experts and leadership speakers, providing actionable feedback to ensure their delivery meets high quality and engagement standards.
• Global Collaboration: Partner closely with Onboarding Leads in other geographies (AMER/APAC) to maintain program consistency while adapting strategies to meet specific regional requirements.
• Impact Measurement: Define and track key performance indicators (KPIs) to evaluate the effectiveness of the onboarding journey, utilizing surveys and performance data to drive continuous improvement.
• Stakeholder Engagement: Build strong relationships with HR Business Partners and Hiring Managers across EMEA to align onboarding outcomes with evolving business needs.

Role Requirements (Must-Have Skills)

• Experience: Minimum of 2-3 years in Learning & Development, Talent Management, or Program Management, or Sales experience specifically within the EMEA market.
• Facilitation Excellence: Proven track record of delivering dynamic presentations and facilitating workshops for diverse audiences, ranging from entry-level to executive leadership.
• Project Management: Strong organizational skills with experience managing complex, cross-functional projects from conception to completion.
• Coaching Ability: Demonstrated ability to provide constructive feedback and executive coaching to internal speakers and stakeholders.
• Self-Organization: Highly organized, proactive, and self-driven, able to prioritize and manage work independently while collaborating effectively with the team to achieve shared goals - Data Literacy: Experience using data and analytics tools to measure program ROI and sentiment, with the ability to translate insights into strategic action.

Nice-to-Have Skills

• Tech Savvy: Familiarity with Learning Management Systems (LMS), project management tools, and virtual facilitation tools.
• Change Management: Experience navigating organizational shifts and scaling programs in a fast-paced, high-growth environment.
• Experience at a SaaS, Cyber security, Networking or Developer/AI company a plus - Proficiency in additional EMEA languages (beyond English) is a plus

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This role is both strategic and execution-focused, perfect for someone who thrives at the intersection of analytics and strategy. You will serve as the main point of contact for all things related to new supply, ensuring alignment between acquisition performance, vendor execution, and Airbnb’s broader growth objectives in APAC.

A typical day will involve defining and executing the strategic vision for acquisition performance across APAC, aligning regional initiatives with global priorities. You will partner with cross-functional partners to develop and manage incentive programs, set and track performance targets, and monitor outcomes against growth goals.

Your expertise will be used to lead forecasting, pipeline analysis, and capacity planning to ensure teams and vendors are resourced for success. You will drive lead prioritization and workflow optimization to maximize conversion and efficiency. You will also translate performance data into actionable insights, influencing business decisions and process improvements.

As the primary APAC point of contact for all acquisition-related initiatives, you will ensure operational alignment, data integrity, and seamless communication across global stakeholders.

We are looking for someone with 10+ years of experience in sales operations, revenue operations, or vendor management, ideally in a high-growth or global environment. You should have strong analytical, strategic, and communication skills with proven ability to translate data into business impact.

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Responsibilities

• Hypercare and BAU: Orchestrate technical monitoring and reporting, analyse qualitative output, and handover to GSD/HS Ops.
• Ensure all operational processes are followed, and performance and quality reporting for multiple stakeholders.
• Retrain/re-tune/prompt engines as required, consolidate client feedback and feature requirements for review & triage by Helpshift Product teams.
• Onboard new clients, ensure that all teams understand Customer Success’s rollout plans + requirements and that the plan is articulated and followed.
• Track detailed client rollout plan, based on CSM client prioritization and technical deployment requirements.
• Ensure clear process is in place for both new client onboarding, and clients’ data is of sufficient quality and quantity to provide tuned engines where required.
• Own go-live process and workflows, manage the Helpshift MT specialist, and work across Player Engagement and wider Keywords teams to manage change requirements, technology escalations and incident response, management and mitigation.
• Primary contact for service provision of all AI features, proactive spend management, and providing data on AI feature consumption, performance and output to the wider Player Engagement team.

Skillset and Requirements

• Experience in project managing SAAS live phases, planning and tracking multiple workstreams and dependencies in parallel.
• Fundamental understanding of AI, in particular prompt engineering and data quality requirements to ensure highly-performing engines.
• Experience in agile delivery (e.g. Advanced Scrum Master), high data literacy, including the ability to understand metrics from multiple sources and explain these to a wider audience.
• People management skills, excellent communication skills, and a collaborative mindset.

Key Stakeholders + Partners

• Helpshift AI/Language AI product & engineering teams, HS Tech Support, HS Customer Success, PE Agent Operations Management, Kantan technology team, IT Infra team, and external implementation + support partners.

Benefits

• Hybrid setup, worker's insurance, paid time off, and other employee benefits to be discussed by our Talent Acquisition team in India.

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Responsibilities

• Hypercare and BAU: Orchestrate technical monitoring and reporting, analyse qualitative output, and handover to GSD/HS Ops.
• Performance and quality reporting for multiple stakeholders, including success, product/engineering, and leadership.
• Retraining/retuning/prompting engines as required, and consolidating client feedback and feature requirements for review and triage by Helpshift Product teams.
• Onboarding new clients, ensuring that all teams understand Customer Success's rollout plans and requirements, and tracking detailed client rollout plans based on CSM client prioritization and technical deployment requirements.
• Ensuring clear process is in place for both new client onboarding, and ensuring clients' data is of sufficient quality and quantity to provide tuned engines where required.
• Owning go-live process and workflows, managing the Helpshift MT specialist, and working across Player Engagement and wider Keywords teams to manage change requirements, technology escalations, and incident response, management, and mitigation.
• Primary contact for service provision of all AI features, proactive spend management, and providing data on AI feature consumption, performance, and output to the wider Player Engagement team.

Skillset and Requirements

• Experience in project managing SAAS live phases, planning and tracking multiple workstreams and dependencies in parallel.
• Fundamental understanding of AI, in particular prompt engineering and data quality requirements to ensure highly-performing engines.
• Experience in agile delivery (e.g. Advanced Scrum Master), high data literacy, including the ability to understand metrics from multiple sources and explain these to a wider audience.
• People management skills, excellent communication skills, and a collaborative mindset.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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