Role Overview The Marketplace Manager is responsible for overseeing day-to-day operational performance across our third-party marketplaces. Reporting to the Head of eCommerce, this role ensures that listings, order flows, fulfilment processes, and channel performance are optimised to deliver a seamless customer experience and strong commercial results. Initially focusing on Reverb, eBay, and Amazon Seller Central, the Marketplace Manager will also play a strategic role in scoping, onboarding, and scaling additional marketplaces as the business expands its multichannel footprint. Key Responsibilities: Marketplace Management Own the operational performance of our 3PM channels (Reverb, eBay, Amazon Seller Central) Maintain accurate product listings, pricing, content, and stock availability Monitor marketplace compliance, ensuring all policies and service-level requirements are met Optimise marketplace workflows, identifying opportunities to automate and improve processes Analyse marketplace performance and provide regular reporting to the Head of eCommerce Work closely with marketplace CSMs to drive commercial opportunities Working closely with our Key Account teams, effectively manage Amazon Seller Central (3P) development alongside Amazon Vendor Central (1P) selling Marketplace Operations Support smooth end-to-end D2C order flow, from purchase through fulfilment Work closely with Operations and Customer Support teams to resolve issues and improve SLAs Identify friction points across customer journeys and implement operational improvements Expansion & Enablement Evaluate new marketplace opportunities and provide recommendations Lead the operational setup of new channels, including integrations, listings, and workflow design Develop scalable processes and documentation to support future growth Cross-functional Collaboration Collaborate with Marketing, Operations, D2C and Customer Support to ensure consistency of product content across all 3PM channels Work with Finance on marketplace fees, reporting accuracy, and reconciliation Support Marketing and Operations with demand planning and fulfilment efficiency Key Skills & Experience Required: Proven experience managing online marketplace operations (e.g., Amazon, eBay, Reverb, Walmart, Mercado Libre, TMall) Experience managing Amazon 3P selling, alongside 1P selling Strong understanding of D2C eCommerce processes, fulfilment workflows, and digital trading Analytical mindset with the ability to interpret data and drive decision-making Excellent organisational and project management skills Experience implementing new platforms, tools, or channels is a plus
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