{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/cxm"},"x-facet":{"type":"skill","slug":"cxm","display":"Cxm","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_545d647b-af1"},"title":"Manager, Customer Enablement","description":"<p>We&#39;re seeking an experienced leader to help scale our Customer Experience Management (CEM) function in AMER. As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with select Mid-Market, Enterprise, and Strategic customers. Your goal will be to shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Figma&#39;s Customer Experience organization.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Leading, managing, and growing a team of high-performing CEMs</li>\n<li>Setting clear goals and expectations, providing mentorship and coaching, and supporting career development</li>\n<li>Partnering with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded</li>\n<li>Refining and scaling playbooks and best practices for CEMs</li>\n<li>Driving operational excellence through team processes, tooling, and reporting</li>\n<li>Ensuring the team is delivering exceptional value and experience across our enterprise customer base</li>\n<li>Regularly engaging directly with customers and acting as an escalation point when required</li>\n</ul>\n<p>We&#39;d love to hear from you if you have:</p>\n<ul>\n<li>3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function</li>\n<li>5+ years of total experience in customer-facing roles within high-growth SaaS companies</li>\n<li>A customer-first mindset with strong strategic thinking and execution capabilities</li>\n<li>A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures</li>\n<li>Excellent communication skills, with the ability to connect with a wide range of internal and external personas</li>\n</ul>\n<p>While not required, it&#39;s an added plus if you also have:</p>\n<ul>\n<li>Familiarity with design systems, product development workflows, or Figma itself</li>\n<li>Experience in a similar role at a design, collaboration, or productivity-focused SaaS company</li>\n<li>A background in UX/UI, Design Ops, or Frontend Development</li>\n<li>Fluency or proficiency in additional languages like Spanish or Portuguese</li>\n</ul>\n<p>At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you&#39;re excited about this role but your past experience doesn&#39;t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_545d647b-af1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Figma","sameAs":"https://www.figma.com/","logo":"https://logos.yubhub.co/figma.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/figma/jobs/5971712004","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$153,000-$269,000 USD","x-skills-required":["Customer Experience Management","Team Leadership","Customer Success","Strategic Thinking","Communication","cm","cxm"],"x-skills-preferred":["Design Systems","Product Development Workflows","Figma","UX/UI","Design Ops","Frontend Development","Spanish","Portuguese"],"datePosted":"2026-04-24T12:11:46.413Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA • New York, NY • United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Customer Experience Management, Team Leadership, Customer Success, Strategic Thinking, Communication, cm, cxm, Design Systems, Product Development Workflows, Figma, UX/UI, Design Ops, Frontend Development, Spanish, Portuguese","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":153000,"maxValue":269000,"unitText":"YEAR"}}}]}