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You&#39;ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p><strong>Client Support &amp; Communication</strong></p>\n<ul>\n<li>Manage live chat and support channels, ensuring fast and accurate responses</li>\n<li>Resolve client queries efficiently while maintaining a high standard of communication</li>\n<li>Escalate complex issues to the appropriate teams when needed</li>\n<li>Maintain professionalism and empathy in all client interactions</li>\n</ul>\n<p><strong>Issue Resolution &amp; Escalation</strong></p>\n<ul>\n<li>Identify and troubleshoot client issues across platform usage, onboarding, and workflows</li>\n<li>Handle support tickets and follow through until resolution</li>\n<li>Flag recurring issues or bugs to internal teams</li>\n</ul>\n<p><strong>Knowledge Base Contribution</strong></p>\n<ul>\n<li>Follow and utilize internal documentation and SOPs effectively</li>\n<li>Contribute to improving FAQs and knowledge base content</li>\n<li>Document new solutions and recurring fixes to support team scalability</li>\n</ul>\n<p><strong>Operational Support</strong></p>\n<ul>\n<li>Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)</li>\n<li>Support internal teams with insights on client feedback and common pain points</li>\n<li>Ensure adherence to SLAs (response time, resolution time, quality standards)</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p><strong>Must-Have</strong></p>\n<ul>\n<li>2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles</li>\n<li>Experience handling live chat or ticket-based support environments</li>\n<li>Strong written communication and problem-solving skills</li>\n<li>Ability to manage multiple conversations/tasks simultaneously</li>\n<li>High 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Touch device users, explore by touch or with swipe gestures.</p>\n<p><strong>Applications Engineering, Sr Staff Engineer (f/m)</strong></p>\n<p>Kigali, Rwanda</p>\n<p>Save</p>\n<p><strong>Job Details</strong></p>\n<ul>\n<li>Category: Engineering</li>\n<li>Hire Type: Employee</li>\n<li>Job ID: 16621</li>\n<li>Date posted: 04/07/2026</li>\n</ul>\n<p><strong>What You&#39;ll Be Doing:</strong></p>\n<ul>\n<li>Leading and executing all technical activities throughout the sales opportunity lifecycle, including technical discovery, negotiating success criteria, product presentations, demonstrations, and evaluations.</li>\n<li>Guiding complex sales engagements to successful outcomes using subject matter expertise and industry knowledge.</li>\n<li>Interacting with customers to understand their key business initiatives, product design needs, and engineering workflows, and articulating Ansys&#39; value proposition to executive audiences.</li>\n<li>Collaborating with Ansys product development teams to influence the product roadmap and develop best practices for application deployment.</li>\n<li>Participating in corporate initiatives to enhance Ansys technology, processes, and people skills.</li>\n<li>Supporting Ansys field and digital marketing efforts, authoring conference presentations, and contributing to consulting services and training classes.</li>\n</ul>\n<p><strong>The Impact You Will Have:</strong></p>\n<ul>\n<li>Drive successful customer outcomes that result in increased revenue and long-term partnerships.</li>\n<li>Enable customers to solve real-world engineering challenges through innovative simulation solutions.</li>\n<li>Shape Ansys&#39; product development by providing feedback and guiding roadmap decisions based on customer needs.</li>\n<li>Enhance Ansys&#39; reputation as the industry leader by delivering impactful presentations and engaging in corporate initiatives.</li>\n<li>Contribute to the adoption of best practices in deploying simulation technology across diverse industries.</li>\n<li>Support the expansion of Ansys&#39; business in the region through strategic customer engagements and technical consulting.</li>\n</ul>\n<p><strong>What You&#39;ll Need:</strong></p>\n<ul>\n<li>Bachelor&#39;s, Master&#39;s, or PhD in Mechanical, Chemical, Aerospace, Electrical Engineering, or related field.</li>\n<li>Minimum 8 years (BS), 6 years (MS), or 3 years (PhD) of professional experience in an engineering software environment.</li>\n<li>Subject matter expertise in one or more relevant disciplines within Ansys&#39; business, sought out for advice by peers.</li>\n<li>Demonstrated understanding of engineering practices, product development, and deploying simulation technology in customer workflows.</li>\n<li>Demonstrated use of Ansys products or other similar tools</li>\n<li>Strong interpersonal and communication skills, fluent in written and spoken English.</li>\n<li>Ability to manage multiple complex projects with a sense of urgency and professionalism.</li>\n<li>Willingness to travel up to 25% (up to 50% preferred).</li>\n<li>Preferred: 4+ years in application engineering, customer support, or consulting services using engineering software.</li>\n</ul>\n<p><strong>Who You Are:</strong></p>\n<ul>\n<li>Skilled communicator, able to engage with technical teams and executive stakeholders alike.</li>\n<li>Logical problem-solver with strong analytical abilities.</li>\n<li>Organized and able to manage multiple priorities efficiently.</li>\n<li>Self-starter, proactive, and driven to succeed in a fast-paced environment.</li>\n<li>Business savvy, projecting a professional image and demonstrating sound decision-making.</li>\n<li>Adaptable and eager to learn new technologies and approaches.</li>\n</ul>\n<p><strong>The Team You&#39;ll Be A Part Of:</strong></p>\n<p>You will join the Customer Excellence team, partnering with customers to engineer what&#39;s ahead and solve real-world engineering problems. The team has to grow Ansys&#39; business, and acts as trusted industry and solutions experts. Together, you&#39;ll provide technical pre-sales support, perform professional services, guide the product roadmap, consult on simulation-based solutions. The team thrives on collaboration, continuous learning, and driving innovation across industries.</p>\n<p><strong>Rewards and Benefits:</strong></p>\n<p>We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3b1b4082-533","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synopsys","sameAs":"https://careers.synopsys.com","logo":"https://logos.yubhub.co/careers.synopsys.com.png"},"x-apply-url":"https://careers.synopsys.com/job/kigali/applications-engineering-sr-staff-engineer-f-m/44408/93712504304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["mechanical engineering","chemical engineering","aerospace engineering","electrical engineering","engineering software","Ansys products","simulation technology","product development","customer workflows","interpersonal skills","communication skills","English language","project management","professionalism","travel"],"x-skills-preferred":["application engineering","customer support","consulting services"],"datePosted":"2026-04-24T14:12:02.864Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kigali"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"mechanical engineering, chemical engineering, aerospace engineering, electrical engineering, engineering software, Ansys products, simulation technology, product development, customer workflows, interpersonal skills, communication skills, English language, project management, professionalism, travel, application engineering, customer support, consulting services"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_649d5c14-8c9"},"title":"Technical Deployment Lead, Forward Deployed Engineering - London","description":"<p>As a Technical Deployment Lead, you will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. This is a founding role, and you will translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals.</p>\n<p>This is not a management role, however you&#39;ll own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities.</p>\n<p>Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures).</p>\n<p>This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace.</p>\n<p>This role is based in London. We use a hybrid model of 3 days in office and offer relocation assistance. Travel up to 50% is required.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Own the technical delivery plan for multiple interdependent workstreams. Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.</li>\n</ul>\n<ul>\n<li>Run day-to-day engineering execution. Track and drive delivery across OpenAI FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.</li>\n</ul>\n<ul>\n<li>Embed with customer teams to land production deployments and drive adoption. Map workflows, shape tools/integrations, and translate requirements into a delivery plan. Lead onboarding, adoption, and change management.</li>\n</ul>\n<ul>\n<li>Partner with Product and Research so platform components and research workstreams land in time to support deployment goals.</li>\n</ul>\n<ul>\n<li>Codify solution patterns and evals. Extract reusable patterns and package field signals to improve product and models.</li>\n</ul>\n<ul>\n<li>Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run pre-/post-deployment measurement and report to exec sponsors.</li>\n</ul>\n<p>You will thrive in this role if you:</p>\n<ul>\n<li>Bring 7+ years of customer-facing technical delivery leadership.</li>\n</ul>\n<ul>\n<li>Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI.</li>\n</ul>\n<ul>\n<li>Excel in high ambiguity environments. Know how to simplify complex and dynamic work.</li>\n</ul>\n<ul>\n<li>Move fluidly between system level understanding and execution level detail; can dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems.</li>\n</ul>\n<ul>\n<li>Think strategically and pattern-match. 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