As a Support Specialist, you will independently handle a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication.

You will work cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation.

This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment.

Responsibilities:

• Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment.

• Communicate clearly, empathetically, and professionally.

• Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems.

• Identify issues outside the tier’s scope and escalate with clear context and documentation.

• Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience.

• Stay current on relevant process and product updates through the provided resources.

Ideally You’d Have:

• Prior experience in high-volume customer support, platform support, or similar.

• Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision.

• Strong written and verbal English communication skills, with the ability to communicate clearly and professionally.

• Familiarity with customer service SaaS tools, Slack, and Google Workspace.

Working Model & Tools:

• This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term.

• Company equipment will be provided during the engagement.

• Collaborates asynchronously with internal teams as needed.

Benefits:

• Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs.

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At Brex, we deeply value high-quality customer experience and view it as necessary to our success. Your goal will be to effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency.

Responsibilities:

• Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Identify, reproduce, and document bugs for the Engineering teams
• Make active contributions to help achieve team goals and successes
• Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Requirements:

• This role is required to be located within the greater Vancouver area
• Must be able to start July 6th, 2026
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a clear and tactful way
• Strong verbal and written communication skills
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points:

• Bachelor's degree
• FinTech experience
• Prior experience in a customer-facing role, ideally in a support function
• Experience with AI-powered customer service tools
• Currently hold or have recently held a Series 7 and/or 63 securities license
• Willingness to work overtime

Compensation: The expected pay range for this role is $23-$25 per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.

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This role sits at the intersection of Support, RevOps, and Product, and will focus on optimizing workflows, automating reporting, and integrating customer health data into our broader GTM systems.

Key responsibilities include designing and documenting scalable support processes, developing analytics and dashboards to measure customer health, partnering with our GTM Systems team to integrate Pylon data with Salesforce, Slack, and other GTM systems, and collaborating cross-functionally with Finance and RevOps to link support performance to retention, expansion, and consumption growth.

The ideal candidate will have experience with Salesforce and customer support platforms, be comfortable creating and interpreting reports to track performance and identify improvement areas, and be able to work with technical, operational, and relationship-focused stakeholders.

As Temporal scales, you'll help shape the systems and insights that power our post-sales experience, partnering with Technical Services leadership (Support, Professional Services, and possible new roles) to ensure our operations fuel both customer success and revenue growth.

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Imagine having an enterprise-grade AppStore at work , one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests.

Lumos is solving the app and access management challenges for organisations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.

As a Support Engineer (EST) at Lumos, you have the opportunity to be one of the first 5 folks building out our support organisation. Partnering with the Solutions Engineering team as well as Customer Success Managers, our goal is to find the equilibrium between quantity and quality, where speed and accuracy are our best offence and defence.

Your Responsibilities

• Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction.

• Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviours. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed.

• Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development.

• Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.

What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV. Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

Pay Range

$85,000 - $115,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Benefits and Perks

• Remote work culture (+/-4 hours Pacific Time)

• Medical, Vision, & Dental coverage covered by Lumos

• Company and team bonding trips throughout the year fully covered by Lumos

• Flexible PTO, with minimum time off to make sure you are rested and able to be at your best

• Up to 16 weeks for expecting parents

• Monthly wellness stipend

• 401k matching plan

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We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Available Locations: Austin, TX

About the role

Cloudflare One is our SASE platform that is redefining how the world's most sophisticated organisations secure and connect their global workforce. By unifying Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Wide Area Network (WAN) and Cloud Access Security Broker (CASB) as well as Email Security into a single, seamless SASE architecture, we are moving the industry beyond the legacy 'castle-and-moat' era.

What you'll do

We are looking for a product leader to lead the Cloudflare One portfolio. You are not someone to simply manage a steady ship; you are someone to invent the next generation of Access, Gateway, and WAN, unlocking new Total Addressable Markets (TAM) in the SASE space while executing your way into being the market leader for the current Service Addressable Market (SAM).

Desirable Skills, Knowledge, and Experience:

• A deep empathy for customers and an understanding of the fundamental shifts happening in technology, the SSE and SASE space, especially around AI

• Proven experience in a senior leadership role (e.g., former founder, Sr. Director, VP, CTO), having built and scaled both products and teams

• An entrepreneurial spirit with enterprise etiquette and a history of building things, whether in a successful venture or a passionate side project

• Proven ability to pivot instantly from technical deep-dives to high-level strategic discussions

Must-Have Skills

• 12+ years of experience in product management or a closely related role, with a focus on network and data security technologies (e.g., ZTNA, Gateways, DLP, CASB, data encryption, data classification, data privacy)

• Own the SASE product roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap

• Partner with leaders in other departments such as Product Marketing, Marketing, Sales, and Customer Support to drive adoption with and gather feedback from customers and prospects

• Develop and nurture relationships with engineering leadership and coordinate closely to ensure successful delivery of product

• Deep understanding of the network and security landscapes, including current trends and threats, regulatory requirements, and emerging technologies

Nice to haves

• An understanding and real-world experience working with all types of channel partners (VARs, MSP, MSSP, etc)

• A Computer Science degree or equivalent in-seat experience in product roles for technical products is highly preferred

• Experience leading product integrations during post-merger acquisitions (M&A)

• Deep familiarity with Zero Trust architecture and SD-WAN markets

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At Coinbase, our mission is to increase economic freedom in the world.

We're seeking a Senior Staff Software Engineer, Backend - Platform (Core Automation) to join our team.

As a member of our Core Automation team, you will be responsible for designing and implementing Agentic AI systems that power Coinbase’s customer support experience and compliance processes.

You will also design a platform (primitives, orchestration platform, tools, etc.) that would allow other domains to quickly leverage Agentic AI to automate their processes.

Interacting with stakeholders in many different organizations that build Coinbase products or are responsible for financial operations is also a key part of this role.

Participating in shaping of the strategy and execution path of Coinbase Platform is another important responsibility.

You will manage individual projects priorities, deadlines and deliverables with your technical expertise.

Mentoring and training other team members on design techniques and coding standards is also a key aspect of this role.

Writing high quality, well tested code to meet the needs of your customers is essential.

What we look for in you:

12 + years of experience in backend software engineering using Golang or similar languages

Experience getting LLM based application to production

Proven track record of delivering impactful solutions that power significant customer flows and processes

You’ve experience in architecting and developing solutions to ambiguous problems with significant impact

Strong technical knowledge of building distributed systems that process massive scale

Solid communication skills and ability to communicate to stakeholders with various technical and non-technical backgrounds

Relentless drive to set and perseverance to achieve ambitious goals

Passion for building an open financial system that brings the world together

Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to haves:

Experience with LLM and Agentic AI

Measuring and improving LLMs’ grounding to a given corpus and experience reducing hallucinations is a big plus

Experience in the customer support, compliance or financial crimes domains

Experience having made build/buy decisions

Job #: P72990

Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below.

Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).

Annual base salary range (excluding equity and bonus):

$253,895-$298,700 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period.

We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

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Key responsibilities include:

• Working directly with our world-class sales team from initial discovery to deal close to shorten sales cycles and improve closing rates
• Overseeing and participating in initial discovery meetings with customers, providing platform demos and highly technical Proof of Value engagements for both existing customers and new sales opportunities
• Translating customer business challenges into technical solutions, positioning Tanium to effectively solve those challenges
• Functioning as a technical expert throughout sales engagements, ensuring that tactical motions in the pre-sales and POV processes line up with strategic account goals
• Partnering with field engineering teams to ensure maximum technical effectiveness and consistent customer experience throughout the POV process
• Consistently and cogently addressing our customers' needs through astute verbal, written, and presentation skills
• Building, managing and maintaining strong relationships with customers, peers and partners
• Actively participating and speaking at regional marketing events and conferences
• Customer facing Sales and Channel enablement, including training
• Operating as a keystone in the sales model, working with the Sales, Marketing, Product, and CS organisations to continuously improve effectiveness and efficiency throughout the customer life-cycle

Travel is expected to be 30-50% to engage with customers and prospects in person.

Requirements include:

• 4+ years of operational and/or selling experience in endpoint operations or security
• 2+ years of experience in customer-facing or customer support positions
• Significant software pre-sales or related value-based technical selling expertise in very large enterprise environments
• Experience presenting at multiple levels, from VP level to Solution Users
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
• Broad knowledge of the IT security, operations, and compliance space and products
• Deep knowledge with hands-on experience in one or more of the following: Endpoint Security, IT Operations Management, Regulatory Compliance
• Broad knowledge of scripting languages is a plus
• Demonstrated critical thinking skills
• Excellent written and verbal communication skills
• Naturally team-oriented with a mission-first attitude
• BS degree in Computer Science, Mathematics, Engineering or equivalent experience required

What you'll get: The annual base salary range for this full-time position is $75,000 to $220,000 and this position will also be commission eligible. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

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As a Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers' businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives.

At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.

In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make the AI Agent product successful. You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform.

What You’ll Do:

• Own AI Agent outcomes for our customers , defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value!

• Own the deployment lifecycle for AI Agents , from pre-sale scoping and kickoff to launch and post-go-live optimization

• Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI

• Lead customer relationships and act as the primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively.

• Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform

• Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform

• Improve our playbooks for agent development and customer deployment

What We’re Looking For:

• 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products

• Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.

• Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally

• Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)

• Comfortable working with ambiguity and learning quickly in a dynamic startup environment

• Passion for AI, automation, and shaping the future of customer experience

Bonus Points:

• Background in product management, conversation design or forward deployed engineering roles

• Experience in a startup or high-growth SaaS environment

• Familiarity with customer support and contact center operations

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family

• Flexible PTO to take the time you need, when you need it

• Paid parental leave for all new parents welcoming a new child

• Retirement savings plan to help you plan for the future

• Remote work setup budget to help you create a productive home office

• Monthly wellness and communication stipend to keep you connected and balanced

• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

OTE Range: $170,000–$280,000 + Offers Equity

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Responsibilities:

Serve as the first point of contact, embodying X Payments’s commitment to trust and excellence in every customer interaction. Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision, addressing issues related to login access, card usage, transaction status, transfers, and account settings. Troubleshoot complex customer issues, guiding users through solutions and educating them on product features, policies, and processes. Handle disputes and fraud claims with accuracy, capturing critical details and escalating to appropriate teams when necessary. Document all interactions thoroughly in our CRM system, ensuring timely follow-up and resolution. Proactively identify and flag technical or recurring issues to internal teams (Product, Risk, Compliance) to drive platform improvements. Stay up-to-date on company policies, regulatory requirements, and platform updates to provide accurate and compliant information. Meet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets. Uphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols. Contribute insights to shape a scalable, customer-focused support model that maximises satisfaction and operational efficiency.

Basic Qualifications:

2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment. Proven experience managing customer interactions via phone, chat, and email in a support or contact centre setting. Exceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism. Strong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence. Proficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases. Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations.

Preferred Skills and Experience:

Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms. A strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement. A passion for problem-solving and enhancing customer experiences through creative solutions. High energy and a proactive attitude to deliver results in a dynamic, fast-paced environment. A sense of humour and adaptability to thrive in a rapidly evolving fintech landscape.

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Your key responsibilities will include:

• Managing support escalation in partnership with engineering, product management, Customer Success Engineering, Support, Customers, and Partners until resolution.
• Achieving customer satisfaction by ensuring incidents or escalations (and related cases) are well and fully documented with the timely execution of action items.
• Creating and executing a data-driven customer recovery plan for every escalation and incident that is addressed.
• Utilizing business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes.
• Using data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management.
• Coordinating all necessary resources to fast-track and resolve new incidents and escalations from customers with a clear and detailed plan.

We are looking for a candidate with a minimum of 8+ years of experience in customer support, escalation, SRE, or incident management. You should have excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences.

You will also need experience with a 'Distributed big data Computing' environment, SQL-based databases, as well as data warehousing and ETL technologies such as Informatica, DataStage, Oracle, Teradata, SQL Server, and MySQL. Linux/Unix administration skills, networking, and Hands-on Cloud experience with AWS, Azure, or GCP are required.

Experience working cross-functionally with support, engineering, product management, and directly with customers; ability to deeply understand product and customer personas is also essential.

A Bachelor's or Master's degree in Computer Science or Computer Engineering, or related Engineering field is preferred. Written and spoken proficiency in both Japanese and English is also required.

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Your primary responsibilities will include:

• Enabling the successful resolution of core customer-facing work
• Providing consultative guidance for day-to-day case handling and approving losses for your service(s) and region(s)
• Acting as Delivery's first line of escalate support and handling high severity/sensitivity cases
• Managing slack/zoom consultations and acting as floor support for team

• Setting up a well-oiled operational environment
• Ensuring the teams' work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work
• Ensuring the team is skilled in CCPAM and has the tools they need to do their work

• Collaborating with cross-functional partners and stakeholders
• Summarizing and escalating issues to high-level stakeholders when appropriate
• Stepping in as a consultative escalation point for other Delivery teams handling complex cases

• Maintaining a deep knowledge in our policies and operations, and acting as POCs for CS teams to understand how things work in your service(s) within Delivery

• Providing recommendations and insights on service performance
• Reporting out on ambassador, team, and service performance trends to Delivery leadership

• Acting as support for Delivery leadership as requested

This role requires a minimum of 3 years of experience working on operations teams, completing support tasks, defining processes, and/or collaborating on operational projects. You should have experience managing high severity/sensitivity cases and decision-making authority for losses. Additionally, you should be proficient in Google Sheets, SQL, and Salesforce, and have language proficiency in English and German.

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As a Healthcare Recruiter, you will manage a high-volume hiring pipeline, helping non-medical caregiver candidates navigate from application through onboarding completion. This role is critical in building rapport with candidates, providing proactive and reactive support, and ensuring all required documentation is accurate and compliant for state and national regulations.

Responsibilities:

• Provide proactive and reactive support to candidates, addressing barriers, answering questions, and guiding candidates through critical hiring milestones to increase conversion.

• Monitor and manage candidate progression through various systems, proactively intervening where necessary to ensure priority candidates move efficiently through the funnel.

• Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate, ensuring documentation meets audit standards for state and national requirements.

• Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets.

• Provides central operational support by co-managing voicemails, tickets, and emails from Care Pros needing assistance throughout the hiring process, ensuring timely and accurate resolution of inquiries.

• Actively participate in ongoing pilots and experiments designed to improve hiring outcomes, including testing new assessment methods, referral strategies, or workflow changes.

Qualifications & Competencies:

• High School Diploma or GED.

• 2+ years of experience in a recruiting, hiring, onboarding, or customer support role managing a high volume of candidates or clients.

• Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions.

• Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings.

• Strong organizational skills to manage multiple candidates at various stages, tracking their progress and providing timely follow-up to meet hiring goals.

• Excellent attention to detail to review candidate documentation for compliance and accuracy, ensuring readiness for state and national audits.

• Strong problem-solving skills; able to identify and resolve candidate barriers, escalate when necessary, and keep hiring timelines on track.

• Demonstrated ability to manage competing priorities and workload independently, with proactive escalation when additional support is needed.

• Adaptable to change and comfortable working in a fast-paced, evolving environment; willing contributor to continuous improvement efforts and pilot projects.

• Strong technical aptitude; able to learn and navigate applicant tracking systems, CRM tools, and other hiring automation platforms efficiently.

Preferred: Experience in home care, caregiving, or regulated industries requiring compliance documentation.

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You will join Carta's Customer Support team as a General Interest - PcD. Our Customer Support team is responsible for providing exceptional support to our customers, ensuring they have a positive experience with our products and services.

About Carta

Carta is a leading provider of software for the private markets industry. Our platform helps founders, investors, and limited partners manage their equity, investments, and relationships. With over 65,000+ companies in 160+ countries using our platform, we are shaping the future of private market infrastructure.

Responsibilities

• Provide exceptional support to customers through various channels, including phone, email, and chat.
• Respond to customer inquiries in a timely and professional manner.
• Troubleshoot issues and resolve problems in a efficient and effective way.
• Collaborate with internal teams to resolve complex customer issues.
• Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers.
• Meet or exceed customer satisfaction targets.
• Participate in ongoing training and development to improve knowledge and skills.
• Work collaboratively with the team to achieve common goals and objectives.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading provider of software for the private markets industry.
• Collaborative and dynamic work environment.
• Ongoing training and development opportunities.
• Recognition and rewards for outstanding performance.

What We're Looking For

We are looking for a highly motivated and customer-focused individual to join our Customer Support team. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Experience in a customer-facing role is essential, and knowledge of the private markets industry is a plus.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please submit your application. We look forward to hearing from you!

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This is a full-time position based in South Korea. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive & land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build & nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings & weekends - Inspire a culture where quality is a core principle.

The responsibilities listed above are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out above may change and additional duties may be assigned as needed.

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In this role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering CSxAI products. Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently.

You will partner closely with product, engineering, design, and operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes.

A typical day in this role will involve working with large-scale structured and unstructured data, exploring, experimenting, building, and continuously improving Machine Learning models and pipelines for Airbnb product, business, and operational use cases.

You will work collaboratively with cross-functional partners, including product managers, operations, and data scientists, to identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning, and drive engineering decisions.

Hands-on development, productionization, and operation of Machine Learning models and pipelines at scale, including both batch and real-time use cases, will also be a key part of this role.

You will leverage third-party and in-house Machine Learning tools and infrastructure to develop reusable, highly differentiating, and high-performing Machine Learning systems, enable fast model development, low-latency serving, and ease of model quality upkeep.

Your expertise will be critical in defining evaluation strategy and success metrics for GenAI systems, aligning offline evaluation with online business and customer experience outcomes.

You will build and scale evaluation frameworks with strong controls for bias, drift, and reliability, design the data flywheel, and lead cross-functional quality initiatives across product, ops, and engineering.

You will develop and productionize pipelines for dataset creation, model monitoring, evaluation-at-scale, and continuous testing, and drive technical decisions and architecture for evaluation and data infrastructure.

Minimum qualifications for this role include a PhD in Computer Science, Mathematics, Statistics, or a related technical field, industry experience of 10+ years building, testing, and shipping ML/AI systems end-to-end, and leadership experience of 5+ years leading large, ambiguous technical initiatives as a senior IC.

Preferred qualifications include customer support systems experience, infrastructure and quality at scale experience, agile practice for applied AI experience, and continuous learner experience.

This position is US-Remote Eligible, and the role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Our job titles may span more than one career level, and the actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.

The base pay range is $244,000-$305,000 USD, and this role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

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Responsibilities: Partner closely with hiring managers in Operations to develop hiring strategies and ensure a strong pipeline of candidates. Proactively source passive candidates through various channels, including LinkedIn Recruiter and networking. Own the full candidate experience from sourcing to close, ensuring a seamless and engaging hiring process. Create comprehensive talent maps to share insights on the talent market. Represent Brex to candidates, helping to find and attract exceptional talent. Interview candidates using various methods, such as structured interviews, technical assessments, and behavioral questions.

Requirements: 1+ years of full-cycle high-volume recruiting experience. Strong ability to build relationships with Operations and Customer Experience hiring managers, understanding their needs and providing strategic hiring support. Strong organizational skills to coordinate recruiting efforts across multiple stakeholders. Knowledge of HR practices and employment practices. BS in Human Resources or a relevant degree. Must be willing to work in office 3 days per week on Monday, Wednesday, and Thursday.

Bonus points: Experience with Greenhouse ATS and Gem. Experience working in a high-growth startup.

Compensation: The expected salary range for this role is $85,600 - $107,000, depending on a number of factors, including the candidate's location, skills, experience, market demands, and internal pay parity.

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As a Recruiter on the Operations Recruiting team, you will help attract, evaluate, and hire the best for our Operations teams. We are moving quickly, so you will own projects and programs extending beyond the typical recruiting activities, ensuring process excellence and top-notch experience for all candidates.

This is a 12-month contract with an opportunity for full-time conversion. You will be based in our New York office, which is a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home.

Responsibilities: Partner closely with hiring managers in Operations to hiring strategies and ensure a strong pipeline of candidates Proactively source passive candidates through various channels, including LinkedIn Recruiter and networking Own the full candidate experience from sourcing to close, ensuring a seamless and engaging hiring process Create comprehensive talent maps to share insights on the talent market Represent Brex to candidates, helping to find and attract exceptional talent Interview candidates combining various methods (e.g. structured interviews, technical assessments, and behavioral questions)

Requirements: 1+ years of full-cycle high volume recruiting experience Strong ability to build relationships with Operations and Customer Experience hiring managers, understanding their needs and providing strategic hiring support Strong organizational skills to coordinate recruiting efforts across multiple stakeholders Knowledge of HR practices and employment practices BS in Human Resources or a relevant degree Must be willing to work in office 3 days per week on Monday, Wednesday and Thursday

Bonus points: Experience with Greenhouse ATS and Gem Experience working in a high-growth startup

Compensation: The expected salary range for this role is $96,728 - 120,910. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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At Coinbase, our mission is to increase economic freedom in the world.

We're seeking a Supervisor, Customer Success Team to join our team in Cyprus.

As a Supervisor, Customer Success Team, you will lead a team focused on monitoring and improving the quality and regulatory compliance of all customer communications, acting as a key line of defence to ensure interactions are clear, fair, not misleading, and fully aligned with CySEC / MiFID requirements.

Ownership & impact

In this role, you will:

• Lead a team of CX agents and/or QA analysts supporting CBFSE customers across multiple channels (phone, chat, email), driving performance and ensuring consistent delivery of high-quality, compliant customer interactions.

• Own the CX quality assurance framework for Cyprus , including scorecards, sampling methodology, and calibration processes , and drive continuous improvement in quality and compliance metrics.

• Review recorded communications (calls, chats, emails) to ensure interactions are accurate, professional, and adhere to MiFID / CySEC standards (e.g., clear, fair, not misleading; appropriate risk warnings; no unauthorised investment advice).

• Provide structured, actionable feedback and coaching to CX agents based on QA outcomes; partner with Training to address recurring gaps.

• Partner with Compliance, Legal, AML, and Operations to translate regulatory requirements into practical CX processes, scripts, and knowledge base content.

• Ensure communication record-keeping and evidence (QA logs, samples, remediation tracking) meet internal policy and regulatory expectations.

• Handle customer and regulatory-sensitive escalations, performing root-cause analysis and driving remediation to prevent recurrence.

• Track and report CX quality and compliance KPIs for Cyprus, highlighting key trends, risks, and proposed improvements to senior stakeholders.

Minimum qualifications

• 3+ years of experience in customer support / customer experience within financial services, brokerage, trading, payments, or a similarly regulated environment.

• 1–2+ years of experience in a team lead, supervisor, or QA role, including coaching front-line staff and running structured quality reviews.

• Strong working knowledge of MiFID II / CySEC conduct-of-business requirements related to client communications (e.g., clear, fair, not misleading; disclosures; complaints handling).

• Holds (or is willing to obtain within a defined timeframe) relevant CySEC certification (e.g., Basic or Advanced Examination) and MiFID/AML training as required for the role.

• Excellent written and verbal communication skills in English; ability to give clear, direct feedback and influence cross-functional partners.

• High attention to detail, strong analytical skills, and comfort working with metrics, QA data, and trends.

• Based in Cyprus, with ability to support a shift pattern aligned to CBFSE operating hours and regulatory needs.

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to haves

• Prior experience in a MiFID-regulated CX / QA / Compliance monitoring role (e.g., investment firm, broker, bank, CySEC-regulated entity).

• Advanced CySEC certifications and/or AML/Compliance qualifications.

• Experience supporting crypto, trading, or brokerage products, and familiarity with Coinbase products.

• Fluency in Greek or additional EU languages.

Position ID: P76422 #LI-Remote

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Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

As a Business Recruiter on the Operations Recruiting team, you will play a pivotal role in scaling the critical business functions at Brex, including Customer Support and Operations. You will work closely with hiring managers to create the strategy and roadmap to attract the best talent to Brex.

Responsibilities:

• Partner closely with hiring managers in Operations to hiring strategies and ensure a strong pipeline of candidates
• Proactively source passive candidates through various channels, including LinkedIn Recruiter and networking
• Own the full candidate experience from sourcing to close, ensuring a seamless and engaging hiring process
• Create comprehensive talent maps to share insights on the talent market
• Represent Brex to candidates, helping to find and attract exceptional talent

Requirements:

• 1+ years of full-cycle high volume recruiting experience
• Strong ability to build relationships with Operations and Customer Experience hiring managers, understanding their needs and providing strategic hiring support
• Strong organizational skills to coordinate recruiting efforts across multiple stakeholders
• Knowledge of HR practices and employment practices
• BS in Human Resources or a relevant degree

Bonus points:

• Experience with Greenhouse ATS and Gem

Compensation: The expected salary range for this role is $85,600 - 107,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.

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This team's work touches every single booking decision on a platform that facilitates hundreds of millions of trips and an incredibly diverse global inventory. You will ship and iterate on AI-powered features that help guests make more confident booking decisions , synthesizing signals from reviews, ratings, and listing data into quality information that is clear, personalized, and trustworthy.

This means working hands-on with Data Science to evaluate model performance and translate outputs into better product decisions, not just defining requirements and handing them off. This role requires close partnership with the Policy, Privacy, and Legal teams , particularly on review integrity, AI-generated content, and trust-related guest-facing features.

You will work especially closely with the quality data platform team to generate and consume accurate quality signals that foster a trusted marketplace, as well as across Design, Engineering, and Data Science to ship and iterate at scale.

This is a critical role that spans the end-to-end guest experience around listing quality information, and the features you build will be part of the experience for every guest who considers booking on Airbnb.

As a Product Manager, you will:

• Develop and execute the product roadmap for Trip Quality Merchandising and AI, with a focus on shipping AI-powered features that improve how guests evaluate listing quality.
• Define product requirements for generative AI features (e.g. listing summaries, quality highlights) and ML ranking systems, including evaluation criteria, guardrails, and iteration plans.
• Partner with Data Science to assess model performance , understanding where outputs are accurate and trustworthy, and where they fall short , and translate those assessments into concrete product improvements.
• Craft the product narrative that inspires teams, leadership, and the company and builds alignment on the quality merchandising strategy.
• Partner with design, engineering, and customer support to deliver features that improve both guest and host experiences.
• Collaborate closely with our Policy, Privacy, and Legal teams on topics that are essential to making Airbnb one of the most trusted marketplaces in the world.

You will need to have:

• 10+ years of product management experience.
• Hands-on track record shipping AI/ML-powered features on consumer products , including generative AI features (LLM-based summarization, content generation) and ML ranking or personalization systems , with direct involvement in defining evaluation criteria and improving model outputs.
• Expert ability to use data and business analysis to inform product strategy and drive decisions.
• Domain familiarity with marketplace trust/quality, search/ranking/relevance, or content/feedback systems is strongly preferred.
• Experience creating product messaging and delivering to customers.
• Demonstrated track record of building cross-functional and executive leadership alignment.
• Experience working on consumer products with marketplace dynamics on a global scale.
• Entrepreneurial track record of taking an idea to reality.
• Excited to lead cross-functional execution, from strategy through shipped product in a fast-paced environment.
• Desire to do individual contributor product management work.
• Excellent written and verbal communication; adept at simplifying complex AI/ML and data concepts for diverse audiences.

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A typical day in this role will involve building and refining frameworks to measure ROI and cost-effectiveness of technology built or deployed within CS, surfacing where investments are working and where spend should be reallocated. You will also develop financial and strategic analyses to evaluate various support models, AI impact, and unit economics, sizing cost, retention, and contribution margin impact.

Key responsibilities include owning and maintaining CS Tech cost and savings forecasts, purchase order approvals, and vendor spend tracking, as well as providing financial analysis and deal support for negotiations with Tech vendors to secure optimal pricing and contract terms.

This is a high-visibility, highly analytical role working on some of the most consequential technology and investment decisions at Airbnb. You will be a trusted advisor to Community Support leadership and a key voice in cross-functional conversations across CS Product, Engineering, Finance, and Operations.

Required qualifications include 10+ years of relevant experience in strategic finance, investment banking, management consulting, or a technically rigorous strategy role, ideally with meaningful exposure to customer support, technology-driven operations, or product organizations.

Executive presence and exceptional communication skills are essential, as well as superb financial modeling skills and extensive experience conducting quantitative and qualitative analysis. Familiarity with SQL or willingness to learn is also required.

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A typical day in this role will involve building and managing professional host account relationships within the UAE/Northern Africa, directly managing accounts to meet and exceed quarterly/annual sales goals, analyzing data and utilizing data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales, prospecting and onboarding new, high-quality supply in your assigned geography, and maintaining a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients.

You will also represent Airbnb in external meetings with professional hosts, educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders, hold regular optimization calls and business reviews with your clients, develop strong and long-lasting partnerships, develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners, respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance, work cross-functionally with public policy, legal, communication, and customer support teams to ensure our long-term market success, engage an entrepreneurial mindset to autonomously design, develop, and execute bespoke engagement initiatives for the assigned territory, and support host community programs in your region, contributing to the growth and engagement of Airbnb's community.

To succeed in this role, you will need to have a minimum of 5+ years of experience in account management, partner support, and/or sales, 2+ years of experience in the hospitality/travel industry is a plus, be willing to regularly travel to your aligned market territory, have a proven track record of being able to effectively work a leads pipeline and/or a book of business, be proficient in using CRM software, specifically in working with leads, opportunities, and other core objects, have excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, be proficient in quantitative skills and have a proven ability to interpret and apply data throughout your day-to-day work, have strong time management and prioritization skills, be able to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, be able to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives, have a passion for Airbnb, travel, and the sharing economy, and be a charismatic self-starter who is resourceful and self-sufficient.

Mandatory fluency in English and Arabic, with French as a preferred additional language.

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The true differentiator between V-BAT and the rest is its patented ducted fan design. V-BAT's duct increases thrust by 80%+ at equivalent engine power, enabling take-off and landing with a single power plant and achieving unmatched payload mass friction. It can fly for a half day or stop and hover for hours on end. Most importantly, thrust vectoring bestows V-BAT with unmatched control authority for rock-solid stability in high winds and challenging weather – whether taking off, landing, flying forward, or in a transition state.

V-BAT is designed explicitly for runway and equipment-independent launch and recovery in austere environments with no external support. The aircraft can be transported in the bed of a truck and assembled by two personnel in under 20 minutes, making it a true expeditionary system built for dynamic movement and fluid mission sets.

As a V-BAT Air Vehicle Operator, you will perform flight operations, testing, training, demonstrations, and maintenance in CONUS and OCONUS environments depending on customer requirements. You must be willing to become proficient in a variety of V-BAT specific AVO skills based on the unique demands of the position for which you are applying.

There are six different teams and opportunities you could work for:

• Deployed Operations – AVOs support DoD and foreign customers in an operational capacity during maritime and land-based OCONUS deployments.
• Instructor – AVOs develop and teach programs of instruction based on an institutional and operational knowledge of the V-Bat system and air vehicle operations.
• Training/Standardization and Evaluation – AVOs assigned to Training, Standardization, and Evaluation are responsible for developing and delivering Programs of Instruction (POIs) for the V-BAT system to both internal and external customers.
• Demo/Business Development – AVOs perform flight demonstrations for potential customers in both CONUS and OCONUS locations.
• Production Flight Testing – AVOs test newly produced V-Bat systems and rely on pilot and maintenance skills to ensure quality control and fleet readiness.
• Engineering Research & Development – AVOs perform research and development flights and push the boundaries of innovation in the unmanned air vehicle space.
• Support SME – The UAS Support SME will delight customers (internal and external) by providing advanced (L2) troubleshooting and support for issues encountered in the field.
• Experimental Flight Testing/R&D – Operators will collaborate with engineering teams to execute integration, ground tests, and flight tests, ensuring seamless interactions between various components and systems of the V-Bat UAV platform.

Required Qualifications:

• Ability to work independently and lead in a small team environment, often in austere locations, while delighting the customer
• Ability to pass background check and drug screening in accordance with company policy
• Ability to pass medical and dental screenings as required by customers
• Ability to possess a Secret DoD security clearance as required by customers

Desired Qualifications:

• Prior experience with other manned or unmanned systems
• Prior military service with overseas assignments
• Maritime/shipboard UAS experience
• FAA Ratings (Part 107/Private Pilot/Commercial/Instrument/CFI)
• A&P certified

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As a Technical Account Manager, you will serve as the primary point of contact and advocate for the customer across a portfolio of enterprise accounts. You will oversee the customer onboarding experience, interface with internal and external stakeholders, and manage the negotiation of project milestone adjustments with customers.

Key responsibilities include developing methodologies to enhance efficiency for individual customer engagement and support interactions across multiple accounts, ensuring that product-related inquiries are addressed promptly, and collaborating cross-functionally to complete a diverse range of projects.

To be successful in this role, you will need to understand at a conceptual level deeply technical conversations, make well-reasoned prioritization decisions, and empathize with customers. You will also need to have strong communication and interpersonal skills, as well as the ability to work well with a wide range of teams.

The ideal candidate will have 1-2 years of relevant experience in Technical Account Management, working knowledge of or prior experience providing customer support, and willingness to explore and learn new technologies.

In return, you will be part of a team that is redefining how high-growth companies manage data at scale, working with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. You will have the opportunity to build the platform that powers world-class apps used by hundreds of millions of users worldwide.

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Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.

As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You'll be responsible for uniting our customer and consumer support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product quality, roadmap, and Plaid's brand in the market.

Responsibilities

• Own the global support strategy and outcomes across SLAs, CSAT, revenue, and support quality.
• Unite our customer and consumer support teams into a single, high-performing organization that is a true differentiator for Plaid.
• Lead, grow, and coach managers and ICs across regions and time zones; drive performance, calibration, and quality programs at scale.
• Manage critical incidents and executive-level escalations in tight partnership with Product, Engineering, Risk, Compliance, GTM, and CS Ops, including post-incident reviews and process fixes.
• Evolve support operations, tooling, and knowledge management to drive efficiency, deflection, and consistent, high-quality experiences for customers and consumers.
• Own the Customer Success Package business, balancing COGS, revenue, and customer experience
• Regularly report on support health and align plans and tradeoffs with Plaid's executive team and other stakeholders

Qualifications

• 10+ years in technical/customer support with at least 5+ years leading managers (manager-of-managers) in a scaling B2B SaaS or API company.
• 3+ years running global support operations with measurable improvements in SLAs, CSAT/CES and quality.
• Background in fintech, payments, or developer/API platforms operating at significant scale, preferred
• Proven success owning support outcomes at scale, including incident management and executive-level escalations
• Deep experience building and leading distributed teams, with strong hiring, coaching, and performance management muscles across regions and time zones.
• Strong operational rigor: metrics design, forecasting and capacity planning, process improvement, and support tooling strategy.
• Demonstrated ability to partner with GTM, Product, and Engineering to influence roadmaps and improve product quality through support insights.
• Experience using AI and building content/deflection programs and quality frameworks.

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description.

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At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

Our comprehensive AI platform is designed to meet enterprise as well as personal needs. Our offerings include Le Chat, AI Studio, Mistral Code and Mistral Compute , a suite that brings frontier intelligence to end-users.

Role Summary

As our Compute legal counsel, you will be instrumental in structuring, drafting, and negotiating our Mistral Compute deals. As part of this role you will advise the Mistral Compute business on related legal topics (working hand-in-hand with other members of the Mistral AI legal teams), including legal and regulatory compliance, procurement, intellectual property, insurance, privacy, export control, and customer support.

Key responsibilities

• Draft, negotiate, and provide strategic advice on contracts related to establishing deploying, maintaining and commercializing our Compute operations, including hardware, data center development, customer contracts and other compute and cloud related contracts.

• Act as product counsel for the Mistral Compute business including advising on legal and regulatory compliance.

• Collaborate with cross-functional teams, including commercial-legal, procurement, finance, and other corporate functions.

• Build our internal templates, practices and guidelines to help the business and legal scale.

• Support on other related legal topics as needed, especially on the compliance front (e.g. OFAC and similar topics).

Qualifications and skills

• Educational Background: Bachelor degree or above (LLB, LLM, Juris Doctor preferred) from an accredited law school in Europe.

• Experience: A minimum of 8 years of relevant legal experience, including in-house experience in the technology space.

• Strong experience in structuring and negotiating compute or infrastructure deals with an understanding of cloud and technology related industries.

• Knowledge and usage of Artificial Intelligence: An understanding of artificial intelligence technologies, including machine learning, natural language processing and their applications is important.

• Analytical Skills: Ability to analyze complex contractual structures, interactions in the contract chain and their interplay with financing topics and technical constraints.

• Communication Skills: Excellent negotiation skills. Excellent written and verbal communication; strong ability to communicate legal advice to clients and colleagues, and presenting complex legal concepts in a clear and understandable manner.

• International mindset: International experience is a plus.

• Adaptability: Given the rapidly evolving nature of AI technologies and compute topics, and the legal landscape surrounding them, candidates should be adaptable and willing to continuously learn and update their skills and knowledge.

What We Offer

• Ability to shape the exciting journey of AI and be part of the very early days of one of the hottest AI companies.

• A fun, dynamic, multicultural team and collaborative work environment , based in Paris, Madrid, London, the USA and Singapore.

• Competitive salary and bonus structure & Comprehensive benefits package.

• Opportunities for professional growth and development

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You'll sit at the intersection of customer experience, automation quality, and operational efficiency, partnering closely with Customer Support Strategy and Ops, Engineering, Product and external vendors to ensure the bot delivers a high-quality, safe, and trustworthy experience at scale.

Along with the bot-focused work, you will be instrumental in defining the AI strategy within the CS org, creating best practices and supporting peers across CS in investigating AI solutions to maximise efficiency within the team.

Key Responsibilities:

• Partner with CS and Product leadership to define the strategy and roadmap for our chatbot and email AI agents to contribute to company OKRs
• Architect and optimize AI agent workflows and procedures: Design simple, reliable conversation workflows and automations so our chatbot asks the right questions, clarifies common customer needs, and responds with accurate information, appropriately escalating to live support when needed.
• Quality reviews, analytics and bot coaching: Conduct regular reviews of bot conversations and high-level report analysis to identify trends, areas of opportunity and potential risk within the chatbot.
• Cross-collaboration to improve resolution rate and quality: Work with partners in Engineering, Product and CS Strategy and Ops to maximise the types of interactions the chatbot can support and resolve - connecting new data sources or systems on the backend to give the bot greater scope, implementing new workflows that use this data to solve new customers requests without live support intervention.
• Optimise the AI Agent experience across all channels: Expand upon the types of interactions and experiences that qualify for the email AI agent and other asynchronous channels.
• Compliance and security: Ensure Mercury's high standards for security and compliance are woven into the foundations of our AI-assisted CS strategy
• AI vendor relationship owner: Own the relationship with AI vendors for CS solutions, including Intercom. Raising issues, requesting fixes, staying on top of product releases and coordinating changes that impact CS operations
• Scoping of internal agent co-pilot: Drive efforts to assess and implement agent assist AI tools to maximise agent efficiency
• Evaluation of AI tooling for CS partners: Support other teams, such as Learning and Development and QA in evaluating how other tools' AI offerings can increase efficiency across CS.

What You Bring to the Table:

• 1–3 years of experience in configuration of customer-facing AI agent/chatbot (e.g., Fin by Intercom, Ada, Zendesk AI)
• 5+ years of experience in customer support backend operations or CS systems administration
• Systems thinker and problem solver, with experience in testing new solutions and change management for CS teams
• Strong technical acumen, with the ability to understand and communicate technical concepts to both technical and non-technical audiences
• Analytical thinking: ability to interpret data quickly and translate it into actionable decisions
• Cross-collaboration: works effectively with cross-functional partners across Engineering, Product, Compliance, Core Customer Support
• Stakeholder communication: delivers clear, concise updates to stakeholders at all levels
• Adaptability and a growth mindset, thriving in a fast-paced, ever-evolving environment
• Proven ability to work cross-functionally, particularly with technical teams like Engineering, Product, and Security
• An interest in software development or engineering, enabling deeper technical conversations with our engineering teams
• Experience with core customer support platforms such as Zendesk, Guru, MaestroQA/Rippit
• Proficiency in SQL and familiarity with navigating data tables
• Experience supporting remote or distributed workforce models

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $143,400 - $168,700 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $129,100 - $151,800 USD
• Canadian employees (any location): CAD $130,500 - $153,500

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Your responsibilities will include answering user questions over chat, email, and phone, handling user account requests, teaching customers how to use our product, identifying systemic flaws that lead to user problems, and working with our engineering team to find and squash bugs.

You should have 2+ years of experience in a Customer Experience / Customer Support role, consistently exercise empathy, exude competence, and enjoy thinking about how to automate as much of your job as possible.

Schedule Information:

Required: you will need to be excited to work at least one weekend day per 5 day shift!

Schedule options:

Sunday - Thursday

Tuesday - Saturday

Or, if your ideal working time consists of both Saturday and Sunday, we can accommodate that, too!

Your working schedule will be fixed - this is long-term commitment, not a rotating shift.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

Our target new hire base salary ranges for this role are the following:

US employees in the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $48,100 - $58,400

US employees outside of the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $43,300 - $52,500

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As the Customer Support Manager, you will own our support operations, run and hire the team of support reps, solve complex issues, build systems that support Maven's marketplace, develop automation to increase leverage, and improve standard operating procedures.

You will interface with four distinct customers:

• Maven's Experts (~40% of your time): Our experts are at the top of their fields, and yours will be the voice they hear when they need escalated, 1:1 support from our team.
• Maven's Customers (~10% of your time): Our customers are mid-career professionals looking to upskill in the ever-changing post-AI landscape of professional work.
• Our Students' Employers (~50% of your time): Maven's B2B business represents ~10% of our sales and is growing quickly. Currently, not all of our B2B customers' purchases are supported through Maven's website.
• The Internal Maven Team (ongoing): Analyze and report your function's metrics to the broader team.

No prior experience with Maven is required, but experience with marketplaces, edtech, expert platforms, or creator economy is a plus!

As a Customer Support Manager, you will be responsible for:

• Defining what great customer operations look like at scale and delivering on it.
• Scaling the team and owning increasingly strategic initiatives.
• Providing high-quality support to customers, including resolving complex issues and escalating when necessary.
• Building and maintaining relationships with customers, including communicating effectively and empathetically.
• Collaborating with cross-functional teams, including product, marketing, and sales.

The ideal candidate will have:

• 3-5 years of experience in customer support, operations, or business operations roles.
• Experience managing team members and having a heavy hand in leading a support (or related) function.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and technical skills, with experience using AI tools to create operational leverage.

We offer a competitive salary range of $80k-$120k, strong benefits, and equity. We are a fully remote team with no-meeting Wednesdays and biannual company offsites.

If you're passionate about delivering exceptional customer experiences and have a proven track record of success in customer support, we encourage you to apply!

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Your responsibilities will include driving the lifecycle of features from concept to launch, working closely with product domain teams across the organization, and immersing yourself in the day-to-day operations of an Agile development team. You will also assist the full-time Product Manager in writing development stories, guiding sprint planning, and defining priorities and scope to ensure the engineering team is set up for success.

As a Product Manager Intern, you will have the opportunity to ship real features that will be used daily by our Customer Support agents, providing tangible business value. You will also gain invaluable experience in the FinTech industry and the specific challenges of enterprise internal tools.

We are looking for someone who is currently pursuing a Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field, with a strong passion for technology, problem-solving, and improving user experiences. Excellent communication, presentation, and interpersonal skills are also essential.

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We are seeking a highly skilled Technical Support Engineer to provide high-quality support and service to our Customer base and Internal teams.

As a Technical Support Engineer, you will play a critical role in providing advanced support directly to our Customers, and collaborating with engineering and Sales teams to enhance our products and services.

Responsibilities:

• Resolve technical issues and provide advanced support directly to customers, including support for fal's platform (APIs, UI issues, and troubleshooting errors).
• Support users across multiple products via email, chat, and Slack.
• Troubleshoot integration issues, including authentication problems (OAuth, API keys), HTTP errors, malformed requests, rate limits, and API misconfigurations.
• Analyze API logs, error messages, and request/response payloads to identify root causes.
• Manage support tickets by responding within SLA timeframes, escalating complex issues appropriately, and maintaining detailed case records.
• Reproduce, escalate, and document bugs or edge cases in collaboration with engineering.
• Provide structured feedback to engineering teams regarding platform reliability, performance bottlenecks, and customer-reported issues, serving as an internal advocate for customer pain points and product improvement.
• Assist with testing and validation of new features, releases, and infrastructure changes before production deployment.
• Write and maintain technical content, including use case guides, how-to examples, FAQs, solutions for common errors, and documentation of issues and resolutions for the knowledge base.
• Improve developer documentation to make integration as self-serve as possible.

What You Bring:

• Strong analytical thinking, technical problem-solving skills, and a systematic approach to troubleshooting technical issues across web platforms, cloud environments, and enterprise software.
• Experience supporting and troubleshooting REST APIs and backend services, including working directly with REST APIs and authentication flows (OAuth2, API keys).
• Experience using monitoring, logging, and observability tools to support production systems.
• Familiarity with AI platforms, machine learning systems, or data-intensive applications.
• Excellent written and verbal communication and interpersonal skills, with the ability to clearly and empathetically explain complex technical concepts to both technical and non-technical stakeholders/users in English.
• Experience providing technical support with a customer-first mindset, demonstrating patience, empathy, and a focus on user success.
• Strong technical writing abilities with experience creating and maintaining user guides, FAQs, and troubleshooting documentation.
• Demonstrated ability to prioritize effectively, respond quickly to critical issues with a sense of urgency, and maintain composure under pressure.
• Ability to work independently and collaboratively, handling multiple concurrent support cases while maintaining quality and meeting response time commitments.
• Self-starter who can identify process improvements and proactively address recurring issues (Initiative).
• Familiarity with tools such as Slack, Linear, Notion, and GitHub.
• Familiarity with authentication protocols like REST APIs, OAuth2, JWT, and API key auth.

Why fal:

At fal, you'll join a rapidly scaling company defining how AI moves from experimentation to production. This is an opportunity to shape the future of enterprise AI adoption while building deep relationships with customers who are transforming their industries through intelligent technology.

What we offer at fal:

• Interesting and challenging work
• Competitive salary and equity
• A lot of learning and growth opportunities
• Regular team events and offsites

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You should have a deep understanding of generative AI, hands-on experience serving generative deep learning models in production settings, and a track record of working directly with customers, iterating on solutions, and providing tailored support. Proficiency in Python and intuitive understanding of API integrations are also essential. Excellent communication skills, honed through collaborating with non-technical stakeholders, are necessary to adapt your message depending on who's in the room.

Prior experience finetuning diffusion models, working with customization tools like ComfyUI, and contributing to open-source projects in the diffusion model space are highly valued. Deploying models on cloud platforms using state-of-the-art serving infrastructure is also desirable.

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About the Role The Resident Growth Associate is a key player in Belong's mission to provide an exceptional experience for prospective residents, ensuring their journey to finding their dream home is seamless and delightful. This customer-facing role is responsible for managing initial interactions with potential residents, growing our pipeline of leads, and guiding them through the early stages of their experience with Belong.

Role Responsibilities Managing Communications Field calls, chat, email, and text messages to address inquiries and concerns from potential residents promptly. Serve as the first point of contact, creating a welcoming and informative experience.

Tour Coordination Schedule tours for prospective residents, capturing availability if scheduling is not possible. Notify residents of any tour changes or cancellations promptly. Provide post-tour follow-ups to address any remaining questions or concerns.

Lead Follow-Up and Support Proactively contact leads from the previous day who have not booked tours or started applications.

AI Tools and Process Optimization Assist in implementing new AI tools designed to improve efficiency and enhance the customer experience. Proactively identify opportunities to reduce response times and ensure inquiries are handled promptly and effectively.

Collaboration and Rapid Response Work closely with the operations and experience teams to ensure consistent and high-quality service delivery.

Requirements Advanced English Availability to work on Weekends Previous experience in a customer-facing or customer support role Minimum 2 years of experience Exceptional communication skills, both written and verbal Highly organized and detail-oriented, with the ability to manage multiple priorities Proficiency in using customer management tools and technology platforms like Intercom Ability to work in a fast-paced environment and respond to urgent needs effectively Familiarity with AI tools or a strong willingness to learn and adapt

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The Role We are not just looking for someone to answer questions, we are looking for someone who creates trust through every interaction. As a Member Support at Belong, you will be one of the main touchpoints for our residents and homeowners. You’ll help navigate questions, resolve home-related situations, and coordinate solutions across teams, always ensuring a clear path forward and a high-quality experience.

What You’ll Do Support residents and homeowners through inquiries, requests, and issues with empathy and clarity. Own cases end to end, ensuring timely and effective resolution. Work cross-functionally with Operations, Home Quality, Move-Ins, Engineering, and other teams. Use Foundation and internal tools to manage, track, and document cases. Manage multiple cases simultaneously while maintaining high service standards. Communicate proactively, setting clear expectations and timelines. Identify recurring issues and suggest process improvements. Represent Belong’s values in every interaction, with a strong Member-Obsessed mindset.

Schedule 8 hours per day, including 1 day of the weekend (rotational schedule)

What We’re Looking For Experience in customer support, operations, hospitality, or service-oriented roles. Strong problem-solving skills and a service-first mindset. Highly organized, with strong attention to detail. Clear written and verbal communication skills. Comfortable working cross-functionally and in fast-paced environments. Ability to quickly learn and use internal systems (CRM / operational tools experience is a plus). Calm, empathetic, and solutions-oriented under pressure.

Nice to Have Experience in proptech, operations, or customer experience roles. Familiarity with case management or support platforms. Experience working with rotating or weekend schedules.

Why Belong Be part of a team that truly cares about people and experience. Have real impact on how residents and homeowners feel every day. Grow in a culture that values ownership, clarity, and excellence. Build meaningful work alongside people who care.

Requirements 1+ years of experience in Customer Service.

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First.

Our 200+ Belongers are strong, curious, and extremely ambitious.

About the Role

We are not just looking for a Homecare Specialist, we are looking for someone who takes true ownership of the home experience. This role is about making sure home issues don’t just get logged, but truly resolved.

As a Homecare Specialist, you will execute and manage Pro Services from start to resolution, coordinating repairs, communicating clearly with residents and homeowners, and ensuring every request always has a clear next step.

For many residents, this is the moment where Belong proves that we genuinely take care of their home. How issues are handled here directly shapes trust, satisfaction, and long-term retention.

This is a fast-paced, detail-driven role for someone who thrives in operational execution, problem-solving, and accountability, someone who doesn’t let things stall and cares deeply about getting things done right.

Role Responsibilities

Pro Service Execution

• Own assigned Pro Services from submission to resolution.
• Ensure every Pro Service has a clear owner, next step, and timeline.
• Drive urgency to move cases forward and prevent stagnation.

Resident & Homeowner Communication

• Communicate clearly and professionally with residents and homeowners via Intercom.
• Set expectations around timelines, next steps, and responsibilities.
• De-escalate concerns through calm, transparent communication.

Vendor Coordination

• Coordinate with vendors to schedule appointments, confirm availability, and follow up on completion.
• Verify work completion through photos, documentation, and resident confirmation.
• Flag vendor performance or quality issues early.

Escalation & Quality

• Handle first-level escalations within assigned cases.
• Identify early warning signs of dissatisfaction or delays and act immediately.
• Escalate appropriately when issues exceed scope or risk member satisfaction.

Operational Discipline

• Follow Homecare SOPs and workflows consistently.
• Maintain accurate documentation and updates in the system.
• Contribute to continuous improvement by surfacing recurring issues or process gaps.

What Success Looks Like

• Pro Services are resolved quickly and with minimal escalation.
• Members feel informed, supported, and taken care of.
• SLAs, CSAT, and open Pro Service targets are consistently met.
• Issues are solved proactively, not reactively.

About You

• You move fast and take ownership without being asked.
• You are comfortable managing multiple cases at once.
• You stay calm and clear in stressful or emotional situations.
• You communicate directly, respectfully, and with confidence.
• You care about doing things right, not just closing tickets.

Requirements

• Previous experience in operations, customer support, logistics, service coordination or a similar fast-paced execution role.
• Strong written and verbal English.
• High attention to detail and strong organizational skills.
• Comfortable working with metrics, SLAs, and performance targets.
• Experience coordinating third parties (vendors, technicians, field teams) is a strong plus.

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Your primary focus will be on ensuring the seamless installation and maintenance of Synopsys hardware, directly contributing to customer satisfaction and success. You will also improve hardware reliability and performance through meticulous analysis and corrective action implementation, support the continuous improvement of production processes, and facilitate the integration of hardware into complete systems.

To succeed in this role, you will need a minimum of 5+ years of related experience in test and validation engineering, proficiency in Linux environments and scripting languages such as bash and tcsh, experience with hardware installation and maintenance at customer sites, strong analytical skills to identify and resolve hardware issues, and a willingness to travel both domestically and internationally.

As a detail-oriented and highly organized individual with excellent communication skills, you will be able to work collaboratively across teams, adapt to diverse work environments, and thrive in a customer-centric approach. Your passion for technology and innovation will drive your success in this role.

In return, we offer a comprehensive range of health, wellness, and financial benefits to cater to your needs, including both monetary and non-monetary offerings.

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Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.

Responsibilities:

• Analyze and troubleshoot complex technical issues through direct user interaction (Slack) and leveraging your knowledge of API documentation.
• Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues.
• Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
• Lead continuous improvement initiatives aimed at hitting key performance metrics.
• Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams.
• Constantly challenge the status quo and push for innovation in user support strategies and operational processes.

Requirements:

• 2-5 years of experience in a customer support role.
• User first mindset and energized by the challenge of solving difficult problems.
• Excellent communication skills, both written and verbally.
• Excel in analytical thinking and problem solving.
• Prior experience in customer service or internal/external user facing operations.
• Process-oriented mindset and ability to get things done.
• Enjoy working in an in-office environment with strong cross team collaboration and support.
• Prioritize and enjoy working in a quick-moving environment.
• Humble and have a proven track record for working well across teams and with external partners.
• Willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening.

Preferred qualifications:

• Familiarity with SQL and ability to use template or premade SQL queries as part of investigations.
• Prior experience with cryptocurrency support.

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At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We are a company that democratizes AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments.

Our offerings include le Chat, the AI assistant for life and work.

Role Summary

We are seeking an enthusiastic Technical Customer Care Expert to join our Support team in Singapore. This role is ideal for someone who enjoys solving customer issues, providing exceptional service, and contributing to the growth of our support operations in the APAC region.

As our first hire in Singapore, you will play a key role in ensuring customer satisfaction by handling frontline support, triaging issues, and collaborating with global teams.

Key Responsibilities

User Support: Handle frontline customer inquiries via Intercom, including account setup, billing questions, product guidance, and basic troubleshooting.

Ticket Triage: Efficiently categorize, prioritize, and escalate issues to L2/L3 support or relevant teams (Engineering, Finance, Solutions) as needed.

Knowledge Base Management: Contribute to building and updating FAQs, help center articles, and self-service resources to empower customers.

Customer Communication: Provide clear, friendly, and proactive responses; ensure timely follow-ups and resolution.

Process Optimization: Identify common customer pain points and suggest improvements to streamline support workflows.

Customer Focus: Maintain a customer-centric approach, ensuring a positive experience for all users, with a focus on empathy and proactive service.

Qualifications & Profile

• Bachelor’s degree or equivalent in Business, Communications, or a related field.

• Previous experience in customer support, helpdesk, or service roles (technical support experience is a plus).

• Strong written and verbal communication skills in English (additional languages are a bonus).

• Proficiency in customer support platforms (e.g., Intercom, Zendesk). Familiarity with tech products and basic troubleshooting.

• Excellent problem-solving skills and a customer-first mindset.

• Ability to work collaboratively in a fast-paced, distributed team environment.

What We Offer

• Ability to shape the exciting journey of AI and be part of the very early days of one of the hottest AI companies.

• A fun, dynamic, multicultural team and collaborative work environment — based primarily in Paris, London, the USA, and Singapore.

• Competitive salary and bonus structure.

• Comprehensive benefits package.

• Opportunities for professional growth and development.

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We are looking for an engineering leader who is hands-on with deep learning—comfortable reading/modeling code, not just running it. You will lead, encourage, and develop world-class engineering and data teams distributed across Europe, Asia and the United States.

Key Responsibilities:

• Architect and operationalize NVIDIA’s end-to-end data Inference Acceleration strategy, powering Inferencing and continuous performance improvements.
• Drive Strategic Implementations of TensorRT, VLLM and other accelerated frameworks for inference solutions for Edge and Enterprise devices: Lead Accelerated Computing efforts and solutions for key Metropolis verticals. Set up Proofs of Readiness (PORs) and guide their implementations.
• Leading customer solutions: Collaborate with major Metropolis OEMs and Partners to architect highly accelerated and optimized custom deep learning models and inference pipelines for their specific requirements. Offer direct customer support, including debugging, technical education, and handling customer inquiries for our Metropolis partner and customers. Responsible for drafting and finalizing SOWs with internal customers and partners.
• Performance Benchmarking: Orchestrate efforts to achieve leading performance results on industry benchmarks like MLPerf on various edge and Enterprise devices.
• Technical Leadership & Influence: Function as a technical leader for deep learning across multiple teams, giving oversight and build support. Apply customer insights to influence the composition and structure of upcoming SOC / GPU deep learning hardware.
• Scaling the team: Strategically hiring to meet new demands while also mentoring and adjusting existing teams to new deep learning challenges.
• Representing Nvidia Deep learning solutions in webinars, conferences and partner events

Requirements:

• Masters in Computer Science/Electrical Engineering or equivalent experience.
• A minimum of 8 years of meaningful involvement in machine learning/deep learning research or practical experience, coupled with 7+ years of leadership background and overall 15+ years of industry experience.
• Over 10 years of validated expertise in the embedded software sector, holding technical leadership positions accountable for delivering outstanding production software within a multifaceted setting.
• Deep Knowledge of GPU, CPU and dedicated deep learning architecture fundamentals and low-level performance optimizations using heterogeneous computing.
• Hands-on experience with VLMs, LLMs, or multimodal AI systems applied to perception, data triage, or automated labeling.
• Strong expertise in large-scale data processing, systems build, or machine learning pipelines.
• Strong communication, careful planning, and technical leadership capabilities.

Benefits:

• Competitive salary package and benefits
• Eligible for equity

How to Apply:

Applications for this job will be accepted at least until March 13, 2026.

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Responsibilities

• Recruitment and selection process management: from job posting, candidate screening, scheduling and conducting assessments, to offer letter management and document entry.
• Document update and management: keep process documentation (mapping, procedures, etc.) always updated and organized, within established deadlines.
• Service and support: clarify doubts about HR policies and procedures, interact with candidates and clients, and monitor and support the team.
• Quality and safety assurance: ensure compliance with internal standards, participate in training, and ensure a safe and appropriate work environment.
• Collaboration and sharing: work as a team, share knowledge and ensure the delivery of good results.

Requirements

• Bachelor's degree in HR, Business, or a related field.
• 1 year of experience in HR Operations, Customer support, or a related field.
• English language skills, required
• Data & control
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with all levels of the organization.
• Excellent command of Spanish and/or Portuguese.

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As the Customer Operation Manager at Kody, you will be the engine that ensures seamless operations and exceptional customer experiences. You will need strong analytical mindset, excellent communication skills, a technical aptitude (or the ability to learn quickly), and a passion for enabling clients in a fintech environment.

Key Responsibilities

Client Support

Act as the primary liaison for customer inquiries, delivering timely and accurate responses.

Issue Management

Investigate customer challenges, resolve issues proactively, escalate complex cases when needed, and ensure swift resolution.

Onboarding Enablement

Lead the onboarding process for clients, guiding them through setup and implementation of our payment solutions, and addressing any technical or operational issues that arise.

Training & Enablement

Conduct training sessions and provide educational materials so that clients fully understand our products and services, empowering them to use our platform effectively.

Documentation & Analytics

Keep detailed records of client interactions—including inquiries, solutions, and feedback—and produce reports on customer activity and trends to drive insights and process improvements.

Relationship Development

Build and strengthen relationships with clients, gain a deep understanding of their unique needs and preferences, and proactively identify ways to enhance their experience with our company.

Process Optimization

Collaborate with cross-functional teams to identify opportunities for operational improvement and implement solutions to streamline workflows and boost efficiency.

Compliance & Risk Oversight

Ensure adherence to regulatory requirements and internal policies, and mitigate risk by following established procedures and protocols.

Industry Engagement

Stay active within the payments industry, build contacts and create opportunities that support future growth.

Requirements

Qualifications & Requirements

• Proven experience in Product Support, Customer Success, Client Success, Account Management, or Customer Operations.
• Excellent interpersonal and communication skills, able to build rapport with clients and internal stakeholders.
• Strong analytical and problem-solving abilities, attention to detail, and a proactive mindset in handling customer issues and escalations—experience in a payment processing environment is highly valued.
• Ability to thrive in a fast-moving, dynamic environment and adapt to shifting priorities.
• A commitment to delivering exceptional service and exceeding client expectations.
• Proficiency with Google Workspace or Microsoft Office, CRM software (HubSpot preferred), and Intercom.
• Comfortable interacting with customers across international time zones.

Benefits

• Employer-contributed pension scheme
• Medical Insurance
• Regular team socials and events

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Responsibilities:

• Manage the recruitment and selection process, including job posting, candidate screening, scheduling and conducting assessments, to offer letter management and document entry.
• Keep process documentation (mapping, procedures, etc.) always updated and organized, within established deadlines.
• Clarify doubts about HR policies and procedures, interact with candidates and clients, and monitor and support the team.
• Ensure compliance with internal standards, participate in training, and ensure a safe and appropriate work environment.
• Work as a team, share knowledge and ensure the delivery of good results.

Requirements:

• Bachelor's degree in HR, Business, or a related field.
• 1 year of experience in HR Operations, Customer support, or a related field.
• English language skills, required
• Data & control
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with all levels of the organization.
• Excellent command of Spanish and/or Portuguese.

Benefits:

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

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This role is responsible for ensuring an efficient recruitment and selection process, conducting all stages with excellence, from interacting with hiring managers, HR team, candidates and clients to updating documentation, ensuring deadlines are met and quality results are achieved to meet the FBS goals.

Responsibilities

• Recruitment and selection process management: from job posting, candidate screening, scheduling and conducting assessments, to offer letter management and document entry.
• Document update and management: keep process documentation (mapping, procedures, etc.) always updated and organized, within established deadlines.
• Service and support: clarify doubts about HR policies and procedures, interact with candidates and clients, and monitor and support the team.
• Quality and safety assurance: ensure compliance with internal standards, participate in training, and ensure a safe and appropriate work environment.
• Collaboration and sharing: work as a team, share knowledge and ensure the delivery of good results.

Requirements

• Bachelor's degree in HR, Business, or a related field.
• 1 year of experience in HR Operations, Customer support, or a related field.
• English language skills, required
• Data & control
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with all levels of the organization.
• Excellent command of Spanish and/or Portuguese.

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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Key Responsibilities

• Actively understand customer needs and clearly communicate to ensure exceptional customer experience.
• Troubleshoot technical issues by providing timely support via phone and email.
• Guide customers through solutions and escalate complex issues to the appropriate teams when needed.
• Manage and track support tickets in Salesforce from creation through resolution.
• Deliver personalized solutions based on each customer's unique requirements and communicate them effectively.
• Operate efficiently in a fast-paced environment while supporting multiple customers simultaneously.
• Collaborate closely with team members, demonstrating shared ownership, accountability, and teamwork.
• Handle sensitive and confidential information with professionalism, in alignment with Finexio's values.
• Maintain and update supplier payment profiles, ensuring banking information, addresses, and contact details are accurate, secure, and up to date.
• Collaborate with cross-functional teams to ensure customer needs are fully understood and met.
• Maintain up-to-date knowledge of the payments ecosystem, AP-as-a-service models, relevant banking regulations, and accounting standards through continuous learning.
• Conduct preliminary research on potential fraudulent transactions and provide findings to the Risk & Compliance team for further analysis.

Requirements

• Bachelor's degree preferred
• Minimum of 2 years of experience in a customer-facing role within the financial services or technology industry.
• Strong attention to detail and research skills
• Excellent verbal and written communication skills
• Experience working with or within payments, financial services, fintech, AP/AR preferred
• Proven customer service and de-escalation skills, with the ability to handle challenging situations calmly and professionally.

Benefits

• Culture: We are a humble, client-first team that is focused on collaborative data-driven success.
• Speed: We move fast, love new ideas and give you the opportunity to push your limits.
• Growth: We are expanding rapidly into new markets, launching new services and creating a world-class company
• The chance to work in a fast-paced start-up environment with experienced industry leaders
• An environment where you can dive deep into the latest technologies and make a real, measurable impact
• Employee Engagement – Quarterly virtual team building activities and monthly team lunches
• Competitive salary and stock options
• Medical, dental, and vision
• Unlimited Vacation Policy
• $45,000 - $60,000

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Key Responsibilities

• Build and manage a growing portfolio of enterprise accounts across Spain - with a focus on Financial Services & Insurance, Telecommunications, Healthcare, and Utilities - to help ElevenLabs meet its revenue goals.
• Identify new business opportunities where ElevenLabs' conversational AI capabilities - including ElevenAgents - can drive customer engagement, contact center automation, and operational efficiency.
• Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends - particularly as they apply to regulated Spanish industries
• Demonstrate expertise - or a strong willingness to learn - about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants
• Develop and execute account strategies to expand ElevenLabs' presence within key enterprise verticals, navigating complex procurement and organizational structures.
• Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.
• Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements

• 7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.
• Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.
• Well-connected in the Spanish enterprise landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C-suite and board level.
• Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.
• Deep understanding of enterprise procurement and legal processes in Spain, with the ability to accelerate deal velocity within complex organizational structures
• Comfort operating in an early-stage, high-growth environment, including building new playbooks and iterating quickly.
• Passion for voice and audio AI and how it can unlock transformative value for customers.
• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale
• Native or full professional proficiency in Spanish; strong English for internal collaboration

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We're looking for a highly motivated, self-starter Account Executive who is passionate about voice technology and how it is changing businesses. In this role, you will build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals.

Responsibilities

• Build and manage a growing portfolio of new accounts across industries adopting conversational AI
• Identify new business opportunities where ElevenLabs' conversational AI capabilities can drive user engagement, automation, or cost efficiency
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends
• Demonstrate expertise—or a strong willingness to learn—about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, in-app assistants, and more

Requirements

• 4–6 years of sales experience in a SaaS or technology company, ideally with exposure to AI, generative AI, LLM-based products, or API platforms
• Experience selling technical solutions to product, engineering, or innovation teams is a strong plus
• Proven track record of meeting & exceeding sales targets in a fast-paced environment
• Expertise or willingness to learn everything about voice and audio AI and how our solutions can help prospects
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels of an organization
• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale

Benefits

• Innovative culture
• Growth paths
• Learning & development
• Social travel
• Annual company offsite
• Co-working

What we offer

• You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible
• Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities

Location

This role is remote across the US but if you prefer, you can work from our offices in San Fransisco or New York.

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As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform.

This includes onboarding support, API and library education, troubleshooting, index configuration, communication, and process improvement.

Responsibilities

• Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
• API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
• Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented mentality with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Able to support customers and team members between 5am and 1pm UTC.

Preferred qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
• Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
• Familiarity working with open source libraries, JavaScript web application development and integration patterns.

Benefits

• Work with smart and empathetic people who will help you grow and make a meaningful impact.
• Regular team offsite events to connect and collaborate.
• Fully remote team - choose where you live.
• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
• Work from home stipend! We want you to have the resources you need to set up your home office.
• Apple laptops provided for new employees.
• Training and development budget for every employee, refreshed each year.
• Maternity & Paternity leave for qualified employees.
• Base salary: $80k–$110k USD, depending on knowledge, skills, experience, and interview results.
• Stock options - offered in addition to the base salary

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Responsibilities:

• Respond to inquiries from players in Japanese via email or chat
• Create and update documents, such as reports and templates
• Use English skills to translate inquiry content and read documents

Requirements:

• Native-level Japanese and daily conversation-level English skills
• Basic PC skills, including MS Office and Google Workspace
• Experience in customer support is a plus
• Experience in the game industry or BPO industry is a plus

Benefits:

• Employment type: contract
• Social insurance is provided
• Overtime pay is provided
• Transportation fee is provided (up to ¥30,000 per month)
• In-home work allowance is provided
• Health check-ups are provided annually
• Influenza vaccination assistance is provided
• Employee assistant program is provided
• Employee referral program is provided
• Language program (Japanese and English language lessons and certification support) is provided
• Company events (offline events such as cherry blossom viewing, BBQ, and year-end party) are provided

Working hours and days:

• 5 days a week
• 8 hours a day

Selection process:

• Online application
• Online interview
• Language test
• Offer of employment

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Requirements:

• Native-level Japanese language skills and daily conversation-level English skills (TOEIC 600 or equivalent)
• Basic PC skills (MS Office, Google Workspace, email correspondence, etc.)

Preferred qualifications:

• Experience in customer support
• Experience in the game industry or BPO industry

Benefits:

• Employment type: contract employee
• Social insurance coverage
• Overtime allowance
• Transportation allowance (up to ¥30,000 per month, depending on the number of working days)
• Home-based work allowance (according to company regulations)
• Health check-ups (once a year)
• Influenza vaccination assistance
• Employee assistant program
• Employee referral system
• Language program (Japanese/English language lessons, certification support)
• Company events (offline events such as cherry blossom viewing, BBQ, and year-end party)

Working hours and days:

• Shift work including Saturdays and Sundays
• 5-day workweek
• 8 hours of work per day

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As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

What We're Looking For

Our PE Agent has a knack for the following skills:

Communication

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly through ticketing, email, or chat.
• Assist internal teams with project-related requests, ensuring smooth collaboration.
• Play a crucial role in gathering and delivering player feedback according to established procedures.
• Provide translations when required to ensure seamless communication.

Analytics

• Maintain accurate and detailed reports to keep processes streamlined.
• Ensure prompt escalation of issues following established procedures.
• Contribute to smoother support processes with personalized macros and knowledge base.
• Play a part in maintaining high-quality standards through the QC process.

Leadership

• Take part in valuable training sessions to enhance your skills and knowledge.
• Manage your time effectively and responsibly to meet players' needs.

Requirements

You'd be a great fit for this role if you have:

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.
• Availability for full-time work, including weekends and holidays.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

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You'll be working with a dynamic team to provide technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. You'll be required to have native level Japanese language proficiency, with Business level English (B2) level.

Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication

Requirements:

• Native level Japanese language proficiency, with Business level English (B2) level
• Experience in the service industry or experience in customer support
• Flexibility to work in a shift-based schedule including weekends (Saturday and Sunday)

What we offer:

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
• Annual Leave
• Congratulation or Condolence leave
• Special Leave
• Employee Referral Program
• Language Program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace (designated smoking room available)
• Employee Assistance Program (professional consultation/mental health support program)
• Relo Club Program (employee benefit program)
• Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
• Telecommuting Allowance (Based on company regulations)

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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Based in the US (preferred) or UK, you will be a key member of the team, responsible for managing a team of Business Development Managers working for our Media & Entertainment and Audio Dev services division. In addition, you will also be expected to manage your own portfolio of clients and bring in revenue.

This role will give the successful individual the opportunity to influence and lead a critical element of our Media & Entertainment division which comprises our Audio Dev services for the creation of original audio assets for games (music, sound and VO) and our audio post services, music, sound design, mixing, dubbing, subtitling, audio description, sign language, casting, recording and mastering for linear content, taking us to the next level of our strategic growth plans.

Key Responsibilities and Activities

• Line management of a team of Business Development Managers: distribution of portfolio of clients, task assignment, performance tracking and feedback
• Assisting with the recruitment of new BDMs
• Assisting BDMs in the creation and maintenance of action plans for their client base
• Ensuring that BDMs create and maintain Blue Sheets as required for Large Deals
• Ensuring that BDMs maintain Salesforce as required
• Monitoring BDM activity to ensure that pipeline is constantly fed with new leads/opportunities
• Assisting BDMs in the closing of their deals as and when required
• Primary interfaces are the Managing Director for Media and Entertainment + Audio Dev, heads of studios and Client Partners
• Responsible for managing own portfolio of accounts and generating new revenue
• Develop and execute sales development strategies for these prospective clients.
• Work with the M&E team to qualify leads and manage opportunities throughout their lifecycle.
• Provide customer support, managing client expectations in collaboration with the M&E team.
• Attend qualified trade conferences and provide on stand support where the company is exhibiting.
• Follow the company’s chosen sales methodology and produce all related reports.
• Support the delivery studio in account management where required, managing the relationship with the client, and participating customer review meetings.

Requirements

• Proven experience in generating new business sales to agreed sales targets for Media & Entertainment and/or Audio services;
• Proven track record in delivering on growth strategy;
• Proven experience in managing a team of Business Development Managers;
• Networking and relationship-building with the ability to successfully deal with large multinational clients;
• Ability to work as part of a matrix management setup, reporting into a division and a central function;
• Ability to cooperate with a division and represent a group of studios and services;
• Strong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organisation, both internally at Keywords and externally with clients;
• Strong negotiating skills
• Energy and stress management;
• Accountability and dependability with the ability to work independently and as part of a team.

Requirements

• 10 or more years’ experience selling localization, accessibility, audio services ideally in media & entertainment and/or video games industry
• Degree or Master in business, marketing, sales or other related field
• Strong understanding of localization, accessibility and audio services, media & entertainment and audio dev market trends, competitor activities, industry dynamics and customer direction
• High attention to detail and ability to deliver under pressure and to deadlines
• Superb written and verbal communication skills
• Willingness to travel as required.
• Must be self-motivated and able to operate in a remote environment
• Must be comfortable working at senior executive contact levels.

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We now have an exciting opportunity for an experienced Business Development Manager specialized in selling Audio Development Services to be a part of our Global Business Development team. Based in Los Angeles, CA, you will be a key member of the team, responsible for building and growing Keywords' relationship with assigned clients, with a specific focus on selling Audio services to Media & Entertainment and video games clients.

The Business Development Manager will be joining a global team of highly dedicated professionals, which support Keywords' four divisions as part of a central function. The ideal candidate is an accomplished sales executive with demonstrable success in growing new business for Audio services. Direct experience of Audio services for media & entertainment and/or the video games market is a key requirement.

Responsibilities:

• Work with M&E division and Business Development Representatives to identify new prospective clients for Keywords' M&E division.
• Develop and execute sales development strategies for these prospective clients.
• Work with the M&E team to qualify leads and manage opportunities throughout their lifecycle.
• Provide customer support, managing client expectations in collaboration with the M&E team.
• Attend qualified trade conferences and provide on stand support where the company is exhibiting.
• Follow the company's chosen sales methodology and produce all related reports.

Requirements:

• Proven experience in generating new business sales to agreed sales targets for Audio services;
• Networking and relationship-building with the ability to successfully deal with large multinational clients;
• Ability to work as part of a central function, supporting one of the group's service lines;
• Ability to cooperate with a division and represent a group of Audio studios;
• Strong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organization, both internally at Keywords and externally with clients;
• Strong negotiating skills;
• Energy and stress management;
• Accountability and dependability with the ability to work independently and as part of a team.

Requirements:

• 5 or more years' experience selling Audio services ideally in media & entertainment and/or video games industry
• Degree or Masters in business, marketing, sales or other related field
• Strong understanding of Audio services' market trends, competitor activities, industry dynamics and customer direction
• High attention to detail and ability to deliver under pressure and to deadlines
• Superb written and verbal communication skills
• Willingness to travel as required.
• Must be self-motivated and able to operate in a remote environment
• Must be comfortable working at senior executive contact levels.

Benefits:

• Benefits package including Medical, Dental and Vision
• Vacation and sick leave
• Keywords offers vacation accrued at 15 days per calendar year, 2 floaters and sick leave accrued at 56 hours per year (unless otherwise required by local laws), based on a 40 hour work week
• Life & Disability coverage
• Paid Basic and AD&D insurance
• Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage
• Voluntary FSA
• 401(k) retirement plan

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You will be working in a dynamic workspace, with continuous growth opportunities and the chance to make a meaningful impact. You will be part of a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

Key Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication

Requirements:

• Mastery in C1-C2 level English language proficiency, with Japanese at JLPT N2 (B2) level or higher
• Experience in the service industry or experience in customer support
• Excellent communication skills for effective player support
• Flexibility to adapt to various situations and player needs
• Accountability and reliability in handling player inquiries and issues
• Proactivity in identifying and addressing player concerns proactively
• Proficiency in navigating knowledge bases for efficient support
• Basic troubleshooting skills to assist players with technical challenges

Nice-to-haves:

• Previous Customer Service experience (remote or on-site/retail) is a plus
• You have some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset
• You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial

What we offer:

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
• Annual Leave
• Congratulation or Condolence leave
• Special Leave
• Employee Referral Program
• Language Program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace (designated smoking room available)
• Employee Assistance Program (professional consultation/mental health support program)
• Relo Club Program (employee benefit program)
• Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
• Telecommuting Allowance (Based on company regulations)

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information:

• EN Studio: Keywords Studios International Japan
• Location: East APAC, Japan, Tokyo
• Area of Work: Player Engagement
• Service: Engage
• Employment Type: Contract
• Working Pattern: Full time, Remote

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We are looking for a Backend AI Engineer to join our team and help build and scale backend systems that power AI Agents for the gaming industry, handling millions of customer support tickets at scale.

In this role, you will work on high-throughput backend services, AI-powered workflows, and retrieval-based systems that support large-scale customer support automation. You will collaborate closely with AI Engineers, ML Engineers, and Product teams to design, build, deploy, and operate reliable backend systems that integrate AI components such as RAG pipelines and AI Agent orchestration.

This is an excellent opportunity to work on production-grade AI systems operating at massive scale, where performance, reliability, and observability are critical.

What You’ll Do:

• Design, develop, and maintain scalable backend services and APIs using Python and frameworks like FastAPI.
• Build and integrate backend workflows supporting AI Agents and customer support automation use cases.
• Develop secure and performant REST APIs for internal and external consumers.
• Integrate AI components such as RAG pipelines, embedding services, and inference APIs into backend systems.
• Work with databases including MongoDB, YugabyteDB, and PostgreSQL to support high-scale, low-latency workloads.
• Containerize applications using Docker and deploy/manage services on Kubernetes (K8s).
• Deploy and operate services on AWS and GCP cloud platforms.
• Implement and maintain CI/CD pipelines, and actively participate in CM/CR release processes.
• Use observability tools such as Grafana, Elasticsearch, and Kibana to monitor system health, debug issues, and improve reliability.
• Write clean, testable, and maintainable code; participate in code reviews and design discussions.
• Troubleshoot and resolve production issues related to scalability, performance, and reliability.

Requirements

• 3–5 years of experience in backend software development.
• Strong hands-on experience with Python and backend frameworks, especially FastAPI.
• Experience building backend APIs and workflow integrations.
• Solid understanding of databases such as MongoDB, PostgreSQL, and YugabyteDB.
• Hands-on experience with Docker and working knowledge of Kubernetes.
• Familiarity with AWS and GCP cloud services.
• Good understanding of CI/CD concepts, build pipelines, and CM/CR release processes.
• Working knowledge of observability and logging systems like Grafana, Elasticsearch, and Kibana.
• Basic to intermediate understanding of AI systems, especially Retrieval-Augmented Generation (RAG).
• Strong problem-solving skills and ability to work effectively in a collaborative team environment.

Good to Have / Plus Skills

• Experience with Jenkins for CI/CD automation.
• Familiarity with MCP concepts and AI orchestration frameworks.
• Hands-on exposure to AI/LLM-based systems, embeddings, or vector search.
• Experience or familiarity with Clojure.
• Knowledge of the Gaming industry or Customer Support domain.
• Experience working in high-scale, high-traffic production systems.

Bonus Points

• Experience building or operating AI Agents in production environments.
• Exposure to distributed systems, event-driven architectures, or message queues.
• Interest in AI reliability, evaluation, and system observability at scale.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

You’ll be responsible for:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

You might thrive in this role if you have:

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Additional Information

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse effect on your ability to perform the job duties of this position.

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As a Senior Analytical Lead (AL), you will leverage your passion about data to help shape business strategy and drive tactical outcomes. Your work will encompass thought-leading insights and actionable recommendations, that are shared with our customers, to drive outstanding marketing performance and draw increased investment on our platform.

Your position will also involve Partner Enablement Program Management, by managing consultants who are producing foundational insights. This opportunity will allow you to combine your deep understanding of the business landscape, sophisticated and innovative analytical techniques and keen visualizations into a compelling data narrative that influences decision-makers.

You will leverage your exceptional analytical, problem-solving and partner management skills to bring deep insights to our clients. You will be energized by collaboration and continually raise the bar with world-class analytics experiences.

Responsibilities:

• Develop Influential Analytics: You will be the industry expert and thought leader and apply a consultative approach to provide expert guidance as well as leverage your comprehensive client knowledge to deliver credible and trustworthy analytics that influence decision makers by positioning compelling opportunities within the context of the MSA value proposition to create demand and evangelize what MSA has to offer.
• Partner Enablement Program Management: Manages several vendor consultants who are creating foundational insights to help scale insights to an ecosystem of managed partners and clients.
• Data Analysis: You will execute complex analyses to resolve analytical challenges, interpret results within a client context and drive forward opportunities with actionable recommendations and be adept at connecting insights with the unique capabilities of Microsoft Advertising products to address client needs.
• Small Medium Business Insights Enablement: Work directly with Delivery Partners & Advocates to share Scaled Insights deliverables at scale to our SMBs. Measure the success each month and apply a growth mindset for future opportunities.
• Improvement, Efficiency, and Innovation: You will drive the implementation of methods that create systematic and scalable efficiencies in core work related to analytics and reporting that are reusable and work with tooling PMs to enable scalable efficiencies, readily discoverable insights and self-service that are directed towards meaningful interpretation of data that drives impactful business decisions across teams.
• Collaboration: You will leverage working relationships within and across internal and client teams to ensure data sources, methodologies and models are high-quality, that analytical tools and processes are appropriately leveraged and that recommendations to clients are data-driven and industry-relevant to consistently drive positive impact as you proactively engage internal and external stakeholders to identify and act on opportunities to leverage resources and solutions that were instrumental to success in similar contexts and consults across industry verticals and client teams on decisions related to analyses and their interpretation.
• Security: You will maintain expertise in data privacy and governance rules and regulations, know where to seek expertise on such rules and regulations and share personal knowledge of them with peers as needed and identify and address the impact of updated guidance on work activities and results and ensure work activities and results are delivered in alignment with principles and controls.

Qualifications:

• 6+ years experience in statistics, mathematics, analytics, data science, engineering, computer science, marketing, business, data analysis and reporting, business intelligence, business and financial analysis, or related field OR equivalent experience.
• 6+ years experience using tools such as PowerBI/Tableau, DAX, R, SQL for data manipulation and visualization on large datasets.
• 5+ years experience in relevant technical domain (e.g., cloud services, security), technical sales, marketing, product management, customer support, or cross-group/cross-functional engineering OR equivalent experience.
• Dynamic and creative critical thinking skills, with an ability to think outside of the box.
• Solid ability to communicate complex analyses to a mix of both technical and non-technical partners and clients.
• Experience managing vendors or consultants who produce insights and sharing at scale.
• Experience in ad domain experience , scaling projects and data management.
• Experience project managing a calendar for four consultants for over 100+ of insights every six months.
• Experience utilizing analytical tools to turn massive, dynamic datasets into actionable insights.
• Comfort and enjoyment with working in ambiguous environments.
• Solid communication skills to work with partners in various areas of Microsoft Advertising.
• Experience pairing data visualization with storytelling to deliver persuasive presentations that influence varying audience levels.
• Experience conducting, interpreting, and clearly communicating measurement analyses (e.g., incrementality, attribution, lift studies) to inform client decisions.
• Experience and proficiency using PowerBI/Tableau, DAX, SQL for data manipulation and visualization.
• Working knowledge of statistics, predictive modeling and data clustering/classification techniques.
• Infectious sense of enthusiasm, fun, and imagination to contribute to high-performing team culture.
• Comfort working in an agile and constantly-evolving environment while thriving amid ambiguity.
• Ability to travel 25% – 35% (air travel may be required), as appropriate.

Preferred Qualifications:

• 8+ years experience in statistics, mathematics, analytics, data science, engineering, computer science, marketing, business, data analysis and reporting, business intelligence, business and financial analysis, or related field OR equivalent experience.
• 8+ years experience using tools such as PowerBI/Tableau, DAX, SQL for data manipulation and visualization on large datasets.
• 6+ years in a partner or account management/client service/client-facing role.
• 6+ years in a data analysis role

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You'll lead the strategy, design, and execution of our QA program across FTE and vendor teams. Early on, you may be hands-on in building frameworks, calibrating reviews, and establishing reporting. As the program scales, you'll build and lead a team responsible for quality reviews, calibration, and performance insights across Support.

You'll work cross-functionally with Support, Learning & Knowledge, Support Operations, Product, and Engineering to ensure quality insights directly drive training, workflow improvements, automation strategy, and product feedback.

Responsibilities

• Build and lead the Support QA program, including evaluation frameworks, scoring models, review workflows, and calibration processes.
• Hire, develop, and manage QA specialists or analysts as the program scales.
• Define quality standards across ticket support, technical troubleshooting, and customer communication.
• Establish QA coverage strategy across FTE and vendor support teams.
• Lead calibration programs to ensure consistent quality standards across reviewers, teams, and regions.
• Partner with Learning & Knowledge to turn QA insights into training, onboarding improvements, and coaching strategies.
• Partner with Support Operations to embed quality signals into dashboards, reporting, and performance frameworks.
• Define and evolve quality standards for AI-assisted support, including agent assist usage, automation handoffs, and AI-generated content quality.
• Utilize Replit to build internal tooling and recommend external tooling when necessary to improve QA workflows and program scalability.
• Define and track key quality metrics (QA trends, CSAT correlation, escalation rate, escalation rate, repeat contact rate, policy adherence) and report insights to Support leadership.

Requirements

• 5+ years in Support Quality, Support Operations, Technical Support, or similar roles in a technology company.
• 2+ years in a people management or team leadership capacity.
• Experience building or significantly evolving a QA program, framework, or evaluation system.
• Strong understanding of customer support workflows, ticket lifecycle, and escalation patterns.
• Experience working with support platforms (Zendesk or similar) and QA tooling or review workflows.
• Strong analytical mindset with experience using data to identify trends and drive performance improvements.
• Experience working cross-functionally with Support leadership, Operations, and Enablement or Training teams.
• Strong written and verbal communication skills, including delivering structured performance feedback and coaching guidance.
• Experience working in fast-moving product environments with frequent releases and evolving workflows.
• Hands-on experience using AI tools (e.g., Replit, Claude, ChatGPT, or similar) to improve workflows, knowledge creation, training, or support operations.
• Experience managing or influencing quality across vendor or BPO support environments.

Nice to Have

• Experience designing QA programs for technical or developer-focused support environments.
• Experience building QA programs that support both human and AI-assisted support interactions.
• Experience partnering on support automation, routing, or workflow design decisions.
• Experience building QA dashboards, reporting frameworks, or performance analytics models.
• Background in coaching, enablement, or performance improvement programs.
• Experience scaling QA programs in high-growth or early-stage environments.

Bonus Points

• Has used Replit and built internal tooling
• Experience working with IDEs, terminals, or other common developer tools.

What We Value

• Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
• Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
• Continuous learning: Passion for staying current with industry best practices and new technologies
• Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

Full-Time Employee Benefits Include

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

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Location

London, UK

Employment Type

Full time

Department

About the Team

The Customer Support Engineering team is dedicated to solving some of the most complex problems faced by our diverse customers, ranging from early-stage startups to established global enterprises. Our mission is to ensure developers and enterprises can reliably build mission-critical solutions using OpenAI models. We provide technical guidance, troubleshoot complex issues through support tickets and Slack messages, and partner closely with Technical Success, Product, and Engineering teams to resolve challenges and deliver the best possible customer experience at scale. By supporting customers in maximizing value and adoption, we help them deploy our highly-capable models effectively and successfully.

About the Role:

As a User Operations Team Lead at OpenAI, you will play a critical role in overseeing a dynamic team of Customer Support Engineers. Your leadership will ensure that team members are well-supported and able to perform at their highest potential. You will conduct performance reviews and manage general performance, fostering a culture of excellence and collaboration within and across teams.

This role is based in London. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Key Responsibilities:

• Team Leadership & Development: Lead and support a team of customer support engineers, ensuring they have the tools, guidance, and mentorship needed to excel. Foster a high-performance culture by removing operational roadblocks, coaching team members, and investing in upskilling initiatives.

• Performance Management: Conduct regular performance reviews, provide actionable feedback, and implement tailored development plans to enhance both individual and team growth, driving excellence across the board.

• Cross-Functional Collaboration: Act as a bridge between the team and other departments, facilitating seamless communication and ensuring collaborative success on cross-functional initiatives.

• Project Ownership: Oversee and actively contribute to user operations projects, representing the generalist teams in leadership discussions and ensuring the successful execution of key initiatives.

• Strategic Planning: Contribute to the development of innovative strategies that drive the efficiency, scalability, and growth of the user operations team, aligning with organizational goals.

• Customer-Centric Problem Solving: Partner with engineering teams to resolve complex customer issues, while generating valuable insights to inform product development and GTM strategies.

• Escalation & Representation: Handle escalated customer or partner engagements with professionalism, ensuring OpenAI is well-represented in challenging situations and complex builds.

Qualifications:

• More than 5 years of leadership experience, ideally in a Support, IT, Engineering, or similar environment.

• Strong interpersonal and communication skills, with the ability to inspire and motivate a team.

• Excellent project management skills, with a track record of successfully leading cross-functional projects.

• Strategic thinking with the ability to contribute to high-level planning and decision-making.

• A collaborative mindset with the ability to work effectively across various departments.

• Familiarity with data science concepts and the ability to translate complex data insights into actionable business strategies.

#LI-NM2

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

US Remote

Employment Type

Full time

Location Type

Remote

Department

CommercialCustomer Support

Deadline to Apply

March 31, 2026 at 12:00 AM EDT

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

As a Customer Support Representative (CSR) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services.

The role:

• Respond to customer inquiries via email, chat, or social media in a timely and professional manner

• Provide accurate information and support to customers to resolve their issues

• Identify and escalate complex issues to Tier 2 support when necessary

• Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues

• Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)

• Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction

• Continuously improve your own product knowledge and remain up to date with our product, services and processes

• Provide constructive feedback to the business and leadership team to improve customer support processes and procedures

About you:

• High school diploma or equivalent; college or a degree in a related field is desirable but not essential

• At least 1 year experience within a technical support environment

• Excellent verbal and written communication skills

• Customer-oriented mindset with a strong desire to exceed customer expectations

• Ability to multitask and manage time effectively

• Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)

• Ability to work in a fast-paced and dynamic environment

• Ability to work independently and as part of a team

• Flexibility to work different shifts, bank holidays and weekends as and when required

Success will be measured on:

• Key Performance Indicators (KPI’s) set within the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series D startup

• Hybrid working environment for NY based employees

• 100% Medical, Dental & Vision

• 401k Plan

• Paid parental leave

• Fun culture with regular socials

• A generous referral scheme

• A brand new computer + monitor

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The Customer Parts Supply Officer will support the Fun Cup and Supra GT4 customers in terms of spare parts supply for the European, American, and Asian market. The warehouse will be the central point for sending parts to customers all over the world. This person brings expertise in customer support and logistics, and has experience with WMS systems. We are looking for a full-time employee.

The duties of the Customer Parts Supply Officer will include:

• Spare parts order preparation: picking, packing, shipping
• Order processing through the WMS system
• Handling of spare parts shipment worldwide
• Communication over lead time and shipment
• Provide an effective supply service to the customers
• Follow and comment weekly customer account updates
• Pack with care valuable/fragile parts
• Suggest ideas and improvement to increase order preparation efficiency
• Participate to webshop improvements
• Receive and handle customers complaints
• Possibility to operate also in the support truck during track events
• Report to program manager

The Customer Parts Supply Officer should have the following desired skillset:

• SAP ERP routine handling is an advantage
• Knowledge of car parts handling
• Experience with customs clearance related challenges is an advantage
• Hands on approach with a flexible 'Can Do' and 'Will Do' attitude
• Timely in reporting and flexible with workload and tight deadline
• Pro-active problem solver and strong organisation capacities
• Team player with strong interpersonal skills, motivational attitude
• Fluent in English, both spoken and written
• Good knowledge of MS Office
• Promote our values (People, Passion, Performance) and commit to personal investment into the WRT ESG strategy

Salary and Benefits

We offer a competitive salary and a range of benefits, including:

• A comprehensive health insurance plan
• A generous pension scheme
• A flexible working hours policy
• Access to a range of training and development opportunities

How to Apply

If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact email or online application portal].

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Microsoft Advertising are looking for a talented Senior Analytical Lead at their Atlanta office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising digital advertising technology. You'll work directly with leadership to shape the company's direction in the digital advertising market.

About the Role

As a Senior Analytical Lead, you will leverage your passion about data to help shape business strategy and drive tactical outcomes. Your work will encompass thought-leading insights and actionable recommendations, that are shared with our customers, to drive outstanding marketing performance and draw increased investment on our platform. You will be energized by collaboration and continually raise the bar with world-class analytics experiences.

Accountabilities

• Develop Influential Analytics: You will be the industry expert and thought leader and apply a consultative approach to provide expert guidance as well as leverage your comprehensive client knowledge to deliver credible and trustworthy analytics that influence decision makers by positioning compelling opportunities within the context of the MSA value proposition to create demand and evangelize what MSA has to offer.
• Partner Enablement Program Management: Manages several vendor consultants who are creating foundational insights to help scale insights to an ecosystem of managed partners and clients.

The Candidate we're looking for

Experience:

• 6+ years experience in statistics, mathematics, analytics, data science, engineering, computer science, marketing, business, data analysis and reporting, business intelligence, business and financial analysis, or related field OR equivalent experience.

Technical skills:

• 6+ years experience using tools such as PowerBI/Tableau, DAX, R, SQL for data manipulation and visualization on large datasets.
• 5+ years experience in relevant technical domain (e.g., cloud services, security), technical sales, marketing, product management, customer support, or cross-group/cross-functional engineering OR equivalent experience.

Personal attributes:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

• Competitive salary and bonus structure.
• Comprehensive health and wellbeing benefits.
• Professional development opportunities.
• Flexible work arrangements.
• Access to cutting-edge technology and tools.
• Collaborative and dynamic work environment.

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Microsoft Advertising are looking for a talented Senior Analytical Lead at their Redmond office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising digital advertising technology. You'll work directly with leadership to shape the company's direction in the digital advertising market.

About the Role

As a Senior Analytical Lead, you will leverage your passion about data to help shape business strategy and drive tactical outcomes. Your work will encompass thought-leading insights and actionable recommendations, that are shared with our customers, to drive outstanding marketing performance and draw increased investment on our platform. You will be energized by collaboration and continually raise the bar with world-class analytics experiences.

Accountabilities

• Develop Influential Analytics: You will be the industry expert and thought leader and apply a consultative approach to provide expert guidance as well as leverage your comprehensive client knowledge to deliver credible and trustworthy analytics that influence decision makers by positioning compelling opportunities within the context of the MSA value proposition to create demand and evangelize what MSA has to offer.
• Partner Enablement Program Management: Manages several vendor consultants who are creating foundational insights to help scale insights to an ecosystem of managed partners and clients.

The Candidate we're looking for

Experience:

• 6+ years experience in statistics, mathematics, analytics, data science, engineering, computer science, marketing, business, data analysis and reporting, business intelligence, business and financial analysis, or related field OR equivalent experience.

Technical skills:

• 6+ years experience using tools such as PowerBI/Tableau, DAX, R, SQL for data manipulation and visualization on large datasets.
• 5+ years experience in relevant technical domain (e.g., cloud services, security), technical sales, marketing, product management, customer support, or cross-group/cross-functional engineering OR equivalent experience.

Personal attributes:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

• Competitive salary range: $120,000 - $180,000 per year.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.
• Opportunities for professional growth and development.

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Microsoft AI are looking for a talented Senior Analytical Lead at their Boston office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising the AI industry. You'll work directly with leadership to shape the company's direction in the AI market.

About the Role

As a Senior Analytical Lead, you will be responsible for developing influential analytics that drive business strategy and drive tactical outcomes. You will leverage your passion about data to help shape business strategy and produce tangible results. Your work will encompass thought-leading insights and actionable recommendations, that are shared with our customers, to drive outstanding marketing performance and draw increased investment on our platform.

Accountabilities

• Develop Influential Analytics: You will be the industry expert and thought leader and apply a consultative approach to provide expert guidance as well as leverage your comprehensive client knowledge to deliver credible and trustworthy analytics that influence decision makers by positioning compelling opportunities within the context of the MSA value proposition to create demand and evangelize what MSA has to offer.
• Partner Enablement Program Management: Manages several vendor consultants who are creating foundational insights to help scale insights to an ecosystem of managed partners and clients.

The Candidate we're looking for

Experience:

• 6+ years experience in statistics, mathematics, analytics, data science, engineering, computer science, marketing, business, data analysis and reporting, business intelligence, business and financial analysis, or related field OR equivalent experience.

Technical skills:

• 6+ years experience using tools such as PowerBI/Tableau, DAX, R, SQL for data manipulation and visualization on large datasets.
• 5+ years experience in relevant technical domain (e.g., cloud services, security), technical sales, marketing, product management, customer support, or cross-group/cross-functional engineering OR equivalent experience.

Personal attributes:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading provider of AI solutions.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Flexible work arrangements.

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Microsoft Advertising are looking for a talented Senior Analytical Lead at their Chicago office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising digital advertising technology. You'll work directly with leadership to shape the company's direction in the digital advertising market.

About the Role

As a Senior Analytical Lead, you will leverage your passion about data to help shape business strategy and drive tactical outcomes. Your work will encompass thought-leading insights and actionable recommendations, that are shared with our customers, to drive outstanding marketing performance and draw increased investment on our platform. You will be energized by collaboration and continually raise the bar with world-class analytics experiences.

Accountabilities

• Develop Influential Analytics: You will be the industry expert and thought leader and apply a consultative approach to provide expert guidance as well as leverage your comprehensive client knowledge to deliver credible and trustworthy analytics that influence decision makers by positioning compelling opportunities within the context of the MSA value proposition to create demand and evangelize what MSA has to offer.
• Partner Enablement Program Management: Manages several vendor consultants who are creating foundational insights to help scale insights to an ecosystem of managed partners and clients.

The Candidate we're looking for

Experience:

• 6+ years experience in statistics, mathematics, analytics, data science, engineering, computer science, marketing, business, data analysis and reporting, business intelligence, business and financial analysis, or related field OR equivalent experience.

Technical skills:

• 6+ years experience using tools such as PowerBI/Tableau, DAX, R, SQL for data manipulation and visualization on large datasets.
• 5+ years experience in relevant technical domain (e.g., cloud services, security), technical sales, marketing, product management, customer support, or cross-group/cross-functional engineering OR equivalent experience.

Personal attributes:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits

• Competitive salary and bonus structure.
• Comprehensive health and wellbeing benefits.
• Professional development opportunities.
• Financial benefits (bonus, equity, pension, etc.).
• Cultural perks (team events, office amenities, etc.).

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Microsoft Advertising are looking for a talented Senior Analytical Lead at their Detroit office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising digital advertising technology. You'll work directly with leadership to shape the company's direction in the digital advertising market.

About the Role

As a Senior Analytical Lead, you will leverage your passion about data to help shape business strategy and drive tactical outcomes. Your work will encompass thought-leading insights and actionable recommendations, that are shared with our customers, to drive outstanding marketing performance and draw increased investment on our platform. You will be energized by collaboration and continually raise the bar with world-class analytics experiences.

Accountabilities

• Develop Influential Analytics: You will be the industry expert and thought leader and apply a consultative approach to provide expert guidance as well as leverage your comprehensive client knowledge to deliver credible and trustworthy analytics that influence decision makers by positioning compelling opportunities within the context of the MSA value proposition to create demand and evangelize what MSA has to offer.
• Partner Enablement Program Management: Manages several vendor consultants who are creating foundational insights to help scale insights to an ecosystem of managed partners and clients.

The Candidate we're looking for

Experience:

• 6+ years experience in statistics, mathematics, analytics, data science, engineering, computer science, marketing, business, data analysis and reporting, business intelligence, business and financial analysis, or related field OR equivalent experience.

Technical skills:

• 6+ years experience using tools such as PowerBI/Tableau, DAX, R, SQL for data manipulation and visualization on large datasets.
• 5+ years experience in relevant technical domain (e.g., cloud services, security), technical sales, marketing, product management, customer support, or cross-group/cross-functional engineering OR equivalent experience.

Personal attributes:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

• Competitive salary and bonus structure.
• Comprehensive health and wellbeing benefits.
• Professional development opportunities.
• Flexible work arrangements.
• Access to cutting-edge technology and tools.
• Collaborative and dynamic work environment.

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Microsoft Advertising are looking for a talented Senior Analytical Lead at their San Francisco office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising digital advertising technology. You'll work directly with leadership to shape the company's direction in the digital advertising market.

About the Role

As a Senior Analytical Lead, you will leverage your passion about data to help shape business strategy and drive tactical outcomes. Your work will encompass thought-leading insights and actionable recommendations, that are shared with our customers, to drive outstanding marketing performance and draw increased investment on our platform. You will be energized by collaboration and continually raise the bar with world-class analytics experiences.

Accountabilities

• Develop Influential Analytics: You will be the industry expert and thought leader and apply a consultative approach to provide expert guidance as well as leverage your comprehensive client knowledge to deliver credible and trustworthy analytics that influence decision makers by positioning compelling opportunities within the context of the MSA value proposition to create demand and evangelize what MSA has to offer.
• Partner Enablement Program Management: Manages several vendor consultants who are creating foundational insights to help scale insights to an ecosystem of managed partners and clients.

The Candidate we're looking for

Experience:

• 6+ years experience in statistics, mathematics, analytics, data science, engineering, computer science, marketing, business, data analysis and reporting, business intelligence, business and financial analysis, or related field OR equivalent experience.

Technical skills:

• 6+ years experience using tools such as PowerBI/Tableau, DAX, R, SQL for data manipulation and visualization on large datasets.
• 5+ years experience in relevant technical domain (e.g., cloud services, security), technical sales, marketing, product management, customer support, or cross-group/cross-functional engineering OR equivalent experience.

Personal attributes:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

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What you'll do

• Owning and driving the customer quality experience for Synopsys HAV emulation platforms, ensuring hardware reliability and reducing downtime.
• Acting as the primary customer-facing owner for quality and reliability topics, communicating initiatives, expectations, and improvement plans clearly and effectively.

What you need

• Proven experience in hardware reliability, quality management, and customer support within emulation platforms or similar environments.
• Strong technical judgment and analytical skills for diagnosing hardware failures and interpreting complex reliability data.

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What you'll do

• Providing technical and strategic leadership for teams developing electromagnetics simulation products.
• Coordinating cross-functional efforts with product management, QA, and customer support to align on objectives and maximize product value.
• Engaging directly with key customers and partners to understand application needs and drive product roadmap decisions.
• Overseeing all aspects of the software development lifecycle, from requirements gathering and architectural decisions to delivery and support.
• Managing project plans, timelines, and resource allocation to ensure timely delivery of high-quality solutions.
• Leading and mentoring engineering teams, fostering a culture of innovation, collaboration, and continuous learning.

What you need

• Advanced technical knowledge in electromagnetics, with application expertise in areas such as motors, power systems, or electromechanical devices.
• Extensive experience in engineering project management, including planning, execution, and cross-team coordination.
• Demonstrated people management skills, with the ability to lead, mentor, and inspire technical teams.
• Strong background in simulation software development, ideally with experience in products like Maxwell or Motor-CAD.
• Excellent communication skills, both written and verbal, with the ability to interface effectively with technical and business stakeholders.

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What you'll do

Provide advanced technical support for EDA PnR tools, addressing complex customer issues and ensuring customer satisfaction.

Take ownership of PPA (Performance, Power, Area) optimization initiatives, working directly with customers to drive improvements as needed.

Serve as a primary point of contact for key accounts, engaging directly with customers to understand requirements, address escalations, and ensure successful adoption of solutions.

Collaborate with regional managers and teams across APAC, US, India and other geographies to coordinate support activities and share best practices.

Actively contribute to strategies that secure and expand market share by understanding competitive landscape and building strong customer relationships.

Develop and share technical documentation, lead knowledge transfer, and mentor junior team members.

What you need

• 5+ years of Physical Design or related work experience
• Strong hands-on expertise with EDA PnR tools
• Proven track record of supporting customer projects and solving complex technical issues
• Experience optimizing PPA metrics and driving technical success in customer environments
• Excellent communication skills in English; able to work cross-functionally and cross-regionally
• Ability to manage relationships with both customers and internal stakeholders
• Experience in business development, account management, or market engagement is a plus
• Demonstrated leadership in mentoring, onboarding, or leading technical initiatives

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What you'll do

• Lead IT operations across all APAC countries, ensuring seamless service delivery and operational excellence.
• Manage Secure Chambers and restricted environments to uphold stringent security and compliance requirements.
• Oversee customer support IT operations, guaranteeing high availability and continuity of critical services.
• Drive and deliver regional and global IT projects, including infrastructure upgrades, cloud adoption, security initiatives, office relocations, and M&A integrations.
• Champion AI-enabled and automation initiatives to enhance efficiency, scalability, and service quality across the IT landscape.

What you need

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 8–12+ years of proven IT management experience, including direct people leadership.

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1. Build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals

1. Identify new business opportunities where ElevenLabs’ conversational AI capabilities can drive user engagement, automation, or cost efficiency

1. Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends

1. Demonstrate expertise—or a strong willingness to learn—about conversational AI and how ElevenLabs’ voice technology can unlock value across customer support, virtual agents, in-app assistants, and more

What you need

• 3–5 years of sales experience in a SaaS or technology company, ideally with exposure to AI, generative AI, LLM-based products, or API platforms

• Experience selling technical solutions to product, engineering, or innovation teams is a strong plus

• Proven track record of meeting & exceeding sales targets in a fast-paced environment

• Expertise or willingness to learn everything about voice and audio AI and how our solutions can help prospects

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels of an organization

• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale

• Fluency in English and Spanish and a deep understanding of the regional and cultural nuances

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What you'll do

You will enjoy the role if you enjoy doing the following:

• Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.

• Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions.

• Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company.

What you need

• 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company

• Experience working in a start-up with international teams in a remote setting

• Experience troubleshooting technical issues related to APIs or browser errors

• A detail-oriented mindset with a focus on delivering high-quality work

• Autonomous and execution-focused mindset

• General interest in AI and technology (you will get extra points if you are already an ElevenLabs user!)

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