57953786-f9e バイリンガルカスタマーサポートエージェント We are looking for a Japanese-speaking customer support agent to join our Player Engagement team. As a customer support agent, you will be responsible for responding to inquiries from players in Japanese via email or chat. You will also be required to create and update documents, such as reports and templates, and use your English skills to translate inquiry content and read documents.

Responsibilities:

  • Respond to inquiries from players in Japanese via email or chat
  • Create and update documents, such as reports and templates
  • Use English skills to translate inquiry content and read documents

Requirements:

  • Native-level Japanese and daily conversation-level English skills
  • Basic PC skills, including MS Office and Google Workspace
  • Experience in customer support is a plus
  • Experience in the game industry or BPO industry is a plus

Benefits:

  • Employment type: contract
  • Social insurance is provided
  • Overtime pay is provided
  • Transportation fee is provided (up to ¥30,000 per month)
  • In-home work allowance is provided
  • Health check-ups are provided annually
  • Influenza vaccination assistance is provided
  • Employee assistant program is provided
  • Employee referral program is provided
  • Language program (Japanese and English language lessons and certification support) is provided
  • Company events (offline events such as cherry blossom viewing, BBQ, and year-end party) are provided

Working hours and days:

  • 5 days a week
  • 8 hours a day

Selection process:

  • Online application
  • Online interview
  • Language test
  • Offer of employment

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]]> contract entry remote Japanese, English, PC skills, MS Office, Google Workspace, customer support experience, game industry experience, BPO industry experience Engineering Technology Keywords Studios https://logos.yubhub.co/j.com.png Keywords Studios is a global company that provides services such as game development, art asset production, voice production, QA testing, translation, marketing, and player engagement. It has over 70 locations worldwide and employs over 12,000 professionals. https://apply.workable.com https://apply.workable.com/j/C9B58EA7B3 Suginami, Tokyo 2026-03-09 28c7a8b0-22c ゲーム カスタマーサポートエージェント We are looking for a Japanese Customer Support Agent to join our Player Engagement team. As a Customer Support Agent, you will be responsible for responding to inquiries from players in Japanese via email or chat. You will also be required to create and update documents, reports, and templates as needed. English language skills are also required for tasks such as translating inquiry content, loading documents, and communicating with internal teams.

Requirements:

  • Native-level Japanese language skills and daily conversation-level English skills (TOEIC 600 or equivalent)
  • Basic PC skills (MS Office, Google Workspace, email correspondence, etc.)

Preferred qualifications:

  • Experience in customer support
  • Experience in the game industry or BPO industry

Benefits:

  • Employment type: contract employee
  • Social insurance coverage
  • Overtime allowance
  • Transportation allowance (up to ¥30,000 per month, depending on the number of working days)
  • Home-based work allowance (according to company regulations)
  • Health check-ups (once a year)
  • Influenza vaccination assistance
  • Employee assistant program
  • Employee referral system
  • Language program (Japanese/English language lessons, certification support)
  • Company events (offline events such as cherry blossom viewing, BBQ, and year-end party)

Working hours and days:

  • Shift work including Saturdays and Sundays
  • 5-day workweek
  • 8 hours of work per day

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]]> contract entry hybrid Japanese language, English language, PC skills, MS Office, Google Workspace, email correspondence, customer support experience, game industry experience, BPO industry experience Engineering Technology Keywords Studios https://logos.yubhub.co/j.com.png Keywords Studios is a global company that provides various services such as game development, art asset production, voice production, QA testing, translation, marketing, and player engagement. It has over 70 locations worldwide and employs over 12,000 professionals. https://apply.workable.com https://apply.workable.com/j/82E06268D7 Suginami, Tokyo 2026-03-09 5187cdb2-8cb Japanese Customer Support Agent - Gaming Join us in our mission to build engaging player communities and offer outstanding experiences! As a Japanese Customer Support Agent - Gaming, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

You'll be working with a dynamic team to provide technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. You'll be required to have native level Japanese language proficiency, with Business level English (B2) level.

Responsibilities:

  • Deliver excellent customer support to players
  • Investigate and resolve player inquiries promptly through ticketing, email, or chat
  • Assist internal teams with project-related requests, ensuring smooth collaboration
  • Play a crucial role in gathering and delivering player feedback according to established procedures
  • Provide translations when required to ensure seamless communication

Requirements:

  • Native level Japanese language proficiency, with Business level English (B2) level
  • Experience in the service industry or experience in customer support
  • Flexibility to work in a shift-based schedule including weekends (Saturday and Sunday)

What we offer:

  • Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
  • Annual Leave
  • Congratulation or Condolence leave
  • Special Leave
  • Employee Referral Program
  • Language Program
  • Numerous internal social events
  • Casual dress and hairstyle
  • No smoking in workspace (designated smoking room available)
  • Employee Assistance Program (professional consultation/mental health support program)
  • Relo Club Program (employee benefit program)
  • Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
  • Telecommuting Allowance (Based on company regulations)

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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]]> contract entry remote Japanese language proficiency, Business level English (B2) level, Customer support experience, Service industry experience, Shift-based schedule flexibility, Translation skills, Community management skills, Trust & safety services skills Engineering Technology Keywords Studios https://logos.yubhub.co/j.com.png Keywords Studios is a global team of over 12,000 professionals spread across 70+ studios in 26 countries, providing a wide range of solutions to video games developers and publishers. https://apply.workable.com https://apply.workable.com/j/D92821B1BD Suginami City, Tokyo, Japan 2026-03-09